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    Embassy Suites by Hilton San Juan Hotel & Casino

    8000 Tartak St., Isla Verde, Carolina 00979, Puerto Rico
    +1 855-605-0319
    Hotel website
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    Lowest prices for your stay
    2017-12-03 2017-12-04
    Traveller (629)
    Room & Suite (247)
    Pool & Beach (165)
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    Overview
    • Excellent42%
    • Very good34%
    • Average15%
    • Poor6%
    • Terrible3%
    Travellers talk about
    “happy hour” (246 reviews)
    Free Wifi
    Breakfast included
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Self-Serve Laundry
    Casino
    3.5 Star Hotel
    All hotel details
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    La Concha Renaissance San Juan Resort
    7,606 reviews
    #6 of 47 hotels in San Juan
     
    Sheraton Puerto Rico Hotel & Casino
    2,309 reviews
    #7 of 47 hotels in San Juan
     
    San Juan Marriott Resort & Stellaris Casino
    6,498 reviews
    #9 of 47 hotels in San Juan
     
    Doubletree by Hilton San Juan
    2,882 reviews
    #8 of 47 hotels in San Juan
     
    Rooms
    Dec 3Dec 4
    |
    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (2,597)
    There are newer reviews for Embassy Suites by Hilton San Juan Hotel & Casino
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    671 - 675 of 2,396 reviews

    Reviewed 23 March 2016 via mobile

    Came a few days before cruise to see rain forest. Hotel is a walk to beach- no view. Room had view of pool that was nice after a day out site seeing. Want to go back but would stay on beach next time. This was...More

    Thank Pat D
    Response from embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & CasinoResponded 24 March 2016

    Hello Pat D: Happy Anniversary! Thank you for staying with us and for sharing your review. It is great to hear that you enjoyed our renovated rooms and delicious breakfast. We hope to welcome you back soon. Sincerely, Aixa Berrios Manager

    Reviewed 23 March 2016

    This hotel was OK, nothing special. I felt it was overpriced considering your paying an extra hundred dollars in fees for each night. Be aware. I also had to ask for extra towels and bathroom supplies every day.More

    Review collected in partnership with Embassy Suites Hotels
    Thank Claudia R
    Response from embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & CasinoResponded 24 March 2016

    Dear Claudia R: Thank you for taking the time to share feedback on your recent stay with us in San Juan. I understand from your comments that you are disappointed with your stay. I can assure you that our main priority is for our guest...More

    Reviewed 22 March 2016 via mobile

    We stayed for one night before catching an early morning flight. As we pulled up to the hotel we regretted not planning a longer stay. The grounds are beautiful and the internal atrium is even nicer. The place was buzzing with energy with lively music...More

    Thank spemby
    Response from embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & CasinoResponded 23 March 2016

    Hello spemby: Thank you for the great review of our hotel. We appreciate your kind words and we are so happy that you experienced such a wonderful stay with us at the Embassy Suites Hotel & Casino San Juan! We hope to welcome you back...More

    Reviewed 21 March 2016 via mobile

    We didn't stay at this hotel but ate at the Outback Steakhouse twice while staying nearby. It looks exactly like the outbacks I'm use to in the states. Service was wonderful both times. Food was excellent. While walking through the hotel it seems very nice.

    Thank Localhotelvisitor
    Response from embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & CasinoResponded 23 March 2016

    Dear Localhotelvisitor: Thank you so much for your positive comments. I will share your review with the Outback Steakhouse team. We hope you will consider staying with us soon! Sincerely, Aixa Berrios Manager

    Reviewed 21 March 2016

    The overall experience was just "okay". The service was not very efficient and some of the staff were surprisingly unfriendly. There was no complimentary shuttle to nearby places. There was only one laundry room for the whole hotel. The internet/wifi connection was horrible!!!More

    Review collected in partnership with Embassy Suites Hotels
    Thank Maria H
    Response from embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & CasinoResponded 23 March 2016

    Dear Maria H: Thank you for sharing your comments with us. I apologize for the inconveniences you had during your stay. We are always looking for reviews to provide insight into our guest experience and I will keep your review in mind. Thank you again...More

    La Concha Renaissance San Juan Resort
    7,606 reviews
    #6 of 47 hotels in San Juan
     
    Sheraton Puerto Rico Hotel & Casino
    2,309 reviews
    #7 of 47 hotels in San Juan
     
    San Juan Marriott Resort & Stellaris Casino
    6,498 reviews
    #9 of 47 hotels in San Juan
     
    Doubletree by Hilton San Juan
    2,882 reviews
    #8 of 47 hotels in San Juan
     
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Breakfast included
    • Spa
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Meeting Rooms
    • Breakfast included
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Self-Serve Laundry
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Microwave
    • Refrigerator in room
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Casino and Gambling
    • Bar/Lounge
    • Spa
    • Outdoor pool
    Details
    • Price range
    • US$262 - US$581 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #4 Spa Hotel in Isla Verde
    • #6 Romantic Hotel in Isla Verde
    • #6 On the Beach Hotel in Isla Verde
    • #6 Business Hotel in Isla Verde
    • #7 Family Hotel in Isla Verde
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 299
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Travelocity, Orbitz, Hotwire, Cancelon, HotelQuickly, Cheap Tickets, TripOnline SA and getaroom.com so you can book your Embassy Suites by Hilton San Juan Hotel & Casino reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Caribbean >
    • Puerto Rico >
    • Carolina >
    • Isla Verde
    • Also Known As
    • Embassy Suites San Juan Hotel Isla Verde ,
    • Embassy Suites San Juan Hotel And Casino ,
    • Embassy Suite San Juan Puerto Rico ,
    • Embassy Suites Carolina ,
    • Carolina Embassy Suites ,
    • Embassy San Juan ,
    • Embassy Suites By Hilton San Juan Hotel & Casino Puerto Rico/Isla Verde
    Add Photo Photos
    Traveller (629)
    Room & Suite (247)
    Pool & Beach (165)
    Dining (86)
    Hotel & Grounds (398)
    Bathroom (22)
    Business Centre & Event Rooms (8)
    Family and Play Areas (3)
    Nearby
    Sponsored by:
    La Concha Renaissance San Juan Resort
    7,606 reviews
    5.85 km away
     
    San Juan Marriott Resort & Stellaris Casino
    6,498 reviews
    5.42 km away
     
    Doubletree by Hilton San Juan
    2,882 reviews
    4.69 km away
     
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    Nearby Attractions
    Carolina Beach
    281 reviews
    1.10 km away
    15 Knots Kiteboarding School
    128 reviews
    .68 km away
    Oasis Casino at Embassy Suites San Juan
    118 reviews
    .04 km away
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    6 reviews
    1.45 km away
    Ask a question
    Questions & Answers
    Steven S
    24 September 2017|
    AnswerShow all 3 answers
    Response from Tom B | Reviewed this property |
    Given the current infrastructure issues in the aftermath of Irma and Maria I would consider canceling any upcoming trips to SAN Juan. Chances are there will still be widespread power outages across the entire island still... More
    1
    Vote
    nycmama1225
    25 August 2017|
    AnswerShow all 7 answers
    Response from alza007 | Reviewed this property |
    Take a taxi, Uber are prohibited at the airport. only can leaven not pick ups
    0
    Votes
    nycmama1225
    14 August 2017|
    AnswerShow all 4 answers
    Response from Tu B | Reviewed this property |
    We used an awesome tour guide. We asked him for referrals and activities. I would try him Carlos Rosa 787-949-7497 the embassy also had a little travel station inside there. I would ask the hotel next. Enjoy!
    1
    Vote
    Room Tips
    "Upper floors are much quieter and 7th floor is for Hilton Honors members."
    Read review
    "Higher Floors on the North Side give you a view of the Ocean."
    Read review
    "We didn't hear the highway, only the music in the lobby, so any room on any floor would be the same."
    Read review
    "We were on the 6th floor. It was quiet."
    Read review
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