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Embassy Suites by Hilton San Juan Hotel & Casino

1.2 km from Isla Verde centre
  • Free Wifi
  • Pool
  • Restaurant
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1 room, 2 adults, 0 children
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8000 Tartak St., Isla Verde, Carolina 00979, Puerto Rico
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2,320 Reviews from our TripAdvisor Community

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Showing 2,158: English reviews
Greer, South Carolina, United States
Reviewed yesterday NEW

This hotel would be an excellent value for a family. The breakfast has enough variety to meet everyone's expectations, and, like all Embassy Suites, having it included would save a family money. The room has excellent space for use of computers, and it offers two televisions to allow different viewing for different tastes. The pool area is beautiful with excellent...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Bonnie B
Monroe Township, New Jersey
HOTEL’S FAVOURITE REVIEW
Reviewed 8 December 2016

Embassy Suites is a great place to stay in San Juan. Every room has a living room, microwave, fridge, bedroom, and bath. A complete breakfast is included in the price of the room. A lovely pool is in the back of the hotel with a snack bar. The hotel is centrally located and convenient to shopping. We have stayed here...

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Helpful?
4Thank Suesal
About Hotel's Favourite Review
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear Suesal: Thank you so much for your positive comments, we love hearing from our guests. We look forward to seeing you again soon! Sincerely, Aixa Berrios aixa.berrios@Hilton.com

Reviewed 2 days ago NEWvia mobile

On our second trip to PR my boyfriend and I stayed at the embassy. One night before Vieques island(OMG go there it's amazing!) and then 4 nights to check out the city. The best service we have had in a long time! Maribel at the front desk was amazing! She made everything as easy as possible and was so friendly!...

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Helpful?
Thank coleenmay
Severna Park, Maryland
Reviewed 2 days ago NEW

We find the Embassy suites has great bang for the buck. The breakfast was superior to anything you find that's complimentary in a hotel. If you eat their breakfast and go out for lunch in the city, the evening cocktails and snacks will probably tide you over. This way you are only spending money on one meal a day. The...

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Thank 1010Staceyb
Tavares, Florida
Reviewed 2 days ago NEW

I am visiting Puerto Rico for business and decided to stay at the Embassy Suites. I have stayed at many Embassy Suites in the past and have been very satisfied with the brand. Checked into the hotel about 7:15 PM and was greeted by an enthusiastic staff. My room was ready and quite clean. I went down to the lobby...

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Thank ChefJeff
new york, United States
Reviewed 4 days ago NEW

Great service, hotel is located just 2 blocks away from the beach, complimentary breakfast and evening reception everyday, staff was friendly, pool and hot tub is open until 11pm. Cant complain about anything. I Will definitely stay here again.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 320charinab
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Hello 320charinab: Thank you for staying with us and for your positive comments. We are very happy to hear you had a great time during your stay and that you enjoyed our breakfast and evening reception. Thank you also for drawing attention to our great customer service. We look forward to seeing you again soon! Sincerely, Aixa Berrios aixa.berrios@hilton.com

Tallahassee, Florida
Reviewed 1 week ago

We stayed at the Embassy Suites for my girlfriend 30th birthday weekend and this hotel was just as great as you come to expect from all others. The complimentary breakfast and happy hours were awesome. I've stayed at some Embassy Suites that service was less but not this one. Hotel is within walking distance to several great restaurants as well...

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Helpful?
Thank Brenda J
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear Brenda J: Thank you for sharing your experience with us! We are very happy to hear you are so pleased with your stay. Thank you also for your positive comments regarding our Guest Services, I will share your review with our Team. We hope to welcome you back soon! Sincerely, Aixa Berrios aixa.berrios@Hilton.com

Upper Marlboro, Maryland
Reviewed 1 week ago via mobile

We are long time Hilton Honors members who appreciate friendly customer service and a great Manager's Reception. You'll find both at this Embassy Suites. We stay here a night or two whenever we are headed to Tortola, BVI for a quick getaway or a long vacation stay. There are plenty of food options nearby, Uber or taxis take you into...

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1Thank Jack H
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Hello Jack H: Thank you for staying with us once again and for sharing your review, your feedback is very important to us. We are delighted to hear how pleased you are with our Guest Service and convenient location. We look forward to seeing you again soon! Sincerely, Aixa Berrios aixa.berrios@Hilton.com

Reviewed 1 week ago via mobile

1-It was 8 of us traveling 6 from NYC, 1 from Texas and 1 from Jamaica. And The crew coming from NYC reach to Puerto Rico at 5 am and the manager let us check in early ❤️ That was so nice cause we was all tired. 2- We had two rooms connected ( which we loved cause the family...

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Helpful?
1Thank Carm R
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear Carm R: Thank you for staying with us and for your review! I am so happy to hear you enjoyed your experience with us. I already shared your comments with Peter. We hope to welcome you back soon! Sincerely, Aixa Berrios aixa.berrios@Hilton.com

Washington DC, District of Columbia
Reviewed 1 week ago

Was able to check in early online and then again prior to the 4pm check in. Only stayed one night before leaving for a cruise. We had to check out by 11 but they let us extend an extra hour. The cruise didn't leave until 8pm and they held out luggage to the side until we left, even better after...

Review collected in partnership with Embassy Suites Hotels
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1Thank 99AF
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear 99AF: Thank you for staying with us. I appreciate your kind words and am so happy you experienced such a wonderful stay at our hotel. We look forward to seeing you again soon! Sincerely, Aixa Berrios aixa.berrios@Hilton.com

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Casino and Gambling
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The Embassy Suites San Juan Hotel & Casino is conveniently located just a short walk to the beautiful Isla Verde Beach. The newly renovated hotel is also very close to the Luis Munoz Marin Intl. Airport. It is the only all-suite hotel in the San Juan metropolitan area. All our suites have a living room and a separate bedroom. Our guests enjoy a free made-to-order breakfast every morning and two hours of complimentary drinks every evening from 5:30 to 7:30pm. The Embassy Suites San Juan Hotel & Casino recreational facilities include a Casino, a lagoon style outdoor pool, kids playground, restaurants and a beach concession at Isla Verde Beach with beach towels, chairs and umbrellas for our guests. We offer over twelve thousand square feet of flexible meeting space including our La Vista Room which over-looks the free-form pool and waterfalls, ideal for social events. ... more   less 

Additional Information about Embassy Suites by Hilton San Juan Hotel & Casino

Address: 8000 Tartak St., Isla Verde, Carolina 00979, Puerto Rico
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: $227 - $456 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton San Juan Hotel & Casino 3.5*
Number of rooms: 299
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Expedia, Hotels.com and Travelocity so you can book your Embassy Suites by Hilton San Juan Hotel & Casino reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites San Juan Hotel And Casino
Embassy Suites San Juan Hotel Isla Verde
Embassy Suite San Juan Puerto Rico
Embassy Suites Carolina
Carolina Embassy Suites
Embassy San Juan
Embassy Suites By Hilton San Juan Hotel & Casino Puerto Rico/Isla Verde
Hotel Style:
#3 Casino Hotel in Isla Verde
#3 Spa Hotel in Isla Verde
#5 On the Beach Hotel in Isla Verde
#6 Romantic Hotel in Isla Verde
#6 Business Hotel in Isla Verde
#7 Family Hotel in Isla Verde
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton San Juan Hotel & Casino staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton San Juan Hotel & Casino staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“dirty carpets in the rooms. Bring your sandals.”
 of 5 bubbles velasquezle, 9 Feb 2017 | Read review
“All suites Hotel. Pool View is nice”
 of 5 bubbles Richieymilly, 2 Feb 2017 | Read review
“Get a room poolside - nicer view. However, near the airport so if planes bother you, you may want the other side.”
 of 5 bubbles LauraB3773, 1 Feb 2017 | Read review
“I prefer Pool View”
 of 5 bubbles EMB08, 30 Jan 2017 | Read review
“Try to get rooms onthe 4th or higher floors for good views”
 of 5 bubbles DCCopes, 19 Jan 2017 | Read review
5 of 5