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Embassy Suites by Hilton San Juan Hotel & Casino

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Embassy Suites by Hilton San Juan Hotel & Casino
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2,279 Reviews from our TripAdvisor Community

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Showing 2,125: English reviews
Reviewed yesterday NEWvia mobile

A Hilton Honors Gold member and love Embassy Suites..not this one! Musty smell, dirty carpets unimpressive room decor. Managers reception was chips and salsa..marginal. Scheduled for 6 days, management let us out of the last 5 days.

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Helpful?
Thank Pete F
Monroe Township, New Jersey
HOTEL’S FAVOURITE REVIEW
Reviewed 8 December 2016

Embassy Suites is a great place to stay in San Juan. Every room has a living room, microwave, fridge, bedroom, and bath. A complete breakfast is included in the price of the room. A lovely pool is in the back of the hotel with a snack bar. The hotel is centrally located and convenient to shopping. We have stayed here...

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Helpful?
1Thank Suesal
About Hotel's Favourite Review
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear Suesal: Thank you so much for your positive comments, we love hearing from our guests. We look forward to seeing you again soon! Sincerely, Aixa Berrios aixa.berrios@Hilton.com

Platte City, Missouri
Reviewed 3 days ago NEW

This is the second time we have stayed in this hotel prior to a cruise. Both times the hotel was full with college swimmers in town for competition. First time we were a little nervous with the crowd and second time we knew not to be. First of all the collegesame who had kids staying there should feel proud how...

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Helpful?
1Thank mnmisener
San Juan, Puerto Rico
Reviewed 5 days ago NEW

Good clean hotel. Walking distance to everything in the area for food and drink. Staff is friendly and helpful. The ore arrival texts and responses were a nice touch. There are other hotels in the area that offer nice amenities but nothing that would make me switch.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
1Thank Andrew2744
Fajardo, Puerto Rico
Reviewed 1 week ago via mobile

I have stayed at this hotel several times and I will continue to choose this hotel due to the staff. I am an employee at a Waldorf Astoria branch so I get benefits with room and food discounts. Being an employee we think we wont get treated with the same importance. I have to say here they make employees feel...

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Helpful?
1Thank lisandrar423
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Hello lisandrar423: Thank you for taking the time to review our hotel. We are so happy to hear you are pleased with our services and enjoyed your stay so much. I will definitively share your comments with our Team. We look forward to seeing you next time you're in the area!! Sincerely, Aixa Berrios aixa.berrios@Hilton.com

Huntersville, North Carolina
Reviewed 1 week ago

Booked this hotel when nearby Hamton was sold out. Was disappointed when I found the room to be rather small and without a kitchen or a desk. I did not check the web site about the rooms as I just assumed (mistake) that room would be standard ES suite. Flight out was too early to review the breakfast. Not a...

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Helpful?
1Thank Red-Badger-22
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear Red-Badger-22: Thank you for taking the time to share feedback on your recent stay with us. Please accept our apologies for the inconvenience you had with your suite type. We recently added a very limited amount of non-suite studio rooms to our inventory. We hope you will consider staying with us again in the future. Sincerely, Aixa Berrios aixa.berrios@Hilton.com

New Jersey
Reviewed 1 week ago

Hotel does not meet the Embassy Suites Hilton standard. The hall rugs were worn and the elevators were not functional. My room was not ready at the time of check-in. The from desk staff seemed overwhelmed with the amount of guests.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank diana t
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear Diana t: Thank you for your comments. Please accept my apologies for the inconveniences you experienced during your stay. Regarding our Hotel facilities, we completed our suite renovation in 2014 and hope to continue improving other public areas in the not too distant future. Thank you again for your input and we hope you will consider staying with us...

Philadelphia, United States
Reviewed 1 week ago

Lovely property located in Carolina, minutes from the clean Beach & shops. Taxis available to Old San Juan. Staff wonderful, amazed that some staff members remembered us from the year before. Second stay here, will visit property again, our choice property!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Carriena H
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Happy New Year Carriena H! We love hearing from our guests, thank you for your review and for staying with us once again. We hope to see you again soon! Sincerely, Aixa Berrios aixa.berrios@Hilton.com

Kansas City, Missouri
Reviewed 1 week ago via mobile

We were lucky to be upgraded in our room to be on the 8th floor. What a beautiful view of San Juan and the pool! The training facility for several University swim teams made the environment even more fun. We also enjoyed the reception during the evening, although the gentlemen serving drinks could have been more pleasant.

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Helpful?
1Thank Mdaddy46
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear Mdaddy46: Thank you for your review! I appreciate your kind words and am so happy that you experienced such a wonderful stay at our hotel. We hope to welcome you back soon! Sincerely, Aixa Berrios aixa.berrios@Hilton.com

New York City, New York
Reviewed 2 weeks ago

Great Place, centrally located next to Airport. Beach is one black away. We took a Uber everywhere and it was affordable. Went to La Placinta and Old San Juan. avoid Taxis they charge a lot. Hotel has a great pool area and Jacuzzi. Nightly cocktail hour and breakfast. Anyone complaining about how long Free Breakfast and Drinks take to serve...

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Helpful?
1Thank Mjohns14
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear Mjohns14: Thank you for taking the time to review your stay with us. We are so happy to hear about the wonderful time you had with us. We hope to welcome you back soon! Sincerely, Aixa Berrios aixa.berrios@Hilton.com

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Casino and Gambling
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The Embassy Suites San Juan Hotel & Casino is conveniently located just a short walk to the beautiful Isla Verde Beach. The newly renovated hotel is also very close to the Luis Munoz Marin Intl. Airport. It is the only all-suite hotel in the San Juan metropolitan area. All our suites have a living room and a separate bedroom. Our guests enjoy a free made-to-order breakfast every morning and two hours of complimentary drinks every evening from 5:30 to 7:30pm. The Embassy Suites San Juan Hotel & Casino recreational facilities include a Casino, a lagoon style outdoor pool, kids playground, restaurants and a beach concession at Isla Verde Beach with beach towels, chairs and umbrellas for our guests. We offer over twelve thousand square feet of flexible meeting space including our La Vista Room which over-looks the free-form pool and waterfalls, ideal for social events. ... more   less 

Additional Information about Embassy Suites by Hilton San Juan Hotel & Casino

Address: 8000 Tartak St., Isla Verde, Carolina 00979, Puerto Rico
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: $236 - $426 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton San Juan Hotel & Casino 3.5*
Number of rooms: 299
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Hotels.com, Cheap Tickets, Orbitz and TripOnline SA so you can book your Embassy Suites by Hilton San Juan Hotel & Casino reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites San Juan Hotel And Casino
Embassy Suites San Juan Hotel Isla Verde
Embassy Suite San Juan Puerto Rico
Embassy Suites Carolina
Carolina Embassy Suites
Embassy San Juan
Embassy Suites By Hilton San Juan Hotel & Casino Puerto Rico/Isla Verde
Hotel Style:
#3 Casino Hotel in Isla Verde
#3 Spa Hotel in Isla Verde
#5 On the Beach Hotel in Isla Verde
#6 Romantic Hotel in Isla Verde
#6 Business Hotel in Isla Verde
#7 Family Hotel in Isla Verde
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton San Juan Hotel & Casino staff and other travellers.
86 questions
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Questions? Get answers from Embassy Suites by Hilton San Juan Hotel & Casino staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Call ahead and ask. Front desk clerks are very helpful!”
 of 5 bubbles mnmisener, 16 Jan 2017 | Read review
“Best to verify your room layout and not assume ES standard configuration.”
 of 5 bubbles Red-Badger-22, 7 Jan 2017 | Read review
“Ask for a room off the main atrium as it tends to be loud.”
 of 5 bubbles DaleM366, 3 Jan 2017 | Read review
“they are all the same”
 of 5 bubbles pgw711, 2 Jan 2017 | Read review
“May want to ask for a room that is not on the atrium, as it could be noisier there.”
 of 5 bubbles jenenej2015, 26 Dec 2016 | Read review
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