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    El San Juan Hotel, Curio Collection by Hilton

    6063 Isla Verde Avenue, Isla Verde, Carolina 00979-5706, Puerto Rico
    Hotel website
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    May 7
    May 8
    1 room, 2 adults, 0 children
    SAVE US$64 US$258US$194View Deal
    US$246View Deal
    US$242View Deal
    Traveller (1226)
    Room & Suite (283)
    Pool & Beach (260)
    San Juan Marriott Resort & Stellaris Casino
     
    Caribe Hilton San Juan
     
    InterContinental San Juan
     
    Las Casitas Village, A Waldorf Astoria Resort
     
    Overview

    • Excellent35%
    • Very good26%
    • Average18%
    • Poor10%
    • Terrible9%
    Travellers talk about
    “el san juan” (586 reviews)
    “susan wilkerson” (121 reviews)
    “garden lanai” (48 reviews)
    Free Wifi
    Pool
    Beachfront
    Restaurant
    Room Service
    Bar/Lounge
    Fitness centre
    Spa
    4 Star Hotel
    All hotel details
    Offers from El San Juan Hotel, Curio Collection by Hilton
    Special Offer: Grand Reopening Offer
    Hotel deals
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    San Juan Marriott Resort & Stellaris Casino
     
    Caribe Hilton San Juan
     
    InterContinental San Juan
     
    Las Casitas Village, A Waldorf Astoria Resort
     
    Rooms
    May 7 May 8
    |
    1 room, 2 adults, 0 children
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    Traveller rating
    Traveller type
    Time of year
    Language
    Reviewed 22 July 2015

    We were provided with a gift certificate because of a situation in a previous visit. We were unable to use the gift to stay at the hotel in our recent visit because the hotel was booked. However, the Front Office Manager Susan Wilkerson, gave us...More

    Helpful?5  
    Response from susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton

    Thank you for your review and it was My Pleasure to be able to assist and Make it Right for you on your very special occasion. I look forward to welcoming you back very soon! All the Best Susan.wilkerson@hilton.com

    Reviewed 22 July 2015

    I've been to resorts in Puerto Vallarta with better attention to detail than this place. Checking in took 30+mins, I stood in line that long just to check in. The bathroom in my hotel room had hairs all around the floor. I can't comment on...More

    Review collected in partnership with Hilton Hotels & Resorts
    Helpful?
    Response from susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton

    I appreciate your review of your recent experience at our hotel. I'm very sorry for the disappointing service that you received; I will make sure to address these issues with our staff. Exceptional guest service is the foundation of our brand promise and your feedback...More

    Reviewed 21 July 2015

    Stayed on Hilton points and had an excellent room on the ocean. Room was large and had a nice balcony with a longe chair for two and a table and chairs. Pools were great and beach was nice. We felt safe at all times and...More

    Review collected in partnership with Hilton Hotels & Resorts
    Helpful?2  
    Reviewed 20 July 2015 via mobile

    This was my first time visiting PR, and I have to say, this hotel was the place to be. Everyone working here has been so incredibly nice and helpful. The hotel is beautiful, and a lot of fun! If you are looking for a nice...More

    Helpful?
    Reviewed 19 July 2015 via mobile

    The wife and I have stayed on this property 3 times prior to this trip and have always returned. We love the hotel but this time there was a lot of issues and problems. The casino was cut by 3/4 size. The rooms were not...More

    Helpful?1  
    San Juan Marriott Resort & Stellaris Casino
     
    Caribe Hilton San Juan
     
    InterContinental San Juan
     
    Las Casitas Village, A Waldorf Astoria Resort
     
    About
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Beachfront
    • Bar/Lounge
    • Spa
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Meeting Rooms
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Casino and Gambling
    Details
    • Price range
    • US$236 - US$448 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #4 Luxury Hotel in Isla Verde
    • #4 Casino Hotel in Isla Verde
    • #4 Spa Hotel in Isla Verde
    • #7 On the Beach Hotel in Isla Verde
    Photos
    Traveller (1226)
    Room & Suite (283)
    Pool & Beach (260)
    Dining (41)
    Nearby
    Nearby Hotels
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    Nearby Restaurants
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    Meat Market Miami
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    Nearby Attractions
    Carolina Beach
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    15 Knots Kiteboarding School
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    Oasis Casino at Embassy Suites San Juan
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    .60 km away
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    .69 km away
    Questions & AnswersAsk a question
    memabake
    Is protest still going on. Also is the casino still closed
    1 April 2017|
    Answer Show all 3 answers
    Response from Maxwell5012 | Reviewed this property |
    Loud and closed. Read all reviews as they are all over the rating chart. Wondering why as it was so uncomfortable we spent most of the day at other locations to avoid protesters& construction noise
    0
    Votes
    Euky
    Is there a charge for parking. I will have a car.
    30 March 2017|
    Answer Show all 7 answers
    Response from Gerardo D | Reviewed this property |
    I know all these answers are confusing. Here is the "skinny" If you self park, there is no fee. You would park anywhere in the lot except the section reserved for valet. Some sections are more secured than others. Rule of... More
    0
    Votes
    Victor N
    What's the status of the Casino? There wasn't even a mention of it when I reviewed their webpage recently after the renovations. Also, is Correa still at The Terraza. Good man.
    22 March 2017|
    Answer Show all 6 answers
    Response from jonny_pitts | Reviewed this property |
    No more casino, the only casino close by is in the Ritz. According to the staff and to agree with Susan, the local government taxes the casinos like crazy so it wasn't profitable to the hotel. My understanding is that the... More
    0
    Votes
    Room Tips
    "Ocean Villas are truly amazing. more money, but heaven on earth- picturesque views have balconies (Main..."
    Read review
    "Get pool view or beach view, not city view."
    Read review
    "Either garden view or pool view are good values."
    Read review
    "Get beach view its worth it. There are pool and ocean villas but we did not see the inside."
    Read review