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Embassy Suites by Hilton San Juan Hotel & Casino

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Embassy Suites by Hilton San Juan Hotel & Casino
Embassy Suites by Hilton San Juan Hotel & Casino
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2,429 Reviews from our TripAdvisor Community

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Showing 2,255: English reviews
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Montpelier, Vermont
Reviewed yesterday NEW

10 person family trip is always tricky, the staff made everything awesome! We had the usual issues i.e. Everyone wants something different now and they handled it all with skill that makes this place worth twice the price!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank jasonrU2379XL
Treasure Island, Florida
HOTEL’S FAVOURITE REVIEW
Reviewed 2 January 2017

We arrived , jus brfore New Year, with quite a few swimmers from Uni,s from over USA, its seems they arrive to have meets , at the local pools, The Kids were brilliant, and the only drawback, was they swim in the morning,so you need to be done at breakfast prior to 8.10am,and or expect wi fi to be slow,...

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Helpful?
2Thank Gertie S
About Hotel's Favourite Review
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Hello Gertie S: Thank you for your positive feedback, we appreciate you taking the time to share your experience with us. I will share your review with our Team. We hope to see you again soon! Sincerely, Aixa Berrios aixa.berrios@Hilton.com

Winter Garden, Florida, United States
Reviewed 2 days ago NEW

My wife went to San Juan for a quick relaxing trip. The stay wasn't that bad. It's about average but I rated poor for the pool. Our room overlooked the pool. The waterfall into the pool has a collection area on top of the cabana roof for the water. This pool was a green algae looking collection tank. Because of...

Review collected in partnership with Embassy Suites Hotels
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Thank Sebastiano M
Tacoma, Washington
Reviewed 3 days ago NEW

Nice hotel. It does need some updates however it was clean and great service. We loved the free breakfast and night cocktails. We have stayed here before coming in from a cruise it's very close to the airport. Very nice staff!

Review collected in partnership with Embassy Suites Hotels
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Thank Brown J
Reviewed 4 days ago NEW

Julio Pimentel was very friendly and made us feel at home while staying at the hotel. He gave us great service. We would love Puerto Rico! The beach is about 2 blocks away from the hotel. I highly recommend this hotel.

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Thank Zeke M
Wesley Chapel, Florida
Reviewed 5 days ago NEW

Although the picture makes the hotel look a bit a better than it actually looks the hotel was quite nice and well maintained. The hotel is right next to a major highway and the front faces a parking lot of another hotel. Once inside you really don't notice its location. The front entryway and lobby/atrium is very pretty. The atrium...

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Helpful?
Thank Jackie G
Phoenix, Arizona
Reviewed 6 days ago NEWvia mobile

We are Hilton Honors members and we chose this hotel for proximity to the airport and very misleading photos of the property. We arrived very early as we had just gotten off the cruise and felt lucky to get a room even if it was 2 double beds. After 5 minutes in the room we heard water running, odd since...

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Helpful?
Thank Michelle M
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear Michelle M: Thank you for taking the time to review our hotel. It is good to hear we were able to check you in early. I apologize for the inconveniences you had during your stay, I forwarded your review to our Director of Engineering. We hope you consider staying wit us again in the future. Sincerely, Aixa Berrios aixa.berrios@hilton.com

Cranston, Rhode Island
Reviewed 6 days ago NEW

A very brief trip to hotel from airport and very close to cruise ships. Could no have been easier. Plenty of cabs for both the ride from airport and to cruise ship ports. Cab fares from airport to embassy suites was $16.00. From embassy suites to cruise ship was only $24.00.

Review collected in partnership with Embassy Suites Hotels
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Thank Paul O
Atlanta, Georgia
Reviewed 6 days ago NEW

Upon arrival the hotel staff was very helpful and professional. I was greeted as a Hilton member and provided the courteous and excellent service I expected. The suite was very clean and housekeeping consistently keep my room clean and stocked with the essentials

Review collected in partnership with Embassy Suites Hotels
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Thank Wyuca B
Arlington, Virginia
Reviewed 1 week ago

We stayed here after our cruise for one final night in PR. Location is great near airport. Beach is a manageable walk away. Pool is beautiful. Outback Steakhouse on site. Needs few cosemetic updates to facility. Would definitely recommend.

Review collected in partnership with Embassy Suites Hotels
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Thank Meg C

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Spa
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Casino and Gambling
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Embassy Suites San Juan Hotel & Casino is the only all-suite hotel in the San Juan Metropolitan area. The hotel is located steps from famed Isla Verde beach, or guests can relax at the hotel's free form lagoon style pool. Our guests enjoy great value with a free made-to-order breakfast and complimentary drinks at the evening reception. ... more   less 

Additional Information about Embassy Suites by Hilton San Juan Hotel & Casino

Address: 8000 Tartak St., Isla Verde, Carolina 00979, Puerto Rico
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: $198 - $459 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton San Juan Hotel & Casino 3.5*
Number of rooms: 299
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Hotels.com, Travelocity, Expedia, Hotwire, Booking.com, Cheap Tickets, getaroom.com, Cancelon, HotelQuickly and TripOnline SA so you can book your Embassy Suites by Hilton San Juan Hotel & Casino reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites San Juan Hotel And Casino
Embassy Suites San Juan Hotel Isla Verde
Embassy Suite San Juan Puerto Rico
Embassy Suites Carolina
Carolina Embassy Suites
Embassy San Juan
Embassy Suites By Hilton San Juan Hotel & Casino Puerto Rico/Isla Verde
Hotel Style:
#3 Spa Hotel in Isla Verde
#3 Casino Hotel in Isla Verde
#5 On the Beach Hotel in Isla Verde
#6 Romantic Hotel in Isla Verde
#6 Business Hotel in Isla Verde
#7 Family Hotel in Isla Verde
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton San Juan Hotel & Casino staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton San Juan Hotel & Casino staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not patronize this hotel, do not prepay.”
dmzac, 22 Apr 2017 | Read review
“Look at a different hotel.”
VAMembergs, 21 Apr 2017 | Read review
“rooms facing south overlook the pool. You can see planes approaching airport and see mountains in distance.”
CityMomMKE, 13 Apr 2017 | Read review
“We love the view to the swimming pool.”
joseq141, 7 Apr 2017 | Read review
“think about uber from the airport heard it is cheaper than taxi's.”
hazzie70, 29 Mar 2017 | Read review
5 of 5