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El San Juan Hotel, Curio Collection by Hilton

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3,050 Reviews from our TripAdvisor Community

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There are newer reviews for El San Juan Hotel, Curio Collection by Hilton
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Showing 2,936: English reviews
Rhode Island
Reviewed 4 June 2015

I am going to be very kind with this review. Mostly. My wife and I stayed here for 5 nights, we are in our 50's and have stayed at a lot of great beach places in our lives. This, unfortunately is not one one of them. We got to the hotel at 1:00 PM and were stunned at how beautiful...

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Helpful?
8Thank brumor42
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

Thank you for writing a review about your recent stay at our hotel. I apologize that your room was not ready at the specified time and regret the inconvenience. We are also very sorry you were unhappy with our guestrooms. We appreciate your feedback, and will keep your comments in mind while we work to improve our guest experience. Additionally,...

Litchfield Park, Arizona
Reviewed 3 June 2015

My wife and I stayed at this hotel for one night at the end of our trip to PR. The location is very convenient to the airport. The hotel is huge and you can tell that at one point it was very nice. However it doesn't appear that it is very well maintained. The room we had was dirty. There...

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1Thank Damon C
Boston, MA
Reviewed 3 June 2015

Booked for my 40th bday through JetBlue getaways. 11 of us flew direct flight from Boston. We upgraded to stay in a garden Lanai room, #156. First floor, with a large patio and two queen beds, Rooms is huge. Others stayed in the Tower and they liked it, but no balcony. Hotel was great, pool near the ocean is fun...

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Thank Sab53075
Weatherford
Reviewed 3 June 2015

wouldn't stay at this hotel again. rooms not cleaned thoroughly. drinks were a rip off. they charge high dollar and just put a splash of liquor on top. not even a shot. rooms are very noisy. we stayed at the intercontinental next door before and it was great!!!

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Julie J
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

Thank you for your feedback. We are glad you chose our hotel during your recent stay in the area and we apologize for the housekeeping problems you encountered. We appreciate you bringing this to our attention and know our guests deserve better. We will make every effort to ensure our rooms meet the highest housekeeping standards. Additionally, our food and...

Reviewed 1 June 2015

I am a Diamond member and spent 5 nights at this hotel. I can summarize my stay with this: Worst Hilton Resort I have ever stayed at. The rooms are deplorable! The check in staff are terrible. Do not even think you will have priority handling because you are a Hilton Honors member, because you WILL NOT! I wanted to...

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4Thank carey c
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

Thank you for your review. We greatly appreciate your feedback and we’re very sorry for negative experience at our hotel. If you would like to discuss these issues in more detail, please contact us at the information below. We look forward to hearing back from you soon. Thank you, susan.wilkerson@hilton.com

Wood Ridge
Reviewed 1 June 2015 via mobile

First off, I have to say that the room we stayed in was beautiful. Staff was great, Angelo who works at the front door was awesome. He was very helpful when we wanted to find a place to have dinner. Told us what we should do in Old San Juan. Everyone there was very nice, pool was beautiful. I have...

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Thank Martinez1216
Houston, United States
Reviewed 1 June 2015

Did not get a good night sleep through our stay at the hotel due to loud noises. Loud music from 10PM until 4:00 AM in the morning. Teenagers shouting in the hallways in the middle of the night. Dirty pool during the morning time with plastic cups in it. I will not recommend it. Reported the problem to the management...

Review collected in partnership with Hilton Hotels & Resorts
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2Thank Daniela Q
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

First of all, thank you for your review of your past stay at our hotel. We always appreciate hearing from our guests - including when comments help identify ways we can improve. I understand that the noise was an issue during your stay; while we do have additional security and overnight managers available during high traffic periods - we regret...

Bronx, New York
Reviewed 31 May 2015

I recently stayed at El San Juan and wanted to highlight the amazing work performed by several of the employees. Elizabeth at the front desk as well as Ricky and David at the concierge desk were invaluable to our successful stay. They always greeted us with a smile and advice. Without them, we could not have had as much enjoyment...

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Thank Matthew W
Reviewed 30 May 2015 via mobile

This resort is amazing. The beautiful lobby was amazing. The pools were perfect. The beach was large and the water was warm. Do not. I repeat. Do not stay at the Marriott hotel in condado. The beach is horrible and the area is so run down. The roof top restaurant is awesome and the food is good. Martin the bartender...

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Helpful?
1Thank Randall B
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

Thank you for your amazing review, it was a pleasure to have you as our guests and we appreciate you sharing your feedback! Best Regards Susan.wilkerson@hilton.com

Reviewed 27 May 2015 via mobile

I actually booked and payed in full this place online by mistake and when I realized it I decided to just stick with it!! It was the best mistake I could make!! We stayed for 7 day during Memorial Day weekend. The room was clean and comfortable. The staff was friendly and very accommodating! The grounds we're exactly as they...

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Helpful?
1Thank Melissa S

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Casino and Gambling
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Oceanfront hotel surrounded by 15 acres of landscaped grounds in fashionable Isla Verde district - 15 minutes from Old San Juan. El San Juan Hotel presents a perfect blend of tropical splendor, Old World elegance and vibrant culture. Redesigned guest rooms are bright and inviting - ideal for a retreat. Lounge at the beach or on the expansive pool featuring flowering gardens, and spacious sundeck, Olympic-sized pool, Fantasy swimming pool with swim-up bar, waterfall and whirlpools, private cabanas for rental or relax and rejuvenate at the spa. Enjoy a vibrant and varied nightlife, choosing from nine on-site award winning restaurants, plus lounges, bars and nightclubs. One life to live? Live it up at El San Juan! ... more   less 

Additional Information about El San Juan Hotel, Curio Collection by Hilton

Address: 6063 Isla Verde Avenue, Isla Verde, Carolina 00979-5706, Puerto Rico (Formerly El San Juan Resort & Casino, A Hilton Hotel)
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: $357 - $765 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — El San Juan Hotel, Curio Collection by Hilton 4*
Number of rooms: 386
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Travelocity, Orbitz and Expedia so you can book your El San Juan Hotel, Curio Collection by Hilton reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
El San Juan Resort And Casino
El San Juan Hotel Isla Verde
El San Juan Hotel Casino
The Waldorf Astoria Collection Carolina
El San Juan Hotel Puerto Rico
El San Juan Hotel, Curio Collection By Hilton Puerto Rico/Isla Verde
Hotel Style:
#4 Spa Hotel in Isla Verde
#4 Luxury Hotel in Isla Verde
#4 Casino Hotel in Isla Verde
#7 On the Beach Hotel in Isla Verde
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Questions & Answers

Here's what travellers have asked, with answers from El San Juan Hotel, Curio Collection by Hilton staff and other travellers.
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Questions? Get answers from El San Juan Hotel, Curio Collection by Hilton staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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