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Embassy Suites by Hilton San Juan Hotel & Casino

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Embassy Suites by Hilton San Juan Hotel & Casino
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2,228 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton San Juan Hotel & Casino
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Showing 2,077: English reviews
Reviewed 1 June 2015

I vacationed in Puerto Rico last week and was staying somewhere else for the first part of the trip. That place was a lot more budget friendly but the experience was terrible, so I ended up splurging and booked a room at the Embassy Suites. Best decision I could have made! Yes you'll pay a good chunk of change to...

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Helpful?
4Thank Swetha G
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Hello Swetha G: We are glad you decided to stay at our hotel. We are always working very hard to enhance our guests’ experience and it's fantastic to hear that you enjoyed your stay so much. We look forward to seeing you back again soon! Sincerely, Aixa Berrios Manager

Burtonsville, Maryland
Reviewed 1 June 2015

I've stayed here twice. Neither experience was notable for any particular reason. The clenliness is kinda average, the desk staff a little hurried and relatively unhelpful. The charge way to much for a room that smells like a musky wet towel. The pool is really bad, in that, I was there on a Saturday and wanted to relax by/in the...

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Helpful?
3Thank Malhalo
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear Malhalo, Thank you for sharing feedback on your recent stay at our hotel. We apologize for the unpleasant smell you encountered, as we strive to provide quality accommodations for each of our guests. I have shared your feedback with our housekeeping team, and we are actively taking steps to make it right by freshening our guest rooms and common...

Atlanta, Georgia
Reviewed 31 May 2015 via mobile

I stay here monthly on business. This hotel is contemporary - very comfortable- walking distance to great restaurants- 5-10 min from airport! There is a shuttle to and from airport. The hotel staff was so accommodating and friendly - the hotel restaurant "OutBack Steakhouse" was really good- and other very nice restaurants walking distance away. The hotel is always clean...

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Helpful?
2Thank Vacaro777
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear Vacaro777: Thank you for staying with us every month! We are always working hard to make sure all of our guests have a rewarding stay. We look forward to seeing you back again soon at the Embassy Suites San Juan! Sincerely, Aixa Berrios Manager

East Stroudsburg, Pennsylvania
Reviewed 28 May 2015

Check in was easy. Went with my mom & sister, this hotel had something for all of us. I love the pool, mom loved the casino & sister loved being close to the beach. The made to order breakfast and managers reception makes it even more special. The rooms are spacious and we had no problem with our room. We...

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Helpful?
4Thank Wanda M
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear Wanda M: Thank you so much for sharing your experience with us. We are very proud of our hotel and team members! It is great to hear that you and your family enjoyed your stay so much. We hope to welcome you back soon. Thank you! Aixa Berrios Manager

new york, United States
Reviewed 27 May 2015

Check in was terrific. It was fast, efficient and the desk clerk was able to answer all of my questions regarding hotel and local restaurants. The Hotel was Clean, friendly, well priced with a great pool area and casino. Breakfast is always a great touch but the wait was a little long.

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Helpful?
1Thank Steven S
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear Steven S: Thank you for the positive comments, I will share them with our Front Desk team! We look forward to seeing you back again soon. Sincerely, Aixa Berrios Manager

Reviewed 27 May 2015 via mobile

Vacationed in Puerto Rico for Memorial Day weekend and the host hotel was a Embassy Suits. I arrived by taxi which was like 12 bucks when it should have been like 7. The airport is super close to the hotel but not too close as I didn't hear any airplane noise the entire time I was there. Once arrived to...

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Helpful?
1Thank AKA77056
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear AKA77056: Thank you for taking the time to share feedback on your recent stay with us. While I am delighted that you are satisfied with the service you received from our Team Members when you arrived, I am sorry that you are disappointed with some aspects of your stay with us. I apologize for the inconvenience you had with...

Reviewed 27 May 2015 via mobile

Stayed here for two days. Was a great stay. Had an issue at check in (they offer early check in) but that was rectified pretty quickly. Hotel is abt two blocks from the beach. Taxis are always available (they charge per person, not by miles). This hotel won my heart due to the free breakfast & happy hour! & the...

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Helpful?
2Thank C W
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Hello C W: We are delighted to hear that you enjoyed our complimentary breakfast and evening reception. Guest satisfaction is very important to us. We look forward to seeing you again during your next stay! Sincerely, Aixa Berrios Manager

Clermont, Florida
Reviewed 27 May 2015 via mobile

I was torn where to stay thus never being on the island. I went ahead and booked this place even with the negative reviews. Well we had a great time. Nice room, staff was very friendly and lots of restaurants and shopping nearby. The beach access was nice and the pool was great. We will definitely stay again! Best bang...

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Helpful?
2Thank Corinne G
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Hello Corinne G: We are glad you decided to stay at our hotel. Thank you for taking the time to share your positive comments with us. We are very proud of our hotel and Team Members! We look forward to seeing you back again soon. Sincerely, Aixa Berrios Manager

Hertford, North Carolina
Reviewed 27 May 2015

I read several of the recent reviews before going, taking into consideration that some people can have higher expectations and could possibly offend easily if things aren't 'perfect'. If you don't have very high expectations of this hotel, you will have a wonderful time. We arrived early and was told we'd receive a phone call, which we didn't. I felt...

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Helpful?
2Thank DaisyDivaDixie
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear DaisyDivaDixie: Thank you very much for taking the time to provide us with feedback in regards to our property. I apologize for the inconvenience you had when you arrived. It is great to hear that you enjoyed our spacious suites and complimentary breakfast. We hope to welcome you back soon! Sincerely, Aixa Berrios Manager

El Sobrante
Reviewed 26 May 2015

This was a wonderful property for celebrating our special 50th wedding anniversary! We had a 2 room suite with a couch, chair, big screen tv as well as a desk in the separate living room. The bedroom is also equipped with a large screen tv (a little smaller than in the living room) as well as a big king size...

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Helpful?
Thank Lela C
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear Lela C: Congratulations on your 50th Wedding Anniversary! Thank you so much for sharing your comments with us, what a wonderful review! We are delighted to hear that you enjoyed our renovated suites. We look forward to seeing you back again soon. Sincerely, Aixa Berrios Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free Breakfast
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Casino and Gambling
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The Embassy Suites San Juan Hotel & Casino is conveniently located just a short walk to the beautiful Isla Verde Beach. The newly renovated hotel is also very close to the Luis Munoz Marin Intl. Airport. It is the only all-suite hotel in the San Juan metropolitan area. All our suites have a living room and a separate bedroom. Our guests enjoy a free made-to-order breakfast every morning and two hours of complimentary drinks every evening from 5:30 to 7:30pm. The Embassy Suites San Juan Hotel & Casino recreational facilities include a Casino, a lagoon style outdoor pool, kids playground, restaurants and a beach concession at Isla Verde Beach with beach towels, chairs and umbrellas for our guests. We offer over twelve thousand square feet of flexible meeting space including our La Vista Room which over-looks the free-form pool and waterfalls, ideal for social events. ... more   less 

Additional Information about Embassy Suites by Hilton San Juan Hotel & Casino

Address: 8000 Tartak St., Isla Verde, Carolina 00979, Puerto Rico
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: $251 - $583 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton San Juan Hotel & Casino 3.5*
Number of rooms: 299
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels, Expedia, Priceline, Odigeo, Hotels.com, Cheap Tickets and Travelocity so you can book your Embassy Suites by Hilton San Juan Hotel & Casino reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites San Juan Hotel And Casino
Embassy Suites San Juan Hotel Isla Verde
Embassy Suite San Juan Puerto Rico
Embassy Suites Carolina
Carolina Embassy Suites
Embassy San Juan
Embassy Suites By Hilton San Juan Hotel & Casino Puerto Rico/Isla Verde
Hotel Style:
#3 Casino Hotel in Isla Verde
#3 Spa Hotel in Isla Verde
#5 On the Beach Hotel in Isla Verde
#6 Business Hotel in Isla Verde
#6 Romantic Hotel in Isla Verde
#7 Family Hotel in Isla Verde
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton San Juan Hotel & Casino staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton San Juan Hotel & Casino staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Within walkin distance from Isla Verde Beach, Restaurants and amenities. Behind International Airport.”
 of 5 bubbles cgaudin, 26 Nov 2016 | Read review
“We stayed in King Suite, sitting area w/couch, desk, tv etc and seperate bedroom with door in between.”
 of 5 bubbles paml334, 23 Nov 2016 | Read review
“Choose a room on the hight floor to minimize the casino noise.”
 of 5 bubbles janetdQ2371DW, 13 Nov 2016 | Read review
“Ask for a pool view room.”
 of 5 bubbles fabiolac332, 3 Nov 2016 | Read review
“all rooms we had were great”
 of 5 bubbles billkagle, 2 Nov 2016 | Read review
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