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Embassy Suites by Hilton San Juan Hotel & Casino

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8000 Tartak Street, Isla Verde, Carolina 00979 Puerto Rico
COVID-19 update: See the added health and safety measures this property is taking.Read more
8 people are viewing this hotel
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 20-07-27 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Embassy Suites by Hilton San Juan Hotel & Casino
Updated 20-07-27 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#8 of 14 hotels in Isla Verde
Location
Cleanliness
Service
Value
Embassy Suites San Juan Hotel & Casino is an all-suite hotel in the San Juan Metropolitan area. The hotel is located steps from famed urban best beach, Isla Verde beach. Our guests can relax at the hotel's free form lagoon style pool and try their luck at Oasis Casino. Our guests enjoy great value with a free breakfast included in rate.
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Room & Suite (266)266
Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Casino and Gambling
Water sport equipment rentals
Kids stay free
Wifi
Pool / beach towels
Outdoor pool
Fence around pool
Bar / lounge
Restaurant
Breakfast available
Kid-friendly buffet
Vending machine
Poolside bar
Evening entertainment
Children's playground
Children's television networks
Kids pool
Highchairs available
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Full body massage
Massage
24-hour security
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
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Room features
Blackout curtains
Air purifier
Air conditioning
Private beach
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Desk
Dining area
Housekeeping
Interconnected rooms available
Safe
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Mid-range
Languages Spoken
English, Spanish
Hotel links
Special Offer:Price Match Guarantee
3085Reviews138Q+A100Room tips
Traveller rating
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Popular mentions
cashrod1 wrote a review May 13
1 contribution
For a Hilton Hotel the staff was nice but the hotel was trashy tub and toilet clog The counter was dirty and table They were out of toilet paper to me it was really bad that there was no vent in the bathroom to help the air circulated and the guess next door was kicking the walls and been loud
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Review collected in partnership with Embassy Suites Hotels
Date of stay: May 2021
Value
Rooms
Location
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Craig B wrote a review Apr. 2021
Grand Blanc, Michigan40 contributions30 helpful votes
Hotel's Favourite
We stayed here for 6 nights that extended over Easter. I think it was busier than usual because of spring break. This is like almost all traditional Embassy Suites with a beautiful atrium. The breakfast was a hot breakfast and because of Covid was served by the staff who were super friendly. The check in staff were friendly too. The pool area is very nice. They probably need a few more lounge chairs during peak times, but they managed traffic by giving you blocks of times with colored wrist bands. The pool bar staff were also really friendly. Rooms are like all Embassy Suites, nice size and they have a balcony. This place is pretty amazing for the rough 3-4 years they've had with hurricanes and Covid. I recommend this as a great resort to hang out with your spouse and family.
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Date of stay: April 2021Trip type: Travelled with family
2 Helpful votes
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Response from Maricely del Rio, Other at Embassy Suites by Hilton San Juan Hotel & Casino
Responded Apr. 6, 2021
Dear E8054DGcraigb, We are happy that you had a very special time at out Embassy Suites San Juan Hotel and that the service provided by our Team members were to your liking. We trust that you will visit us in the near future along with family and friends. Keep safe!
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Reidreid wrote a review May 12
Orlando, Florida5 contributions3 helpful votes
Location great. Shopping and beach in walking distance. This hotel services are very limited currently. Housekeeping every 3 days but when asked for service its denied. Also don't ask for wash cloths. I was told they did not have any for 5 days of my stay and never received them. Had to take my own garbage out and go to CVS and get cleaner for tub because we could not get housekeeping. When complained to front desk was talked to in spanish that we are just dumb blacks, Maribelle did not know I spoke spanish.... Rude.....
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Date of stay: May 2021
Location
Cleanliness
Service
Room Tip: bring your own towels/wash cloths
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3 Helpful votes
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Response from Maricely del Rio, Other at Embassy Suites by Hilton San Juan Hotel & Casino
Responded 2 days ago
Greetings Reidreid, We appreciate your feedback and are very sorry that your experience was not as expected . Your comments have been shared with staff and are being addressed with Management as well as Team Member to ensure we take care of all guest requests. All the best
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dian329 wrote a review May 8
Fort Lauderdale, Florida1 contribution
The hotel was within walking distance of restaurant, shops and the beach. Short drive to various locations such as mall, museum and zip lining. The staff were helpful and friendly. Our room toilet had clogged and we called the front desk the issue was resolved within a decent timeframe. Our room was very clean. Overall we enjoyed our stay and will return!
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Review collected in partnership with Embassy Suites Hotels
Date of stay: May 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Maricely del Rio, Other at Embassy Suites by Hilton San Juan Hotel & Casino
Responded 2 days ago
Dear Dian329, Thank you for taking the time to share your experience at Embassy Suites San Juan. We are so happy that we took care of the issue with the toilet in a timely matter. We do have a great location and so glad that you had such a nice time. We hope you visit us soon! All the best
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alopez2190 wrote a review May 5
Belleville, New Jersey1 contribution
Very bad stay not worth the money at all 1791 and was treated as it was just a motel they need to work on everything especially the security and the wait at the restaurant was over 1 hour for everything
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Review collected in partnership with Embassy Suites Hotels
Date of stay: April 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
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Response from Maricely del Rio, Other at Embassy Suites by Hilton San Juan Hotel & Casino
Responded 1 week ago
Dear alopez2190, We are sorry that your stay was not as you expected. This is not the way we operate and we will most certainly look into those areas that were not hospitable during your stay. We trust that you will visit our Island and that you will enjoy your time.
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PRICE RANGE
US$195 - US$346 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
embassy suites san juan hotel isla verde, embassy suites san juan hotel and casino, embassy suite san juan puerto rico, embassy suites carolina, carolina embassy suites, embassy san juan
LOCATION
CaribbeanPuerto RicoCarolinaIsla Verde
NUMBER OF ROOMS
313
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Frequently Asked Questions about Embassy Suites by Hilton San Juan Hotel & Casino
Which popular attractions are close to Embassy Suites by Hilton San Juan Hotel & Casino?
Nearby attractions include Oasis Casino at Embassy Suites San Juan (0.00 km), Puente Teodoro Moscoso (0.5 km), and Di Vino Wine & Tapas (0.4 km).
What are some of the property amenities at Embassy Suites by Hilton San Juan Hotel & Casino?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Embassy Suites by Hilton San Juan Hotel & Casino?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Embassy Suites by Hilton San Juan Hotel & Casino?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Embassy Suites by Hilton San Juan Hotel & Casino?
Yes, a parking garage and valet parking are available to guests.
What are some restaurants close to Embassy Suites by Hilton San Juan Hotel & Casino?
Conveniently located restaurants include Entrevinos, Alambique Beach Lounge, and Zest.
Are there opportunities to exercise at Embassy Suites by Hilton San Juan Hotel & Casino?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Embassy Suites by Hilton San Juan Hotel & Casino?
Yes, dry cleaning and laundry service are offered to guests.
Does Embassy Suites by Hilton San Juan Hotel & Casino offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Embassy Suites by Hilton San Juan Hotel & Casino?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Embassy Suites by Hilton San Juan Hotel & Casino?
Many travellers enjoy visiting Fortín de San Jerónimo del Boquerón (7.0 km), Antiguo Acueducto Rio Piedras (6.7 km), and Henry Klumb House (4.6 km).