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El San Juan Hotel, Curio Collection by Hilton

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2,960 Reviews from our TripAdvisor Community

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Showing 2,851: English reviews
Reviewed 24 February 2015 via mobile

We recently visited ESJ w/ another couple and found the hotel and amenities to be great, but the resort falls flat on his face with it's customer service. Noone takes pride in their work & the staff had a look of annoyance when we would ask for anything trivial...a drink, a towel, directions, etc. It was as if it was...

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1Thank Wvugirl311
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

appreciate your review of your recent experience at our hotel. I'm very sorry you had a disappointing experience with us, and I addressed these issues with our staff. Exceptional guest service is the foundation of our brand promise. Your feedback helps us improve. Thank you once again for your comments. Thank you, Susan.wilkerson@hilton.com

New York City, United States
Reviewed 23 February 2015

Went to ESJ hotel for a bachelor party - that's really what the hotel is for. If you go there for any other reason you're going to be disappointed. The crowd most nights is really eclectic, which can be fun - and it was half the time, the other half - not so much. The accommodations are really bad, rooms...

Review collected in partnership with Hilton Hotels & Resorts
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1Thank Adam P
Livingston, New Jersey
Reviewed 23 February 2015

This hotel only works if you have teenagers and you want them to be able to socialize at night without leaving the property. This hotel accomplishes that goal. Expect nothing else. Our recent stay at the El San Juan was extremely frustrating on so many levels. First, there was no wifi or ability to connect to our devices at all....

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6Thank AmyC723
Indianapolis, Indiana
Reviewed 20 February 2015

Service for this hotel was not good. They seem to be short staffed. They are nice, just slow. Waiter at the pool was running around since it was only 1 person waiting the pool area. The rooms are nice, the hotel has great amenities. Just know it will be long lines at the front desk.

Review collected in partnership with Hilton Hotels & Resorts
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1Thank memeinindy
san juan, Puerto Rico
Reviewed 20 February 2015

Excellent staff who were very friendly and helpful. Great location and beach. The restaurants were all very good. Very lively lobby and casino. Pool area was a lot of fun and kid friendly. The location of the hotel is also very convenient for visiting San Juan

Review collected in partnership with Hilton Hotels & Resorts
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2Thank Robert F O
Babylon, New York
Reviewed 18 February 2015

My husband and I just returned from a 4 night stay at the El San Juan. We were booked in a garden lanai room. After we checked in, we went to our room and were very unsatisfied with the room. The garden lanai room was terrible. It needed to be updated!! It was so old, smelly, extremely damp in the...

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3Thank crusnwsusn
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

Thank you for taking the time to write a review about your recent stay at our hotel. We’re very sorry that your experience at our property wasn’t up to our usual high standards and we apologize for all the inconvenience you experienced. We want you to know that the comments we receive from our guests are taken very seriously and...

Huntsville, United States
Reviewed 18 February 2015

My wife and I booked this trip to have a nice Valentine's day night before catching a 6AM flight back home. The grounds of the hotel itself were impressive, but we some issues with our room. First, we wanted to stay in and watch a movie. The room offered on-demand content, but it took 2 calls to get that content...

Review collected in partnership with Hilton Hotels & Resorts
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2Thank James R
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

Thank you for taking the time to write a review about your recent stay at our hotel. I am very sorry that our efforts fell short of your expectations in some areas. We want you to know that the comments we receive from our guests are taken very seriously and your feedback will help us to improve. We hope to...

Des Moines, Iowa, United States
Reviewed 18 February 2015 via mobile

Find a different place to stay! This property is not worthy of the Hilton name. The hotel is tired and dingy. Our room was dirty... Pubic hairs on the toilet, sink and floor. Bobby pins on the floor. Dirt and general mildew. The bed sheets had hair under the covers. And the cleanliness was not the worst part... The noise....

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5Thank Chad C
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

Thank you for taking the time to write a review about your recent stay at our hotel. We’re very sorry that your experience at our property wasn’t up to our usual high standards and we apologize for all the inconvenience you experienced. We want you to know that the comments we receive from our guests are taken very seriously and...

Reviewed 17 February 2015

We stayed at the El San Juan on Valentine's Day to have a break after getting off a cruise. I sprung for the Junior Suite so we'd have more space and hopefully get a good night's rest before our 6AM flight the next day. There is a dance club downstairs in the lobby that runs heavy bass music all night....

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Helpful?
1Thank Jay R
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

Thank you for taking the time to write a review about your recent stay with us. I’m sorry we were not able to provide you with a satisfactory experience during your recent stay and that your comfort was interrupted by other guests. We will work diligently with our staff to ensure each of our guests is respectful of others, while...

Atlanta, Georgia
Reviewed 16 February 2015

Our dear friends are staying here while we are staying at a different property. We spent a day at their pool the first day. When the checked in, their bathroom was "filthy" and they had to wait quite a while to have it cleaned. When the person arrived, they had one spray bottle of cleaner ( no mop, cleaning supplies,...

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Helpful?
Thank Sandra G
susanwilkerson, Front Office Manager at El San Juan Hotel, Curio Collection by Hilton, responded to this review

Thank you for taking the time to write a review about your friends experience. I’m sorry we were not able to provide them with the level of service expected and definitely not meeting the Hilton standards, we will take immediate action with our housekeeping staff. Again my apologies and we hope to be of service to you in the future....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Casino and Gambling
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Business Centre with Internet Access
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Oceanfront hotel surrounded by 15 acres of landscaped grounds in fashionable Isla Verde district - 15 minutes from Old San Juan. El San Juan Hotel presents a perfect blend of tropical splendor, Old World elegance and vibrant culture. Redesigned guest rooms are bright and inviting - ideal for a retreat. Lounge at the beach or on the expansive Encanto Pool Complex featuring flowering gardens, and spacious sundeck, Olympic-sized pool, Fantasy swimming pool with swim-up bar, waterfall and whirlpools, private cabanas for rental or relax and rejuvenate at the spa. Enjoy a vibrant and varied nightlife, choosing from nine on-site award winning restaurants, a world-class casino, plus 15 lounges, bars and nightclubs. One life to live? Live it up at El San Juan! ... more   less 

Additional Information about El San Juan Hotel, Curio Collection by Hilton

Address: 6063 Isla Verde Avenue, Isla Verde, Carolina 00979-5706, Puerto Rico (Formerly El San Juan Resort & Casino, A Hilton Hotel)
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Price Range: $401 - $770 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — El San Juan Hotel, Curio Collection by Hilton 4*
Number of rooms: 386
Reservation Options:
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Also Known As:
El San Juan Resort And Casino
El San Juan Hotel Isla Verde
El San Juan Hotel Casino
The Waldorf Astoria Collection Carolina
El San Juan Hotel Puerto Rico
El San Juan Hotel, Curio Collection By Hilton Puerto Rico/Isla Verde
Hotel Style:
#4 Casino Hotel in Isla Verde
#4 Luxury Hotel in Isla Verde
#4 Spa Hotel in Isla Verde
#7 On the Beach Hotel in Isla Verde
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Questions & Answers

Here's what travellers have asked, with answers from El San Juan Hotel, Curio Collection by Hilton staff and other travellers.
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Questions? Get answers from El San Juan Hotel, Curio Collection by Hilton staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Call ahead and request an actual room with a balcony. The hotel isn't bad it's just confusing.”
 of 5 bubbles jazzyjae2016, 20 Feb 2017 | Read review
“Get a pool view, the opposite side has an ugly white roof view.”
 of 5 bubbles 424stacias, 16 Feb 2017 | Read review
“The ocean view is gorgeous!!”
 of 5 bubbles Decor8ed, 15 Feb 2017 | Read review
“Stay away from rooms near elevators/club ends at 4am.”
 of 5 bubbles amoyj, 13 Feb 2017 | Read review
“Above all amediaties, very secure and 5 star rating.”
 of 5 bubbles leow203, 2 Nov 2016 | Read review
5 of 5