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El San Juan Hotel, Curio Collection by Hilton

0.6 km from Isla Verde centre
  • Free Wifi
  • Pool
  • Beachfront
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6063 Isla Verde Avenue, Isla Verde, Carolina 00979-5706, Puerto Rico
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2,960 Reviews from our TripAdvisor Community

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There are newer reviews for El San Juan Hotel, Curio Collection by Hilton
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Showing 2,851: English reviews
Virginia
Reviewed 7 June 2015

***There are 3 different areas that they can book you when you book with this hotel. I ended up in the tower. It was disappointing to say the least. The other location was my first room it was just as bad as the tower. They have a newer building two stories that are really nice from what I could see....

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4Thank TALPRN
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

We are sorry that you had a disappointing experience during your stay with us. At Hilton, we always aim to ensure every guest feels cared for, valued and respected. Your feedback will help us deliver this brand promise. Guest satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay....

Staten Island, New York
Reviewed 7 June 2015

This trip to Puerto Rico was extremely relaxing, pretty, and welcoming. The big pool in the back by the beach was very clean and enjoyable. The beach is just a short walk from the pool-very convenient. The swim up bar is available at this pool too. The frozen mojitos are amazing. We stayed on the 7th floor of the main...

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Thank CaitJonMadd
Reviewed 5 June 2015 via mobile

This is my 2nd time stating here. I love this hotel. It has 2 pools, a beautiful lobby with 3 bars. They also have a Starbucks for those of is that love their coffee. This is the hotel to be at. Beautiful people all over the hotel and friendly staff members. The lobby is really busy with people having a...

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Thank Luis T
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

Thank you for you review, and we appreciate you being our loyal guest! I look forward to personally welcoming you back next year! Susan.wilkerson@hilton.com

carolina, Puerto Rico
Reviewed 5 June 2015

Looks like the management is not aware of the attitude of some staff in the Hotel. They should take a course of anger management. Is not a good feeling to be welcome by someone with an anger attitude.

Review collected in partnership with Hilton Hotels & Resorts
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2Thank Nelson J
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

I appreciate your review of your recent experience at our hotel. I'm very sorry you had a disappointing experience with us, and I addressed these issues with our staff. Exceptional guest service is the foundation of our brand promise. Your feedback helps us improve. Thank you once again for your comments. Thank you, Susan.wilkerson

Reviewed 4 June 2015 via mobile

The resort had awesome excursion desk and there was always something to do on the resort. The resort was really relaxing and there is a great poolside bar and the beach was super nice. There are nice places to swim and there is a lot of family places. The rooms were comfortable, had a great view of the beach and...

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Thank Chris A
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

Thank you for your review and we are happy to hear you all had a 'fun time' and were able to enjoy the amazing amenities the El San Juan has to offer... I look forward to the opportunity to welcome you back very soon! Susan.wilkerson@hilton.com

Rhode Island
Reviewed 4 June 2015

I am going to be very kind with this review. Mostly. My wife and I stayed here for 5 nights, we are in our 50's and have stayed at a lot of great beach places in our lives. This, unfortunately is not one one of them. We got to the hotel at 1:00 PM and were stunned at how beautiful...

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8Thank brumor42
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

Thank you for writing a review about your recent stay at our hotel. I apologize that your room was not ready at the specified time and regret the inconvenience. We are also very sorry you were unhappy with our guestrooms. We appreciate your feedback, and will keep your comments in mind while we work to improve our guest experience. Additionally,...

Litchfield Park, Arizona
Reviewed 3 June 2015

My wife and I stayed at this hotel for one night at the end of our trip to PR. The location is very convenient to the airport. The hotel is huge and you can tell that at one point it was very nice. However it doesn't appear that it is very well maintained. The room we had was dirty. There...

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1Thank Damon C
Boston, MA
Reviewed 3 June 2015

Booked for my 40th bday through JetBlue getaways. 11 of us flew direct flight from Boston. We upgraded to stay in a garden Lanai room, #156. First floor, with a large patio and two queen beds, Rooms is huge. Others stayed in the Tower and they liked it, but no balcony. Hotel was great, pool near the ocean is fun...

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Thank Sab53075
Weatherford
Reviewed 3 June 2015

wouldn't stay at this hotel again. rooms not cleaned thoroughly. drinks were a rip off. they charge high dollar and just put a splash of liquor on top. not even a shot. rooms are very noisy. we stayed at the intercontinental next door before and it was great!!!

Review collected in partnership with Hilton Hotels & Resorts
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Thank Julie J
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

Thank you for your feedback. We are glad you chose our hotel during your recent stay in the area and we apologize for the housekeeping problems you encountered. We appreciate you bringing this to our attention and know our guests deserve better. We will make every effort to ensure our rooms meet the highest housekeeping standards. Additionally, our food and...

Reviewed 1 June 2015

I am a Diamond member and spent 5 nights at this hotel. I can summarize my stay with this: Worst Hilton Resort I have ever stayed at. The rooms are deplorable! The check in staff are terrible. Do not even think you will have priority handling because you are a Hilton Honors member, because you WILL NOT! I wanted to...

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4Thank carey c
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

Thank you for your review. We greatly appreciate your feedback and we’re very sorry for negative experience at our hotel. If you would like to discuss these issues in more detail, please contact us at the information below. We look forward to hearing back from you soon. Thank you, susan.wilkerson@hilton.com

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Casino and Gambling
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Business Centre with Internet Access
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Oceanfront hotel surrounded by 15 acres of landscaped grounds in fashionable Isla Verde district - 15 minutes from Old San Juan. El San Juan Hotel presents a perfect blend of tropical splendor, Old World elegance and vibrant culture. Redesigned guest rooms are bright and inviting - ideal for a retreat. Lounge at the beach or on the expansive Encanto Pool Complex featuring flowering gardens, and spacious sundeck, Olympic-sized pool, Fantasy swimming pool with swim-up bar, waterfall and whirlpools, private cabanas for rental or relax and rejuvenate at the spa. Enjoy a vibrant and varied nightlife, choosing from nine on-site award winning restaurants, a world-class casino, plus 15 lounges, bars and nightclubs. One life to live? Live it up at El San Juan! ... more   less 

Additional Information about El San Juan Hotel, Curio Collection by Hilton

Address: 6063 Isla Verde Avenue, Isla Verde, Carolina 00979-5706, Puerto Rico (Formerly El San Juan Resort & Casino, A Hilton Hotel)
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: $401 - $777 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — El San Juan Hotel, Curio Collection by Hilton 4*
Number of rooms: 386
Reservation Options:
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Also Known As:
El San Juan Resort And Casino
El San Juan Hotel Isla Verde
El San Juan Hotel Casino
The Waldorf Astoria Collection Carolina
El San Juan Hotel Puerto Rico
El San Juan Hotel, Curio Collection By Hilton Puerto Rico/Isla Verde
Hotel Style:
#4 Luxury Hotel in Isla Verde
#4 Spa Hotel in Isla Verde
#4 Casino Hotel in Isla Verde
#7 On the Beach Hotel in Isla Verde
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Call ahead and request an actual room with a balcony. The hotel isn't bad it's just confusing.”
 of 5 bubbles jazzyjae2016, 20 Feb 2017 | Read review
“Get a pool view, the opposite side has an ugly white roof view.”
 of 5 bubbles 424stacias, 16 Feb 2017 | Read review
“The ocean view is gorgeous!!”
 of 5 bubbles Decor8ed, 15 Feb 2017 | Read review
“Stay away from rooms near elevators/club ends at 4am.”
 of 5 bubbles amoyj, 13 Feb 2017 | Read review
“Above all amediaties, very secure and 5 star rating.”
 of 5 bubbles leow203, 2 Nov 2016 | Read review
5 of 5