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El San Juan Resort & Casino, A Hilton Hotel

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El San Juan Resort & Casino, A Hilton Hotel
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2,933 Reviews from our TripAdvisor Community

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There are newer reviews for El San Juan Resort & Casino, A Hilton Hotel
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Showing 2,824: English reviews
New York City, New York
Reviewed 3 April 2015

I have been to this hotel many times. I will make this very simple, it is the best hotel around. They give you a lot of the Puerto Rican culture and still make you feel safe and at home. Everyone is welcome. Pros and Cons listed below but quick summary of my trip. I showed up late on Thursday night....

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1Thank Tom M
Troy, Missouri
Reviewed 2 April 2015

We arrived around 8 p.m. and the lobby was filled with lots of people and music. We tried to enter through the front doors but were ushered around to a side entrance. The woman at the front desk was hard to understand because the music was so loud we could barley hear her. When we got to our room, it...

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3Thank where2nextbabe
Reviewed 2 April 2015 via mobile

My fiancé and I really enjoyed our stay. The room was spacious, bright, and clean. We didn't have the best view but the palm trees looked nice enough. One whole wall was floor to ceiling windows. Lots of natural light. The pools, bars, and beach were very very nice. As a couple trying to enjoy each other's company in a...

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1Thank Alan M
Reviewed 2 April 2015

This is a "just barely okay" hotel with many challenges for guests with regard to rooms. If you are not "up to" requesting/persisting and then demanding a "decent" room, then this is not the hotel for you. Upon check-in at 3pm, our room wasn't ready but we were offered a beautiful room with a pool view that was ready. We...

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Thank Onlydabest
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

I appreciate your review of your recent experience at our hotel. I'm very sorry you had a disappointing experience with us, and I addressed these issues with our staff. Exceptional guest service is the foundation of our brand promise. Your feedback helps us improve. Thank you once again for your comments. Thank you, Susan.wilkerson@hilton.com

PHL
Reviewed 2 April 2015

We were interested to book a wedding at the ESJ hotel, hearing many good things about it and curious what it would offer. We were not disappointed - the place was spectacular, the banquet facilities great - airy and spacious. Though we did not see the bridal suite, they showed us a very nice hotel room and we can't wait...

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Thank Christa E
Santiago
Reviewed 2 April 2015

This hotel was beautiful. Great location, great beaches, great pools, great restaurants and a fun casino. We really enjoyed the place. A friend got married there and it was perfect. A great place to stay! The only bummer is that they charge for wifi :(

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Thank Kendal M
New York City, New York
Reviewed 1 April 2015

After waiting 3.5 hours to get our room, it was disgusting. Mold on the bathroom door, peeling cracked mirror, dried nail polish on the table, ripped cushions on the chairs, door that let out to a gravel patio over the parking garage roof and overall absolutely filthy. We complained to the front desk and all they did was give my...

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7Thank Steven T
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review

Thank you for your feedback of your recent stay with us. I understand that you were not satisfied with the cleanliness of your guest room, and I am deeply disappointed by that. I sincerely apologize for this. I assure you that we will make this right as we ensure the comfort and satisfaction for our guests. Thank you again, and...

Boston
Reviewed 31 March 2015

After reading all the reviews and comments, we took a chance. Overall, I found the hotel to be better than many described. The location is perfect for the beach, and the beach was pretty clean. Not sure who is responsible, but the beach was raked almost daily, removing a fair amount of seaweed that accumulates. We walked it end to...

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4Thank BostonCarryonbag
New Orleans, Louisiana
Reviewed 30 March 2015

After spending 19 years in the hotel business its nice to be on the other side as a customer. Some will tell you it all starts with the reservation... I dont think so.... your experience starts upon arrival and what a beautifal entrances and lobby. Doorman and bellman fantastic day in and day out. Front desk staff attentive and helpful....

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2Thank CapTraveltKirk
East Haven, Connecticut
Reviewed 30 March 2015

The first person we meet there was Angelo the Doorman He is outstanding ask him anything you want to know and he has the answer. So friendly and helpful. As we went to check in Katisha at the front desk was so helpful she really help make this vacation start off on the right foot she took care of a...

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Thank heartman29

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Spa
  • Restaurant
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Casino and Gambling
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Business Centre with Internet Access
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Oceanfront hotel surrounded by 15 acres of landscaped grounds in fashionable Isla Verde district - 15 minutes from Old San Juan. El San Juan Resort & Casino, A Hilton Hotel presents a perfect blend of tropical splendor, Old World elegance and vibrant culture. Redesigned guest rooms are bright and inviting - ideal for a retreat. Lounge at the beach or on the expansive Encanto Pool Complex featuring flowering gardens, and spacious sundeck, Olympic-sized pool, Fantasy swimming pool with swim-up bar, waterfall and whirlpools, private cabanas for rental or relax and rejuvenate at the Edourad de Paris Day Spa. Enjoy a vibrant and varied nightlife, choosing from nine on-site award winning restaurants, a world-class casino, plus 15 lounges, bars and nightclubs. One life to live? Live it up at El San Juan! ... more   less 

Additional Information about El San Juan Resort & Casino, A Hilton Hotel

Address: 6063 Isla Verde Avenue, Isla Verde, Carolina 00979-5706, Puerto Rico
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: $406 - $618 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — El San Juan Resort & Casino, A Hilton Hotel 4*
Number of rooms: 386
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com and TripOnline SA so you can book your El San Juan Resort & Casino, A Hilton Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
El San Juan Hotel Isla Verde
El San Juan Resort And Casino
El San Juan Hotel Casino
The Waldorf Astoria Collection Carolina
El San Juan Hotel Puerto Rico
El San Juan Resort & Casino, A Hilton Hotel Puerto Rico/Isla Verde
Hotel Style:
#4 Casino Hotel in Isla Verde
#4 Luxury Hotel in Isla Verde
#4 Spa Hotel in Isla Verde
#7 On the Beach Hotel in Isla Verde
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Questions & Answers

Here's what travellers have asked, with answers from El San Juan Resort & Casino, A Hilton Hotel staff and other travellers.
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Questions? Get answers from El San Juan Resort & Casino, A Hilton Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Above all amediaties, very secure and 5 star rating.”
 of 5 bubbles leow203, 2 Nov 2016 | Read review
“I just always suggest asking for upgrades at check-in. What's the worst people can say no”
 of 5 bubbles mariehotel, 12 Aug 2016 | Read review
“ask for one of the newly remodeled ones or the bungalows. The ones pictured on their website are the remodeled ones.”
 of 5 bubbles AaronC1977, 26 Jul 2016 | Read review
“Just don't choose a room near the nightclub.”
 of 5 bubbles LilaDiana, 14 Jul 2016 | Read review
“Right now most of the better rooms are under construction but its their low season.”
 of 5 bubbles SusanCFeldman, 13 Jul 2016 | Read review
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