We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Embassy Suites by Hilton San Juan Hotel & Casino

AMOMAUS$160*
View Deal
07/05/2017 08/05/2017
1 room 2 adults 0 children
US$185*
US$160*
Great Deal
US$169*
US$169*
Compare best prices from top travel sites
and 8 more sites!
Professional photos
Embassy Suites by Hilton San Juan Hotel & Casino
Embassy Suites by Hilton San Juan Hotel & Casino
Panoramas (13)
View Map
{"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

2,428 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Embassy Suites by Hilton San Juan Hotel & Casino
See the most recent reviews
Reviewed 12 December 2015 via mobile

Had previously stayed and was not impressed. Good to see rooms very nicely renovated and everything clean and new. Service has improved though there are still challenges when trying to get housekeeping attention. Good breakfast and happy hour. Would consider revisiting.

 Report
Helpful?
Thank Carlos C
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear Carlos C: Thank you for staying with us and for sharing your review, we appreciate your feedback. I will share your comments with our Team. Glad you enjoyed your experience. We hope to welcome you back soon! Sincerely, Aixa Berrios Manager

Vancouver, Washington
Reviewed 12 December 2015

Close to the beach. Free happy hour (5:30-7:30), Free made to order breakfast. Great rooms, friendly staff. Outback and two other places to eat. Casino on premises.Beautiful pool and hot tub. Convenient to the airport.

 Report
Helpful?
Thank Orygunal
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear Orygunal: Thank you for your review and for staying with us. We are very happy to hear that you enjoyed our renovated suites and our facilities. We look forward to seeing you back again soon! Sincerely, Aixa Berrios Manager

Atlanta, Georgia
Reviewed 12 December 2015

I have traveled to many hotels for business but this time was a vacation trip. We had the two bedroom suite, which was very clean. The staff from valet, front desk, restaurant, and bar were very friendly. The hotel is only 2 blocks from the beach and once you get there, there is someone that can setup beach chairs and...

Review collected in partnership with Embassy Suites Hotels
 Report
Helpful?
Thank Amber J
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear Amber J: Thank you for taking the time to share feedback on your recent stay with us in San Juan. We are very happy to hear that you had such a great time and that you found our Team Members to be friendly, they are the best! We look forward to seeing you back again soon at the Embassy...

Lexington, Kentucky
Reviewed 11 December 2015

NIce Hilton property that is literally across the street from the San Juan airport. The pics for this property are somewhat misleading as it is NOT waterfront. You are about a 2 block walk to the beach by the Intercontinental. With that being said though the property is in easy walking distance for anything that you would want to visit...

 Report
Helpful?
Thank Wildcat1897
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear Wildcat1897: Thank you for sharing your review with us, we appreciate your feedback. I am very happy to hear that you had good time during your stay. We hope to welcome you back soon! Sincerely, Aixa Berrios Manager

Vancouver
Reviewed 11 December 2015

I will start by saying I am a frequent business traveler and typically stay at 4-5 star hotels and really do prefer Embassy Suites when I stay for pleasure/vacations. This Embassy Suites location is good. It is just a few blocks (3 minute walk) to the main Isla Verde Avenue where you have tons of fast food choices (Taco Bell,...

 Report
Helpful?
2Thank travelgirljk
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear travelgirljk: Thank you for taking the time to share feedback on your recent stay with us in San Juan. Please accept our apology for the issues you encountered, I will share your comments with our Team. I can assure you that our main priority is for our guests to have an exceptional stay with us. Thank you again for...

Massachusetts, United States
Reviewed 11 December 2015

When planning a vacation you want to make sure everything is perfect throughout the whole stay. I HIGHLY recommend Embassy Suites. It's very clean, the hotel staff is nice and the breakfast is to die for. Whether you're staying there to sleep or enjoying a day at the hotel there is many things to do! It's never a dull moment...

Review collected in partnership with Embassy Suites Hotels
 Report
Helpful?
Thank Kelvin M
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear Kelvin M: Thank you for staying with us and for sharing your positive comments. We are delighted to hear that you enjoyed your stay. We are very proud of our Team Members and our hotel. We look forward to seeing you back again soon at the Embassy Suites San Juan! Sincerely, Aixa Berrios Manager

Emeryville, California
Reviewed 10 December 2015

Ok, so San Juan 's Embassy Suites was live and in living color. They have an Outback Restaurant on site and a casino. The bar around the casino had table seating if you desired to eat a meal or just hang out. They had a pretty good menu for bar food. It was NOT the Outback menu but just as...

 Report
Helpful?
Thank XENA1002
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear XENA1002: Thank you for sharing your review with us, we appreciate your feedback. I am very happy to hear that you had good time during your stay. We are always working very hard to enhance our guests’ experience. I will share your comments about your sunglasses with our Team. We hope to welcome you back soon! Sincerely, Aixa Berrios...

Reviewed 10 December 2015

We stayed at Embassy suits for 3 days and totally loved it! Highlights of the stay were: 1. Make to order omelets 2. Great pool with a separate pool for kids 3. Happy hour with FREE drinks!! I mean FREE It's very close to the beach and the airport. Staff is very friendly. All in all it was a great...

 Report
Helpful?
Thank Shreejan
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Hello Shreejan! We are delighted to hear that you had such a wonderful time during your stay with us. Thank you for your positive comments, it is great also to hear that our Team Members exceeded your expectations, we are very proud of our Team! We hope to welcome you back soon at the Embassy Suites San Juan. Sincerely, Aixa...

Turku, Finland
Reviewed 10 December 2015

The hotel is situated on a very handy distance from the airport if you are arriving late in the evening The rooms are clean and quite spacious, of course there is some wear and tear which usually goes with this climate but the general impression is very good. The breakfast was fine and the staff was kind and polite. 165$...

 Report
Helpful?
Thank Mikael S
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear Mikael S: Thank you for taking the time to review our hotel. Your feedback is very important to us. We are very happy to hear that you enjoyed our renovated suites and our convenient location. I will share your comments with our Team, they are the best! We look forward to seeing you again during your next stay! Sincerely,...

Caguas, Puerto Rico
Reviewed 9 December 2015

HILTON's POLICY ALLOWS STAFF TO STEAL HOTEL GUEST PERSONAL PROPERTY. My wife and I stayed here for over a month during a PCS move to Puerto Rico as we are both in the U.S. Coast Guard. Naturally we had most of our clothing and valuables in the room. One morning we returned to our room and discovered a tennis bracelet...

 Report
Helpful?
1Thank Rob C
embassysuitessanjuan, General Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review

Dear Rob C: Thank you for taking the time to post your feedback. We want you to know that the comments we receive from our guests are taken very seriously. Please accept our sincere apology. I was extremely disappointed to read from your review that you had some issues at our hotel. The well-being, safety and security of our guests...

946 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (601)
Viewed
Dining (42)
Viewed
Room/Suite (83)
Viewed
Pool/Beach Area (126)
Viewed
Hotel & Grounds (112)
Viewed
View from Room (17)
Viewed
Family/Play Areas (3)
Viewed
Bathroom (19)
Viewed
Other (199)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (244)
Viewed
Amenities (39)
Viewed
King Suite (29)
Viewed
Pool (20)
Viewed
Presidential Suite (49)
Viewed
Dining (29)
Viewed
The Hotel (32)
Viewed
Two-Bedroom Suite (46)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (101)
Viewed
Hotel & Grounds (20)
Viewed
Room/Suite (24)
Viewed
Pool/Beach Area (17)
Viewed
Dining (15)
Viewed
Business Centre/Function Rooms (8)
Viewed
View from Room (1)
Viewed
Bathroom (3)
Viewed
Other (13)
07/05/2017 08/05/2017
Hotels you might also like...
Also consider these accommodations in or near Isla Verde
0.7 km away
Hampton Inn & Suites San Juan
6.1 km away
Condado Vanderbilt Hotel
0.5 km away
San Juan Water & Beach Club Hotel
Show Prices
Show Prices
Show Prices
26.9 km away
Embassy Suites by Hilton Dorado del Mar Beach Resort
7.2 km away
Caribe Hilton San Juan
Caribe Hilton San Juan
#19 of 46 in San Juan
6,778 reviews
1.1 km away
The Ritz-Carlton, San Juan
The Ritz-Carlton, San Juan
#6 of 13 in Isla Verde
3,117 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Spa
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Casino and Gambling
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Embassy Suites San Juan Hotel & Casino is the only all-suite hotel in the San Juan Metropolitan area. The hotel is located steps from famed Isla Verde beach, or guests can relax at the hotel's free form lagoon style pool. Our guests enjoy great value with a free made-to-order breakfast and complimentary drinks at the evening reception. ... more   less 

Additional Information about Embassy Suites by Hilton San Juan Hotel & Casino

Address: 8000 Tartak St., Isla Verde, Carolina 00979, Puerto Rico
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: $197 - $459 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton San Juan Hotel & Casino 3.5*
Number of rooms: 299
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hilton Hotels Direct, Hotwire, Hotels.com, Travelocity, Booking.com, Cheap Tickets, Cancelon, getaroom.com, HotelQuickly and TripOnline SA so you can book your Embassy Suites by Hilton San Juan Hotel & Casino reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites San Juan Hotel And Casino
Embassy Suites San Juan Hotel Isla Verde
Embassy Suite San Juan Puerto Rico
Embassy Suites Carolina
Carolina Embassy Suites
Embassy San Juan
Embassy Suites By Hilton San Juan Hotel & Casino Puerto Rico/Isla Verde
Hotel Style:
#3 Spa Hotel in Isla Verde
#3 Casino Hotel in Isla Verde
#5 On the Beach Hotel in Isla Verde
#6 Romantic Hotel in Isla Verde
#6 Business Hotel in Isla Verde
#7 Family Hotel in Isla Verde
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton San Juan Hotel & Casino staff and other travellers.
97 questions
Ask a question
Jacksonville, Florida
msemprit Dorado Property representative
Helpful answer
1
Vote
Not as helpful

Yes that is correct. At the Isla Verde Beach there are several areas that rent one or the other.

9 months ago
Kiln, Mississippi
spaceylee1 East Bridgewater, Massachusetts Reviewed this property
Helpful answer
2
Votes
Not as helpful

the cruise ships are on the other end of the island than embassy suites yes there are cars from airport to hotel about 14 dollars

over a year ago
Sabrena I Reviewed this property
Helpful answer
2
Votes
Not as helpful

No the beach is in walking distance you can rent umbrellas and chairs you have to have your own towels Sabrena Irvin Orlando Fl.

2 months ago
Judy S Youngstown Reviewed this property
Helpful answer
2
Votes
Not as helpful

Yes, You do have a fridge in the room. The hotel does have a Happy Hour with free drinks and snacks from 5:30 - 7:30 as well.

8 days ago
Rock Hill, SC
Wanda M New York City, New York Reviewed this property
Helpful answer
1
Vote
Not as helpful

The beach is about two blocks down from the hotel. The hotel provides the guests with beach chairs and beach umbrellas. Really awesome treat. The staff at the beach area sets up the umbrella and chairs... Free of charge! Excellent service!

9 months ago

See all questions (97)

Questions? Get answers from Embassy Suites by Hilton San Juan Hotel & Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not patronize this hotel, do not prepay.”
dmzac, 22 Apr 2017 | Read review
“Look at a different hotel.”
VAMembergs, 21 Apr 2017 | Read review
“rooms facing south overlook the pool. You can see planes approaching airport and see mountains in distance.”
CityMomMKE, 13 Apr 2017 | Read review
“We love the view to the swimming pool.”
joseq141, 7 Apr 2017 | Read review
“think about uber from the airport heard it is cheaper than taxi's.”
hazzie70, 29 Mar 2017 | Read review
5 of 5
AMOMA
US$160* /night
View Deal
Expedia.comUS$169
EmbassySuites.comUS$169
TripAdvisorUS$169
View all 12 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates