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El San Juan Resort & Casino, A Hilton Hotel

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El San Juan Resort & Casino, A Hilton Hotel
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2,931 Reviews from our TripAdvisor Community

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There are newer reviews for El San Juan Resort & Casino, A Hilton Hotel
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Showing 2,822: English reviews
Reviewed 11 July 2015

Very nice hotel and very pleasant staff and helpful. Relaxing and elegant and accommodates families and couples alike. Pleased with the lobby which was extremely elegant with enough seating for guests.

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Thank sarelij
Washington, United States
Reviewed 11 July 2015

The hotel, staff, exterior grounds, bar, shopping on grounds, pool, beach entrance, security, it was an amazing Hollywood experience. It is definitely worth each and every $ spent. Walking into the lobby, you are transformed into a superstar experience. Walking onto the grounds, it feels like you are at a Hollywood pool like those in the movies. Words can not...

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Thank Gloria C
Reviewed 10 July 2015 via mobile

The best place to come for Latin dancing. In the lobby and no cost!! Great people and live bands/dj!! The dance floor is crowded but people here from expert to novice. All ages are here dancing and having a good time.

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Thank Kyle S
Reviewed 9 July 2015 via mobile

Believe the terrible reviews this is a very old and dingy hotel with a dirty cigars butt littered beach. 20 year old dingy carpet on the hallways. Rooms with main doors so warped they are difficult to close. Room furnishings worn out / paint peeling filthy moldy bathroom vents YUCK! We stayed in a tower room (not the ESJ condo...

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1Thank AwasAwas
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

Thank you for your review and for taking your time to share your comments. We are constantly looking for ways to improve our services and areas of opportunity. Please contact me at your earliest convenience, I would be most appreciative in any further detail so we can address immediately. Our ultimate goal is for you to be satisfied and certainly...

New York City, New York
Reviewed 9 July 2015

I was lucky enough to be included in my sister in-law’s wedding, and we jetted off to Puerto Rico with the rest of her bridesmaids for the bachelorette party. El San Juan was the perfect location, since we were able to relax and also party. See pictures and read more about our trip on my blog CandidlyKelly.com

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Thank KellySabrina
Lady Lake, Florida
Reviewed 9 July 2015

Room was clean and they have attempted to modernize it a little. However bathroom was old, towels were thin and dingy. They only put out 2 towels so we had to ask for additional towels and hangers. Carpet in hallway dingy. Elevators are very dark making it difficult to see the panel with floor numbers. The cushion/mats on the lounge...

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2Thank josephine m
Fort Pierce, Florida
Reviewed 9 July 2015

went in September, short flight from mainland, people speak English, use American currency, long, clean beaches. Hotel is very lavish & ornate, bars in lobby (3) are silver-blue-& gold ( bad company), small casino, very lively @ night, especially Friday-Saturday nights, walk the boulevard to many other bars, food, entertainment

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Thank jim r
Seattle, Washington
Reviewed 9 July 2015

Our stay was absolutely wonderful from start to finish. We had originally booked another hotel in Isla Verde and were very disappointed with the accommodations. I promptly switched to El San Juan Resort & Casino and was pleased from the moment I walked in the door. The staff was so very friendly and courteous. They were able to accommodate our...

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1Thank cmgrayh
Oak Creek, Wisconsin
Reviewed 8 July 2015

I read the negative reviews and just have to wonder if maybe the Tower rooms are a totally different experience than the Garden Lanai rooms? We stayed in the Garden Lanai rooms (teenage sons in one and my husband and I in another) - 2nd floor and absolutely loved this place. The beach is terrific - prettier, calmer, and much...

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2Thank VanderPotts
Florida
Reviewed 8 July 2015

We stayed for your wedding night, since our wedding was celebrated in one of the restaurants! This hotel is great for party-goers. It has a famous club ("Brava"), has several bars and great restaurants. In the lobby you can always see people dancing salsa, they usually have live music there. The pools and beach are great. The rooms are big,...

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Helpful?
Thank shumonkey
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

Thank you for visiting and taking the time to share your feedback. Direct feedback assists the team with providing the customer service and product that will meet your desired expectations. I will share your review with our management team and look forward to your return. We look forward to your next visit. Susan.wilkerson@hilton.com

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Casino and Gambling
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Business Centre with Internet Access
  • Babysitting
Official Description (provided by the hotel)
Oceanfront hotel surrounded by 15 acres of landscaped grounds in fashionable Isla Verde district - 15 minutes from Old San Juan. El San Juan Resort & Casino, A Hilton Hotel presents a perfect blend of tropical splendor, Old World elegance and vibrant culture. Redesigned guest rooms are bright and inviting - ideal for a retreat. Lounge at the beach or on the expansive Encanto Pool Complex featuring flowering gardens, and spacious sundeck, Olympic-sized pool, Fantasy swimming pool with swim-up bar, waterfall and whirlpools, private cabanas for rental or relax and rejuvenate at the Edourad de Paris Day Spa. Enjoy a vibrant and varied nightlife, choosing from nine on-site award winning restaurants, a world-class casino, plus 15 lounges, bars and nightclubs. One life to live? Live it up at El San Juan! ... more   less 

Additional Information about El San Juan Resort & Casino, A Hilton Hotel

Address: 6063 Isla Verde Avenue, Isla Verde, Carolina 00979-5706, Puerto Rico
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: $418 - $564 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — El San Juan Resort & Casino, A Hilton Hotel 4*
Number of rooms: 386
Reservation Options:
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Also Known As:
El San Juan Hotel Isla Verde
El San Juan Resort And Casino
El San Juan Hotel Casino
The Waldorf Astoria Collection Carolina
El San Juan Hotel Puerto Rico
El San Juan Resort & Casino, A Hilton Hotel Puerto Rico/Isla Verde
Hotel Style:
#4 Luxury Hotel in Isla Verde
#4 Casino Hotel in Isla Verde
#4 Spa Hotel in Isla Verde
#7 On the Beach Hotel in Isla Verde
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Questions & Answers

Here's what travellers have asked, with answers from El San Juan Resort & Casino, A Hilton Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Above all amediaties, very secure and 5 star rating.”
 of 5 bubbles leow203, 2 Nov 2016 | Read review
“I just always suggest asking for upgrades at check-in. What's the worst people can say no”
 of 5 bubbles mariehotel, 12 Aug 2016 | Read review
“ask for one of the newly remodeled ones or the bungalows. The ones pictured on their website are the remodeled ones.”
 of 5 bubbles AaronC1977, 26 Jul 2016 | Read review
“Just don't choose a room near the nightclub.”
 of 5 bubbles LilaDiana, 14 Jul 2016 | Read review
“Right now most of the better rooms are under construction but its their low season.”
 of 5 bubbles SusanCFeldman, 13 Jul 2016 | Read review
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