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InterContinental San Juan

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InterContinental San Juan
InterContinental San Juan
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2,433 Reviews from our TripAdvisor Community

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Showing 2,314: English reviews
Washington DC, District of Columbia
Reviewed 16 November 2014

I have mixed feelings about the Intercontinental. On the one hand, it has a fantastic pool that, because of its weird curves and bends, affords those sitting around it a fair amount of privacy. The hot tub in the far corner is its own brand of heaven. And the rooms, though a bit tired, are comfortable (we stayed in the...

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Helpful?
4Thank Jennifer N
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you so much for your feedback and your positive comments about our facilities. Also please accept my sincere apologies for the inconveniences that you experienced at our hotel. I already shared your comments with the departments involved in order to take the appropriate measures. I am deeply sorry to hear that the inconvenience reported was not solved according your...

Oradell, NJ
Reviewed 16 November 2014

There are many pluses to this hotel and with a little more attention to a few details it could be be even better. The location is terrific. The grounds are beautiful. You can just about walk there from the airport (not that anyone would). What is really surprising is how little you are disturbed by any airplane noise. I think...

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6Thank joelgitnick
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you very much for taking the time to write a detailed review about your experience at the InterContinental San Juan. I’m glad to hear that you liked our property and that you enjoyed our facilities. But most importantly, I would like to thank you for bringing your concerns to our attention. Please accept my apologies for any inconvenience caused...

Maryland USA
Reviewed 15 November 2014

My GF and I stayed for 5 nights at the beginning of November. We stayed utilizing my Priority Club points which limits your room choice to a two queen bed lagoon view and nothing exotic. Arrived ealry afternoon from Atlanta and just a quick $15 taxi ride ten minutes from the airport. Check in was fine and we were able...

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5Thank panther61
IHGCare, Guest Relations Manager at InterContinental San Juan, responded to this review

Dear panther61, We are very thankful to receive such detailed review of your stay. As an IHG Rewards Club member, we greatly appreciate your loyalty to our brand and hotel. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the level of service, amenities, and...

Bronx, New York
Reviewed 14 November 2014

I just had my birthday in this resort, spent the last 3 days there and I was very impressed with everything at this resort. The lobby is stunning, it has been recently renovated and it is a stellar first impression. The pool is great and the hotel sits on the lovely Isla verde beach- just perfect! The grounds are very...

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4Thank Jesus P
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you for taking the time to write a review about your recent stay with us and for choosing our property to celebrate your birthday. We are glad to know that you liked our rooms, facilities and the service provided by our staff. We greatly appreciate your positive comments about Luis and we hope to have the pleasure to welcome...

Tampa
Reviewed 14 November 2014 via mobile

It's seen that as time pass and the world moves to a more global service the things get more and more far behind to a real quality service, right now we feel more like cows entering into a butchery were before you get in you are treated just like an animal waiting to rip off by the butcher, but then...

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2Thank tturbay
IHGCare, Guest Relations Manager at InterContinental San Juan, responded to this review

Dear tturbay, Thank you for taking the time to express your thoughts and concerns about your stay with us. I am pleased that you found our hotel nice, but despite of this, it is regrettable that the services received failed to meet your expectations. Please accept our sincerest apologies for the shortcomings you have experienced. We take all of the...

Lakeland, Minnesota
Reviewed 13 November 2014

To be clear, this property is NOT in Old San Juan. It is in Isla Verde, Carolina, about 7 miles or so from Old San Juan. It's very close to the airport but not on airport property. (and there aren't planes flying overhead) The Intercontinental sits on lovely property, immaculately landscaped, and impeccably clean. Several doormen & bellmen were on...

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7Thank AdventureLass
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

We thank you for being an Ambassador member and for your loyalty to our InterContinental Hotels and Resorts brand. We are glad to know that you liked our property and your positive comments about our services are greatly appreciated. We also would like to apologize if you felt that the level of recognition of your status was subpar. I regret...

Ramsey, New Jersey
Reviewed 12 November 2014

WOW, we were REALLY impressed with the Intercontinental San Juan. The hotel is beautiful, the pool is amazing, and the beach area is perfect. The hotel: Located in Isla Verde, the hotel is surrounded by other hotels, and a few really good restaurants down the street. There is a small market across the street with some american restaurants. The lobby...

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3Thank iTravel242
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

I truly appreciate your taking time to write a review about your recent experience with us and I’m happy to read that your stay was to your entire satisfaction. As costumer service professionals it is very important to know what our guests think about us. Thank you again for your great comments and we look forward to welcoming you soon!

Highland Park, Illinois
Reviewed 11 November 2014 via mobile

I am enjoying hotel but prior to my stay I booked on there website saying can not bet our prices which was the IHG site. Before I booked room I called to make sure they beat any prices they assured me it was a "special price" so after I booked and payed fir 1 night they said I received an...

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1Thank Vikki K
IHGCare, Guest Relations Manager at InterContinental San Juan, responded to this review

Dear Vikki K, First of all, thank you very much for your recent stay at our hotel. We are so sorry to hear about your experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring...

Illinois
Reviewed 11 November 2014

We visited Puerto Rico for our 17th wedding anniversary. Staying at InterContinental San Juan was a great choice. Hilton, our housekeeper was amazing and made sure we had everything we needed. If you don't want to eat at the pricey restaurants at the resort, there are other great choices in walking distance. You can also save money by taking public...

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Thank staplesIllinois
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you so much for choosing the InterContinental San Juan to celebrate your 17th wedding anniversary! We are delighted that you enjoyed our location, ambiance, and most importantly, our service levels. We hope that you will visit again soon.

Atlanta, Georgia
Reviewed 11 November 2014

exceeded my expectations. I wanted a nice, clean hotel for a pre-cruise stay. Loved the grounds, the beach, the restaurant, casino didn`t like me (lol). it is in an area of various restaurants, and great shopping.

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Thank Josie K
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review

Thank you for choosing the InterContinental San Juan for your pre-cruise stay. We are glad that you liked our grounds and pool area. Thanks for sharing your comments with us and we look forward to welcoming soon.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Spa
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
  • Spa
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The beachfront InterContinental San Juan is located on Isla Verde and is a great setting for both business and pleasure. With the best sparkling beach of the area, perfect weather, amazing restaurants, natural beauty, fun and adventure, sizzling nightlife and great shopping your stay will sure be a memorable one. San Juan International airport is just three miles away. Conducting business is a breeze and it's easy to balance with pleasure. During the day, your group can enjoy our flexible meeting spaces and executive breakout rooms. Our team of experts will orchestrate the finer points, while you sit back in pampered elegance. Old San Juan and the main financial and business districts are just 15 minutes away. Nature lovers will not want to miss El Yunque Rain Forest, The Rio Camuy Caves or the Bioluminescent Bay. Free children (under 16 years old) and free Wi-Fi are just a few of the perks. Do more than just visit an exotic place - immerse yourself in it. Stay at InterContinental San Juan and allow us to pamper you with our warm hospitality. ... more   less 

Additional Information about InterContinental San Juan

Address: 5961 Isla Verde Avenue, Isla Verde, Carolina 00979-5720, Puerto Rico (Formerly San Juan Grand Beach Resort and Casino)
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: $237 - $569 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — InterContinental San Juan 4*
Number of rooms: 398
Reservation Options:
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Also Known As:
Intercontinental San Juan Resort And Casino
Intercontinental San Juan Hotel Isla Verde
InterContinental San Juan Puerto Rico/Isla Verde
Hotel Style:
#1 Spa Hotel in Isla Verde
#2 Luxury Hotel in Isla Verde
#3 On the Beach Hotel in Isla Verde
#3 Family Hotel in Isla Verde
#4 Romantic Hotel in Isla Verde
#5 Business Hotel in Isla Verde
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental San Juan staff and other travellers.
124 questions
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Mexico city
over a year ago

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Questions? Get answers from InterContinental San Juan staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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