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Everything very old you have to update hotel, furniture very bad, bathroom towels very bad, in room bedroom not comfortable, very old sheet pillow and etc. In room accessories and TV very old in 3 stars hotel more better than here. I hope you will...More
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2 Thank Yusif N
Response from CarlsbadPlaza, Director of Sales at Carlsbad Plaza Medical Spa & Wellness HotelResponded 4 weeks ago
Dear Yusif N,
Thank you very much for reviewing our Carlsbad Plaza Medical Spa & Wellness hotel.
Simultaneously I would like inform you, that the hotel is undregoing the very demanding renovation at thist moment. The hotel Carlsbad Plaza will reopen its doors already on...More
This is one of several five star properties in Karlovy Vary. It is considered to have the nicest spa. What stood for me was how quite the room was and how awesome breakfast was. Unlike its competitor, Hotel Pupp, this property has rooms with beautiful...More
Response from CarlsbadPlaza, Director of Sales at Carlsbad Plaza Medical Spa & Wellness HotelResponded 24 November 2017
Dear Mr Vanetik,
Thank you very much for choosing the Carlsbad Plaza for your medical spa stay and for reviewing us in such a marvelous way. Our entire team is delighted to read that you enjoyed your stay so much.
Thank you also for your...More
Our family were treated to a delicious meal by the staff of La Boheme restaurant last night. We arrived late and hungry after a long day travelling. We were not staying at the hotel but dropped in to see if we could eat there as...More
Response from CarlsbadPlaza, Director of F&B at Carlsbad Plaza Medical Spa & Wellness HotelResponded 13 October 2017
Thank you for your fantastic review! I am delighted to read you had such a great experience at our restaurant, enjoying both the food and service. I’ll share your comments with the rest of the team who, I am sure, will appreciate your...More
Visited the hotel last February, although the hotel has a fake impression of being safe our room was broken into and all our valuables and cash were stolen on the first day we arrived while we were in the spa. The management were initially helpful,...More
Thank Athena L
Response from CarlsbadPlaza, Director of Sales at Carlsbad Plaza Medical Spa & Wellness HotelResponded 11 September 2017
Dear Mrs. Athena L.,
We are genuinely sorry for this whole event that has taken place despite all our security measures. It was a professional thief who came from the street, and unfortunately, even with the best security, theft cannot always be prevented. Evidence of...More
Nice clean room, perfect room service, quiet - we stayed in the back block, rich breakfast with nice selection, professional service - the only negative is that the Russian personnel at the reception treats Czech guests like a second class citizens, so try to talk...More
Response from CarlsbadPlaza, Director of Sales at Carlsbad Plaza Medical Spa & Wellness HotelResponded 31 July 2017
Dear “Pitchulina”, Warm greetings from the Carlsbad Plaza Medical Spa & Wellness hotel and thank you for choosing us for your stay. Simultaneously I would like to thank you for your review and compliments both on our hotel and its team, which is highly appreciated...More
Response from CarlsbadPlaza | Property representative |
thank you very much for your question. On the website of our Castle Spa you can find all the information needed about treatment programs and procedures. You will also find prices, duration and information... More
thank you very much for your question. On the website of our Castle Spa you can find all the information needed about treatment programs and procedures. You will also find prices, duration and information there.
If you should need any further assistance, please do not hesitate to contact our reservation office, we will be glad to help you.
Best regards from Karlovy Vary and we are looking forward to your visit.
The Carlsbad Plaza Hotel