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Embassy Suites by Hilton San Juan Hotel & Casino

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Embassy Suites by Hilton San Juan Hotel & Casino
Embassy Suites by Hilton San Juan Hotel & Casino
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2,381 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton San Juan Hotel & Casino
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Showing 2,212: English reviews
Coachella
Reviewed 13 July 2015

Extremely good value! Beautiful pool area. Conveniently located: -beach -shopping -restaurants (fast food and sit-down) -authentic food restaurants -grocery store -pharmacy We loved the Outback Steakhouse right in the lobby!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
1Thank Trina G
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear Trina G: Thank you for taking the time to review our hotel. We are very happy to hear that you had a wonderful time during your stay with us. We hope to see you soon! Sincerely, Aixa Berrios Manager

Reviewed 12 July 2015

As a family we try to enjoy every minute of our vacation. When we asked the person that manages the different activities and things to do in the island he was very courteous and provided us with the right information. We enjoyed the pool area and its amenities. The hotel location provides for a short walk to the beach so...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
1Thank 350kevinv
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear 350kevinv: Thank you for sharing your review with us. We are delighted to hear that you and your family enjoyed your stay so much and that you are satisfied with the service you received from our Team Members. We are very proud of them! We look forward to seeing you back again soon at the Embassy Suites San Juan!...

NYC, United States
Reviewed 12 July 2015

The vacation was fantastic, the room was clean and conformable. We enjoyed the hotel pool and sauna. The casino and live music was exciting. The free breakfast and hotel restaurant was great. The overall experience was outstanding. We plan on returning in the near future.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Ernan V
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Hello Ernan V: What a fantastic review, thanks for sharing! We are very proud of our hotel and Team Members and enjoy delighting our guests. We hope to welcome you back soon at the Embassy Suites San Juan. Sincerely, Aixa Berrios Manager

Atlanta, Georgia
Reviewed 11 July 2015

This is the 5th time I've stayed here. Centrally located for my work requirements. The area around the hotel is generally safe, with several restaurants, sports bars, and the beach within easy walking distance. I was pleasantly surprised this time by the refurbished rooms. They were still very comfortable. Note that since this is a busy hotel, the din from...

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Helpful?
1Thank Steve V
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear Steve V: Thank you so much for your wonderful review and for staying with us once again. We appreciate your support. It is great to hear that you enjoyed our redesigned suites. We look forward to seeing you back again soon! Sincerely, Aixa Berrios Manager

New York City, New York
Reviewed 8 July 2015 via mobile

We arrived early and were pleased to have our room ready. At first the room okay until the next morning when I saw a roach climbing up the shower wall.When I told the front desk what I had seen( and shown them the video,) the front desk called the Housekeeping Manager who responded by saying, "Why are you calling me...

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Helpful?
5Thank viajera531
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear viajera531: Thank you for your review. We appreciate your feedback and we’re very sorry for the problems that you experienced with your room and our service during your stay. Please contact us at the information below if you would like to discuss these issues in more detail. We hope you will consider staying with us again in the future....

St. Augustine, Florida
Reviewed 8 July 2015

My husband and I spent 5 nights over the Memorial Day weekend. We liked everything about the hotel. There was a special event being hosted at the hotel so it was a little crowded but it did not impact our stay. We had a minor incident at the pool but the Food and Beverage Manager handled it very well and...

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Helpful?
3Thank SandyToes72
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear SandyToes72: Thank you so much for taking the time to review our hotel. I am very happy to hear that you enjoyed your stay. I apologize for the inconvenience you had at the pool and with the parking charges. We look forward to seeing you back again soon! Sincerely, Aixa Berrios Manager

manati, Puerto Rico
Reviewed 8 July 2015

My family enjoy the ambient a good conditions of this Hotel !!! Good time, but We expected more activities and staffing interaction during the 4th of July weekend. This Hotel looks fine and clean, the plants need more attention and care !!!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Mario C
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Hello Mario C: Thank you so much for taking the time to review our hotel. Your feedback is very important to us. We look forward to seeing you back again soon! Sincerely, Aixa Berrios Manager

Largo, Florida
Reviewed 7 July 2015 via mobile

Stayed one night on a business visit. Check in was quick and simple. Room was HUGE and comfortable. Separate bedroom with wet bar and microwave in living room area. Bathroom was large and very nice. Hotel is noisy from atrium area. Did not really hear much in room though. Breakfast was good and fast. Did not have time for pool...

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Helpful?
2Thank Hoff621
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear Hoff621: Thank you for sharing with us your wonderful review. We appreciate your positive comments. We look forward to having you as our guest again soon at the Embassy Suites San Juan! Sincerely, Aixa Berrios Manager

Isabela, Puerto Rico
Reviewed 7 July 2015 via mobile

My wife and I have stayed twice at this hotel and it is very good. The last time we only stayed for one night and missed the breakfast buffet because we had to take a flight early on the morning. But the fist time we stayed we enjoyed the breakfast. The happy hour drinks were very good.

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Helpful?
1Thank AyrFer
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Hello AyrFer: Thank you for sharing your review and for staying with us once again. We hope to welcome you back soon! Sincerely, Aixa Berrios Manager

Glenview, Illinois
Reviewed 6 July 2015 via mobile

Hotel was a great stay that had a lot of features including complementary happy hour for hotel guests with snacks. The casino is awesome with mostly slot machines. The pool is gorgeous with a water fall and a lagoon style pattern great for the kids to cool off. The hotel also has access to the local beach and has chairs...

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Helpful?
1Thank SheenaL7
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear SheenaL7: Thank you for staying with us! We are delighted to hear that you enjoyed our daily complimentary manager's reception and our facilities. I already shared your comments with our Housekeeping Director, I apologize for the inconvenience. We look forward to seeing you back again soon! Sincerely, Aixa Berrios Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Spa
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Casino and Gambling
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
The Embassy Suites San Juan Hotel & Casino is conveniently located just a short walk to the beautiful Isla Verde Beach. The newly renovated hotel is also very close to the Luis Munoz Marin Intl. Airport. It is the only all-suite hotel in the San Juan metropolitan area. All our suites have a living room and a separate bedroom. Our guests enjoy a free made-to-order breakfast every morning and two hours of complimentary drinks every evening from 5:30 to 7:30pm. The Embassy Suites San Juan Hotel & Casino recreational facilities include a Casino, a lagoon style outdoor pool, kids playground, restaurants and a beach concession at Isla Verde Beach with beach towels, chairs and umbrellas for our guests. We offer over twelve thousand square feet of flexible meeting space including our La Vista Room which over-looks the free-form pool and waterfalls, ideal for social events. ... more   less 

Additional Information about Embassy Suites by Hilton San Juan Hotel & Casino

Address: 8000 Tartak St., Isla Verde, Carolina 00979, Puerto Rico
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: $190 - $509 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton San Juan Hotel & Casino 3.5*
Number of rooms: 299
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Travelocity and Hotels.com so you can book your Embassy Suites by Hilton San Juan Hotel & Casino reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites San Juan Hotel And Casino
Embassy Suites San Juan Hotel Isla Verde
Embassy Suite San Juan Puerto Rico
Embassy Suites Carolina
Carolina Embassy Suites
Embassy San Juan
Embassy Suites By Hilton San Juan Hotel & Casino Puerto Rico/Isla Verde
Hotel Style:
#3 Casino Hotel in Isla Verde
#3 Spa Hotel in Isla Verde
#5 On the Beach Hotel in Isla Verde
#6 Romantic Hotel in Isla Verde
#6 Business Hotel in Isla Verde
#7 Family Hotel in Isla Verde
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton San Juan Hotel & Casino staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton San Juan Hotel & Casino staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“think about uber from the airport heard it is cheaper than taxi's.”
 of 5 bubbles hazzie70, 29 Mar 2017 | Read review
“our room overlooked the pool and that was nice”
 of 5 bubbles AndersonFamily2020, 19 Mar 2017 | Read review
“maybe pool floor”
 of 5 bubbles w0rldtraveler757, 13 Mar 2017 | Read review
“recommend to get higher rooms due to the weekend bands in the casino”
 of 5 bubbles R5673WFdenised, 3 Mar 2017 | Read review
“most of the rooms are good. Higher the better”
 of 5 bubbles jwalantt2013, 25 Feb 2017 | Read review
5 of 5