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El San Juan Resort & Casino, A Hilton Hotel

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El San Juan Resort & Casino, A Hilton Hotel
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2,931 Reviews from our TripAdvisor Community

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Showing 2,822: English reviews
New York City, New York
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 weeks ago via mobile

This hotel is great for couples or families with kids. Pool area is clean and the service was great. The hotel is right in the beach and that's a plus for us. Food is pricey but you can find local restaurants right on the beach that are cheaper and great food. We would definitely go back.

Helpful?
Thank Coco329
Level Contributor
3 reviews
Reviewed 4 weeks ago

Great place to stay with great restaurants on premises. Luxury beaches and wonderful scenery. Food was great at all restaurants and bars on premises. Front desk staff and all staff in hotel and casino on premises was exceptional.

Helpful?
Thank Leo W
1 review
Reviewed 4 weeks ago via mobile

The place to be if your wanting beach ,pool ,nightlife,gambling,fresh rolled cigars,..... we had alot of fun at the club on the premises also the live band in the lobby every night was a great touch , this is a great getaway for the grown and sexy !

Helpful?
Thank R U
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 27 October 2016 via mobile

Listen. I dont know what people who are writing bad reviews about this hotel are talking about but these things are simply not true. I have been going to el san juan for years and each time the employees get better and better. In fact, as gorgeous as this hotel is, the only thing more beautiful are the employees. From... More 

Helpful?
Thank Gerardo D
Columbus, Ohio
Level Contributor
129 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 294 helpful votes
Reviewed 21 October 2016

We came and stayed prior to a cruise and we were aware that the hotel was being renovated AND that the day we checked out was the actual day they were going to close down until the end of the year. So, I wasn't going with high expectations even though we ran into someone else that had just stayed there... More 

Helpful?
Thank mitsugirly
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 October 2016 via mobile

went on my honeymoon. room was ok. casino was great. lots of food choices. great location. check out cock fights across the street. I know they are redoing the hotel so I'm sure it will become 5 stars. the only weird thing is the weird dress code. and the bartenders at pool bar were mostly rude.

Helpful?
1 Thank Lisa T
Level Contributor
10 reviews
4 hotel reviews
Reviewed 4 October 2016

We stayed there for one week in december 2015.I was amazed how beautiful and classy lobby they have.They were making really nice music shows almost every night,especially on weekends!Pool area was amazing !Water in the pool was always warm and clean!Only complains i would put on the room by itself...old furniture and lots of moist inside!Worst was the carpet in... More 

Helpful?
Thank Vesna Z
Management response:

Vesna Z. Thank you for pointing out the positive features of the hotel. We are excited to let everyone know that in 2017 you and everyone will be able to experience a newly renovated property!!! So we do hope you return and share with the world your view of this magnificent property! El San Juan Management Team! More 

Chicago, Illinois
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 19 September 2016

Hilton diamond member. Originally booked the El San Juan Hotel and Casino back in December 2015 as a gift for my parents. Called up the customer service number -- no issues. 100,000 points were deducted; booked them a high-floor room with a balcony; got my questions answered – no problems. Fast forward to May 2016, and as I casually go... More 

Helpful?
Thank Gabe C
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 15 September 2016 via mobile

By far and away, my worst experience ever in any hotel. What a s**t hole! I spent over two hours cleaning my own room, it was simply filthy, and I still have the pictures to prove it. If anyone is interested in knowing how the back the mattress of this hotel look like, send me an email. The service was... More 

Helpful?
1 Thank Jose V
Level Contributor
8 reviews
Reviewed 15 September 2016 via mobile

Before booking this hotel, I read so many negative reviews on it. It took me awhile to make up my mind but I booked with them anyway because of their beach/water sport access. I am so happy I went with this hotel ! It has everything! Now that's a real vacation spot! Me and my boyfriend never had to leave... More 

Helpful?
Thank LinaTravelz

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Casino and Gambling
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Business Centre with Internet Access
  • Babysitting
Official Description (provided by the hotel)
Oceanfront hotel surrounded by 15 acres of landscaped grounds in fashionable Isla Verde district - 15 minutes from Old San Juan. El San Juan Resort & Casino, A Hilton Hotel presents a perfect blend of tropical splendor, Old World elegance and vibrant culture. Redesigned guest rooms are bright and inviting - ideal for a retreat. Lounge at the beach or on the expansive Encanto Pool Complex featuring flowering gardens, and spacious sundeck, Olympic-sized pool, Fantasy swimming pool with swim-up bar, waterfall and whirlpools, private cabanas for rental or relax and rejuvenate at the Edourad de Paris Day Spa. Enjoy a vibrant and varied nightlife, choosing from nine on-site award winning restaurants, a world-class casino, plus 15 lounges, bars and nightclubs. One life to live? Live it up at El San Juan! ... more   less 

Additional Information about El San Juan Resort & Casino, A Hilton Hotel

Address: 6063 Isla Verde Avenue, Isla Verde, Carolina 00979-5706, Puerto Rico
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: $426 - $564 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — El San Juan Resort & Casino, A Hilton Hotel 4*
Number of rooms: 386
Reservation Options:
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Also Known As:
El San Juan Hotel Isla Verde
El San Juan Resort And Casino
El San Juan Hotel Casino
The Waldorf Astoria Collection Carolina
El San Juan Hotel Puerto Rico
El San Juan Resort & Casino, A Hilton Hotel Puerto Rico/Isla Verde
Hotel Style:
#4 Luxury Hotel in Isla Verde
#4 Casino Hotel in Isla Verde
#4 Spa Hotel in Isla Verde
#7 On the Beach Hotel in Isla Verde
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Questions & Answers

Here's what travellers have asked, with answers from El San Juan Resort & Casino, A Hilton Hotel staff and other travellers.
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Questions? Get answers from El San Juan Resort & Casino, A Hilton Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Above all amediaties, very secure and 5 star rating.”
 of 5 bubbles leow203, 2 Nov 2016 | Read review
“I just always suggest asking for upgrades at check-in. What's the worst people can say no”
 of 5 bubbles mariehotel, 12 Aug 2016 | Read review
“ask for one of the newly remodeled ones or the bungalows. The ones pictured on their website are the remodeled ones.”
 of 5 bubbles AaronC1977, 26 Jul 2016 | Read review
“Just don't choose a room near the nightclub.”
 of 5 bubbles LilaDiana, 14 Jul 2016 | Read review
“Right now most of the better rooms are under construction but its their low season.”
 of 5 bubbles SusanCFeldman, 13 Jul 2016 | Read review
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