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El San Juan Resort & Casino, A Hilton Hotel

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El San Juan Resort & Casino, A Hilton Hotel
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2,931 Reviews from our TripAdvisor Community

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There are newer reviews for El San Juan Resort & Casino, A Hilton Hotel
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Showing 2,822: English reviews
Los Angeles, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 August 2015

The hotel is a bit dated but it does have an awesome night life from Thurs-Satuday with live salsa bands and DJ. The lobby is for the older adults and there is a night club free for hotel guests that is for the younger crowd. I got some muddy water one day due to bad plumbing but was taken care... More 

Helpful?
Thank Linda F
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 August 2015 via mobile

Nice lobby with the bar in the middle. Nice night life. Good service. Nice pool area and relaxing area. The rooms are not great but good for the price. Very good location in Isla Verde, very close to Old San Juan, shopping malls and turistic areas.

Helpful?
Thank Edwin R
United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 August 2015

My overall stay was not bad, I guess because I was attending meetings and exploring the area. However, when I was checking-in the room was not ready then I was asked for a credit card. I along with my co-workers stated that we were on a cooperate account and didn't need to give a credit card. They would not use... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
2 Thank Wendy H
El Paso, Texas
2 reviews
Reviewed 4 August 2015 via mobile

Initially our room was very poorly cleaned...my wife and I purchased Clorox wipes and Lysol in order to clean it ourselves. The restroom especially needed better cleaning. We split this vacation between this hotel and the Caribe Hilton. The Caribe was more kid friendly and had great access to Old San Juan. The beach at Caribe is a secured inlet... More 

Helpful?
Thank FamilyAdvn
orange, ct
Level Contributor
114 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 2 August 2015

haven't been to PR in years for a variety of reasons, so when the opportunity arose to go for a few days, we jumped at it. we arrived at the hotel earlier than check in time ,and the desk staff did what they could to accommodate us. we had reserved a 2 room suite, and the living room was 'ready',... More 

Helpful?
1 Thank travellinman36
JeffLesker, Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

hello Travellinman36, And thank you for posting your review which is fair enough in our view. We really do take guest feedback to heart and use it to improve and as you point out, indeed our resort is in need of updating in many areas and you are correct, that we do intend to begin the process following the upcoming... More 

east moriches
Level Contributor
161 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 2 August 2015 via mobile

Loved this hotel. You have access to the beach and pools minutes from your room. They have an awesome staff. The whole staff was wonderful, attentive, helpful, polite....the best. There are multiple pools & hot tubs. They have beach and attendants and waitress staff and pool and beach. Rooms were big and beds were really comfortable. 2 complaints (however don't... More 

Helpful?
Thank canewbee
JeffLesker, Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

hello Canewbee, And Thank You for our great review of our resort in which you specifically point out the convenience of our beautiful beach and the great service that you received there as well as our swimming pools. We find that service, in particular in these high guest- touch outdoor areas, can truly be the difference between good and GREAT... More 

Atlantic City, New Jersey
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 August 2015

Trip overall was great. The parking is a big downside. Parking is very tight and and they charge their hotel guest to park per day. The beach is behind the pool which is very convenient. The helpers on the beach are the most under rated part of the staff. They were most willing to accommodate and help out. People should... More 

Helpful?
1 Thank K P
JeffLesker, General Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

hello KP, and thanks for the really good review in which you refer to our resort as a " Beautiful Place". We don't mind being called pricey or expensive as long as people overwhelmingly agree, that we are "worth the price". Thank you as well for mentioning the great service that you received on our beach as we truly believe... More 

Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 July 2015 via mobile

Our room was nice, recently renovated. The lobby looks old but they have a lot of restaurants, live music on weekends,casino and shops. Beach front property, large pool. The breakfast was good. There are numerous restaurants and bars within walking distance. I will definitely like to stay in this hotel again.

Helpful?
Thank Shell0915
JeffLesker, General Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

Thanks for your five-star review of our property, We are really glad that you enjoyed virtually all aspects of our resort and you had a great time while staying with us. Please visit us again in the future as we truly value both your opinions and repeat patronage. Regards and thanks again, Sincerely Jl More 

New York
Level Contributor
78 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 30 July 2015

There were six of us (3 couples) and they were able to accommodate 3 adjoining rooms. We had a ball... every aspect of the trip was great, from the two pools to the beach to the service both in room and throughout the hotel. The lobby area is alive at night with live music and an active bar. The casino... More 

Helpful?
Thank ranunculas
JeffLesker, Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

hello Ranuncalas, ........... And thanks for the fabulous review although I do regret the slight lack of excellence due to the crayon residue on the wallpaper in one of our bathrooms. As you point out, I'm sure we did our best to clean it as we truly believe that high standards of cleanliness and superior service do in fact, make... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 July 2015 via mobile

I will return to el san juan hotel and casino definitely again next year, The customer service was perfect, Angelo the door man helps me out with any questions I have and directs me to the best places in Puerto Rico to visit and eat. Also Frances at the front desk was provided me with great customer service and she... More 

Helpful?
1 Thank ChArLuTeZ N
JeffLesker, General Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

Hi Denise , ....... And thanks for posting your trip advisor review. We really do focus on customer feedback and we do everything possible to use that feedback as a means to improve. Thanks for your really good comments on our convenient location with " tons" of dining options nearby and thanks as well for recognizing our unique lobby environment... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Casino and Gambling
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Business Centre with Internet Access
  • Babysitting
Official Description (provided by the hotel)
Oceanfront hotel surrounded by 15 acres of landscaped grounds in fashionable Isla Verde district - 15 minutes from Old San Juan. El San Juan Resort & Casino, A Hilton Hotel presents a perfect blend of tropical splendor, Old World elegance and vibrant culture. Redesigned guest rooms are bright and inviting - ideal for a retreat. Lounge at the beach or on the expansive Encanto Pool Complex featuring flowering gardens, and spacious sundeck, Olympic-sized pool, Fantasy swimming pool with swim-up bar, waterfall and whirlpools, private cabanas for rental or relax and rejuvenate at the Edourad de Paris Day Spa. Enjoy a vibrant and varied nightlife, choosing from nine on-site award winning restaurants, a world-class casino, plus 15 lounges, bars and nightclubs. One life to live? Live it up at El San Juan! ... more   less 

Additional Information about El San Juan Resort & Casino, A Hilton Hotel

Address: 6063 Isla Verde Avenue, Isla Verde, Carolina 00979-5706, Puerto Rico
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: $427 - $565 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — El San Juan Resort & Casino, A Hilton Hotel 4*
Number of rooms: 386
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Travelocity, Expedia, Hotels.com and Orbitz so you can book your El San Juan Resort & Casino, A Hilton Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
El San Juan Hotel Isla Verde
El San Juan Resort And Casino
El San Juan Hotel Casino
The Waldorf Astoria Collection Carolina
El San Juan Hotel Puerto Rico
El San Juan Resort & Casino, A Hilton Hotel Puerto Rico/Isla Verde
Hotel Style:
#4 Luxury Hotel in Isla Verde
#4 Spa Hotel in Isla Verde
#4 Casino Hotel in Isla Verde
#7 On the Beach Hotel in Isla Verde
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Questions & Answers

Here's what travellers have asked, with answers from El San Juan Resort & Casino, A Hilton Hotel staff and other travellers.
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Questions? Get answers from El San Juan Resort & Casino, A Hilton Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Above all amediaties, very secure and 5 star rating.”
 of 5 bubbles leow203, 2 Nov 2016 | Read review
“I just always suggest asking for upgrades at check-in. What's the worst people can say no”
 of 5 bubbles mariehotel, 12 Aug 2016 | Read review
“ask for one of the newly remodeled ones or the bungalows. The ones pictured on their website are the remodeled ones.”
 of 5 bubbles AaronC1977, 26 Jul 2016 | Read review
“Just don't choose a room near the nightclub.”
 of 5 bubbles LilaDiana, 14 Jul 2016 | Read review
“Right now most of the better rooms are under construction but its their low season.”
 of 5 bubbles SusanCFeldman, 13 Jul 2016 | Read review
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