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    Embassy Suites by Hilton San Juan Hotel & Casino

    8000 Tartak St., Isla Verde, Carolina 00979, Puerto Rico
    +1 855-605-0319
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    2018-02-01 2018-02-02
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    Traveller (629)
    Room & Suite (247)
    Pool & Beach (165)
    Overview
    • Excellent42%
    • Very good34%
    • Average15%
    • Poor6%
    • Terrible3%
    Travellers talk about
    “happy hour” (246 reviews)
    Free Wifi
    Breakfast included
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Self-Serve Laundry
    Casino
    3.5 Star Hotel
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    Rooms
    Feb 1Feb 2
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    1 room, 2 adults, 0 children
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    Write a ReviewReviews (2,601)
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    861 - 865 of 2,400 reviews

    Reviewed 27 August 2015

    The size of the room was ok, location is great there is a chili's restaurant around the corner and a Denny's a few blocks away from the hotel. There is a children's museum about 15 minutes drive. There is complimentary drinks for about 2 hrs...More

    1  Thank Cindy F
    Response from embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & CasinoResponded 3 September 2015

    Dear Cindy F: Thank you for taking the time to review our hotel. Glad you enjoyed your experience. We hope to welcome you back to the Embassy Suites during your next trip to San Juan! Sincerely, Aixa Berrios Manager

    Reviewed 27 August 2015

    This is not my first experience at this particular emabassy suites. Hotel is in a great location around shopping and a short taxi ride to Old San Juan. My only complaint is hotel does not have shuttle bus other than that hotel is beautiful.

    Review collected in partnership with Embassy Suites Hotels
    Thank MikeOliver411
    Response from embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & CasinoResponded 3 September 2015

    Hello MikeOliver411: Thank you for your review, we appreciate your kind words. It is great to hear that you enjoyed your stay. We hope to welcome you back soon! Sincerely, Aixa Berrios Manager

    Reviewed 24 August 2015

    Better not be more than 2 people or you will practically be begging for extra towels..etc. Family of 5 here and had to go to Front Desk EVERY DAY. Family of 5 was given 2 towels and 1 washcloth!! Seriously. Breakfast was great the 1st...More

    5  Thank jessnlou
    Response from embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & CasinoResponded 26 August 2015

    Dear jessnlou: First of all, thank you for your feedback of your stay with us. I apologize that we did not meet your expectations. I can assure you that our main priority is for our guest to have an exceptional stay with us. We try...More

    Reviewed 23 August 2015

    Service is very poor, expecially check in. If that is your first experience with a hotel, then the check in and the hotel staff should be great. Not this hotel. Melvin, at the front desk was not nice, and he did not offer us anything....More

    Review collected in partnership with Embassy Suites Hotels
    4  Thank Denise P
    Response from embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & CasinoResponded 24 August 2015

    Dear Denise P: Thank you for your feedback of your stay with us. Guest satisfaction is our top priority and we try very hard to make sure all of our guests have a rewarding stay. I sincerely apologize if we were not able to deliver...More

    Reviewed 23 August 2015

    I truly enjoy myself everytime I have gone to the hotel. It is clean and the staff is wonderful. The food is good and it is an enjoyable experience. The pool is clean and the hot tub is relaxing. My family truly had a wonderful...More

    Review collected in partnership with Embassy Suites Hotels
    Thank Jo Anne H
    Response from embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & CasinoResponded 24 August 2015

    Dear Jo Anne H: Thank you for sharing your comments with us. We are delighted to hear that you and your family had such a wonderful time during your stay and that you are satisfied with the service you received from our Team Members. We...More

    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Breakfast included
    • Spa
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Meeting Rooms
    • Breakfast included
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Self-Serve Laundry
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Microwave
    • Refrigerator in room
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Casino and Gambling
    • Bar/Lounge
    • Spa
    • Outdoor pool
    Details
    • Price range
    • US$227 - US$388 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #4 Spa Hotel in Isla Verde
    • #6 Business Hotel in Isla Verde
    • #6 On the Beach Hotel in Isla Verde
    • #6 Romantic Hotel in Isla Verde
    • #7 Family Hotel in Isla Verde
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 299
    • Reservation Options
    • TripAdvisor is proud to partner with Hotwire, Expedia, Hotels.com, Orbitz, Cheap Tickets, Travelocity, TripOnline SA, HotelQuickly, Cancelon and getaroom.com so you can book your Embassy Suites by Hilton San Juan Hotel & Casino reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Caribbean >
    • Puerto Rico >
    • Carolina >
    • Isla Verde
    • Also Known As
    • Embassy Suites San Juan Hotel Isla Verde ,
    • Embassy Suites San Juan Hotel And Casino ,
    • Embassy Suite San Juan Puerto Rico ,
    • Embassy Suites Carolina ,
    • Carolina Embassy Suites ,
    • Embassy San Juan ,
    • Embassy Suites By Hilton San Juan Hotel & Casino Puerto Rico/Isla Verde
    Add Photo Photos
    Traveller (629)
    Room & Suite (247)
    Pool & Beach (165)
    Dining (86)
    Hotel & Grounds (398)
    Bathroom (22)
    Business Centre & Event Rooms (8)
    Family and Play Areas (3)
    Nearby
    Sponsored by:
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    Ask a question
    Questions & Answers
    Steven S
    24 September 2017|
    AnswerShow all 3 answers
    Response from Tom B | Reviewed this property |
    Given the current infrastructure issues in the aftermath of Irma and Maria I would consider canceling any upcoming trips to SAN Juan. Chances are there will still be widespread power outages across the entire island still... More
    1
    Vote
    nycmama1225
    25 August 2017|
    AnswerShow all 7 answers
    Response from alza007 | Reviewed this property |
    Take a taxi, Uber are prohibited at the airport. only can leaven not pick ups
    0
    Votes
    nycmama1225
    14 August 2017|
    AnswerShow all 4 answers
    Response from Tu B | Reviewed this property |
    We used an awesome tour guide. We asked him for referrals and activities. I would try him Carlos Rosa 787-949-7497 the embassy also had a little travel station inside there. I would ask the hotel next. Enjoy!
    1
    Vote
    Room Tips
    "Upper floors are much quieter and 7th floor is for Hilton Honors members."
    Read review
    "Higher Floors on the North Side give you a view of the Ocean."
    Read review
    "We didn't hear the highway, only the music in the lobby, so any room on any floor would be the same."
    Read review
    "We were on the 6th floor. It was quiet."
    Read review
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