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InterContinental San Juan

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InterContinental San Juan
InterContinental San Juan
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2,522 Reviews from our TripAdvisor Community

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Showing 2,401: English reviews
North Plainfield, New Jersey
Reviewed 30 March 2015

My wife and I escaped the snow back home and had a very enjoyable week at the Intercontinental. The doormen were especially helpful with advice and info. All of the staff throughout the property were very friendly and accommodating though the front desk clerks didn't provide the warm welcome we looked forward to after a long flight. Our room had...

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Helpful?
3Thank SSB11
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you for posting a detailed review about your recent stay with us. We greatly appreciate your comments about our hotel and our staff, and we look forward to welcoming you again soon.

Worcester, Massachusetts
Reviewed 30 March 2015

We have stayed at this resort many times as Ambassador members. This trip was fabulous, the hotel improvements were great, especially love the new bar outside with fire pit. Special thanks to Irene in Guest Relations, she is wonderful to us and made our stay so great. Also a big thanks to Pedro at the pool bar for the exceptional...

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1Thank beachfan14
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you for your kind words and for recognizing Irene! We are fortunate to have her in our team and we look forward to welcoming you back in the near future.

Kennett Square, Pennsylvania
Reviewed 30 March 2015

The InterContinental was the perfect location for our group of 300 people. As chairman of the event, I heard complements about the friendly staff, great quality food, a great bar atmosphere and that the hotel went above and beyond in catering to all our needs. There is already a push to have our group return there for the next conference....

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1Thank Chris1938
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you so much for choosing the InterContinental San Juan for your conference! We are delighted that you enjoyed our ambiance and service levels. We hope that you will visit again soon.

Greensburg, Pennsylvania
Reviewed 29 March 2015

Pro's Ocean Front and huge pool. Walk out of the pool and the Ocean is 70 yards away and the beach is beautiful. One of the best Dinners I have had in sometime in the Trottoria Restaurant found on the ground floor of the Hotel. Staff was very helpful from getting our bags to and from our room to getting...

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5Thank Brian M
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you for your positive comments about your recent stay with us. We also appreciate your feedback about the room and please rest assured that your comments were shared with our team, which always welcomes suggestions for improvement. Thank you for staying with us and we look forward to welcoming you back soon!

Reviewed 28 March 2015

We stayed at the Intercontinental for five nights. The pool and grounds were beautiful and we really enjoyed that part of our stay. The food and drink at the pool was as expected - just okay and pricey (I don't know why anyone ever expects anything else). The room itself was okay, but there was a musty smell every time...

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2Thank Bearcatgirl08
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you for choosing to stay at the InterContinental San Juan. We appreciate that you have so graciously allowed us the opportunity to learn about your recent experience, and we also appreciate the feedback you have provided. Please be assured that we do take suggestions seriously, and we will look into them accordingly. We love hearing from satisfied guests like...

Brooklyn Park, Minnesota
Reviewed 26 March 2015

Check in was easy and the front desk staff was helpful. The valet staff was very helpful in providing suggestions for dinner in old San Juan. The support staff in the club level during social hour was helpful and maintained a top notch presentation for the guests.

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4Thank Ervin P
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you for staying at the InterContinental San Juan and for taking the time to review your experience with us. We are happy to read that your stay was to your entire satisfaction. As costumer service professionals it is very important to know what our guests think about us. Thank you again for your great comments and we look forward...

Reviewed 25 March 2015 via mobile

We stayed at this property with our two boys (17 and 20) for a family spring break. This is a beautiful property on a perfect beach location. The staff are very welcoming and helpful. We had 2 connected rooms facing the ocean with balconies. The view was beautiful and the space we had was perfect for our family. The rooms...

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5Thank Cwhitty75
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you for staying with us and for your positive comments about your recent experience at our property. Thank you also for bringing to our attention your concerns about the grass and for letting us know how your stay was. Your comments were shared with the appropriate departments, which always welcome suggestions for improvements. Thank you for your valuable feedback...

New York City, New York
Reviewed 23 March 2015

The perfect hotel location - on the beach and only 15 minutes away from the airport, practically next door to El San Juan Casino and pretty hopping nightlife on Friday and Saturday night. Great combination of being in the right area yet the lobby of this hotel wasn't overrun like El San Juan was. Great outdoor space and easy access...

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2Thank Maslo E
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you for your taking time to review your experience with us! We are thrilled that you enjoyed your stay at our property. Your comments about the hot tub have been shared with our Engineering Department to avoid future incidents. We, along with our colleagues at the InterContinental San Juan, look forward to welcoming you back to Puerto Rico soon!

Reviewed 22 March 2015

The rooms were recently updated and very comfortable as well as the bathroom and lobby bar! The pool and beach views were straight out of a dream! But the staff at the IC San Juan is what really set it apart! Luis at the front door always knew our names, Hilton who cleaned our rooms always left notes and towel...

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1Thank Nam2965
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you for your kind words and for recognizing Hilton and Luis! We are fortunate to have them in our team and we look forward to welcoming you back in the near future.

Hopewell, New Jersey
Reviewed 22 March 2015

Fantastic property everything was clean and spotless, the staff is very warm and sincere, not a cross look from anybody. The concierge Nestor was so helpful and like-able, could not have been better! Be warned Verizon has very limited service at this location don’t expect to use your 4G here, and the only thing negative is the VERY poor Wi-Fi,...

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1Thank Sale08
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you for your detailed review about your recent stay at our property. We greatly appreciate your kind words about our staff and facilities. But most importantly, we apologize for the challenges you faced regarding the internet service and for any discomfort caused. Rest assured that we are addressing this issue in order to improve the service we delivered. Thank...

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
  • Spa
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The beachfront InterContinental San Juan is located on Isla Verde and is a great setting for both business and pleasure. With the best sparkling beach of the area, perfect weather, amazing restaurants, natural beauty, fun and adventure, sizzling nightlife and great shopping your stay will sure be a memorable one. San Juan International airport is just three miles away. Conducting business is a breeze and it's easy to balance with pleasure. During the day, your group can enjoy our flexible meeting spaces and executive breakout rooms. Our team of experts will orchestrate the finer points, while you sit back in pampered elegance. Old San Juan and the main financial and business districts are just 15 minutes away. Nature lovers will not want to miss El Yunque Rain Forest, The Rio Camuy Caves or the Bioluminescent Bay. Free children (under 16 years old) and free Wi-Fi are just a few of the perks. Do more than just visit an exotic place - immerse yourself in it. Stay at InterContinental San Juan and allow us to pamper you with our warm hospitality. ... more   less 

Additional Information about InterContinental San Juan

Address: 5961 Isla Verde Avenue, Isla Verde, Carolina 00979-5720, Puerto Rico (Formerly San Juan Grand Beach Resort and Casino)
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: $243 - $506 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — InterContinental San Juan 4*
Number of rooms: 398
Reservation Options:
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Also Known As:
Intercontinental San Juan Resort And Casino
Intercontinental San Juan Hotel Isla Verde
InterContinental San Juan Puerto Rico/Isla Verde
Hotel Style:
#1 Spa Hotel in Isla Verde
#2 Luxury Hotel in Isla Verde
#3 On the Beach Hotel in Isla Verde
#3 Family Hotel in Isla Verde
#4 Romantic Hotel in Isla Verde
#5 Business Hotel in Isla Verde
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental San Juan staff and other travellers.
128 questions
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Questions? Get answers from InterContinental San Juan staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Beach front room”
alanh703, 29 Apr 2017 | Read review
“view was incredible and quiet”
tomkX2952WY, 29 Apr 2017 | Read review
“Ocean view room is the way to go!!”
AChrist69, 23 Apr 2017 | Read review
“The Club Rooms are well worth the rates.”
beachfan14, 23 Apr 2017 | Read review
“if you get oceanfront make sure its about the 6th floor or all youll see are the tops of the palm trees.”
charlesf363, 16 Apr 2017 | Read review
5 of 5