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Vienna House Diplomat Prague

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Vienna House Diplomat Prague
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1,474 Reviews from our TripAdvisor Community

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Showing 729: English reviews
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Reviewed 2 weeks ago via mobile

The service since the beginning to the end was exquisite. We were early for check in and after having checked if our room was ready they gave us the keys despite the early arrival. The rooms are quite cousy, big and with a nice bathroom (including bathtub). Breakfast buffets were delicious with a wide variety to pick from. Fruit, cereals,...

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Helpful?
Thank Miguel O
Marek P, General Manager at Vienna House Diplomat Prague, responded to this review

Dear Miguel, thank you for taking the time to review your stay with us. I am very pleased to hear that Vienna House Diplomat Prague staff made your stay pleasant. Do checkout our Facebook and Twitter pages for promos that you might be interested in. Also if you would like to engage with our staff more during your next visit,...

Istanbul
Reviewed 2 weeks ago

Stayed here while in town for work. Clean hotel, right in front of the tram line. Rooms were quite dated and could use upgrades to make the beds more comfortable, but they did the job. The restaurant on the main floor has great friendly service and delicious food, especially the Diplomat Burger. :)

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Helpful?
Thank Kevin R
Marek P, General Manager at Vienna House Diplomat Prague, responded to this review

Dear Kevin, we appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our maintenance department. We do hope you give us another chance as we will definitely...

Reviewed 3 weeks ago via mobile

We booked via booking.com at a very affordable price. The hotel is big, but cosy. The rooms have just enough space, but include a desk, big TV and sofachair. Bathroom is small, but has a bathtub, good showerhead, hot water with good pressure, and even a vanity mirror. Breakfast has everyhing I could think of incl fresh fruit, espresso coffee,...

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Helpful?
Thank Anginafrika
Marek P, General Manager at Vienna House Diplomat Prague, responded to this review

Dear Anginafrika, thank you for your positive comments. I am so glad to hear that you enjoyed your stay at Vienna House Diplomat Prague! I hope your next stay is just around the corner. Call us if there is anything we can help you with. Kind regards, Marek Páleník General Manager

Reviewed 3 weeks ago

Although the hotel is a bit older, the staff is friendly and helpful (Miro at the reception provided us with great tips on local restaurants) and breakfast is delicious! Overall a very good experience.

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Helpful?
Thank Barbora D
Marek P, General Manager at Vienna House Diplomat Prague, responded to this review

Dear Barbora, Wow! What a wonderful review, we truly appreciate your business and your trust in Vienna House by Diplomat. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. Best regards, Marek Páleník General Manager

Bologna, Italy
Reviewed 3 weeks ago

I was in the hotel for two nights due to a business trip. I really felt valued as a customer. Particularly appreciated the great staff they have and the breakfast is great. The cherry on the top was the running group that they organize Mon to Fri: you can experience have a morning run with the hotel team and enjoy...

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Helpful?
Thank bertolugo
Marek P, General Manager at Vienna House Diplomat Prague, responded to this review

Dear Guest, thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. I will be sure to let our staff know that they made an impact during your stay. Also you are welcome for the running sessions. Hotel staff does...

Port Saint Lucie, Florida
Reviewed 4 weeks ago

I had a pleasant stay at this hotel; the room was nicely sized comparative to many in Europel. I received one of the best messages I've ever had; and actually scheduled a second during my short stay there. The food on site was just ok, but I did enjoy the ambiance of the library setting.

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Thank ltcthatsme
Marek P, General Manager at Vienna House Diplomat Prague, responded to this review

Dear Guest, I am glad to hear that you enjoyed your stay with Vienna House by Diplomat. We would be glad if you could recommend us to a friend and we hope to welcome you back to the hotel in the near future. Also I am dying to know what was that massage, do not hesitate to let me know...

Greenville, South Carolina
Reviewed 17 February 2017

Great location with easy access to metro and airport. Great breakfast with many options. Nice clean rooms, friendly staff. Stayed here multiple times over the years and always return. A dependable choice.

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Helpful?
Thank Michael S
Marek P, General Manager at Vienna House Diplomat Prague, responded to this review

Dear Traveler, thank you for making Vienna House by Diplomat your second home when you're in Prague. Your continued patronage of our hotel is sincerely appreciated and we hope to be part of your future trips. Yours truly, Marek Páleník General Manager

Tonbridge, United Kingdom
Reviewed 14 February 2017 via mobile

We stayes at the Vienna House Diplomat for 3 nights and had a wonderful break. As for the hotel it is pretty good. Other people mention it is looking a little dated in places and I would have to agree. However don't let that put you off. Everything is in good order and well cared for. The rooms are comfortable...

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Helpful?
1Thank Kate B
Marek P, General Manager at Vienna House Diplomat Prague, responded to this review

Dear Kate, thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit....

Reviewed 14 February 2017

I would lie to thank the hotel team (especially Zdenka, Bara and Tomas and their hotel manager Mr. Sova) for a very nice days spent in the hotel. I felt like at home. A perfect service, thank you so much. I will definitely recommend you.

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Helpful?
Thank Zuzana T
Marek P, General Manager at Vienna House Diplomat Prague, responded to this review

Dear Zuzana, thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let Zdenička, Bara, Tomas and Mr. Sova know that their service made an impact during your stay. We hope to welcome you back...

Istanbul, Turkey
Reviewed 5 February 2017

While chaperoning a group of students during a high school theatre festival in Prague, I stayed at the Vienna House Diplomat. My students stayed with host families, and I was able to rest and relax each evening in a comfortable bed after an excellent shower. The employees, from the front desk, to the lounge, to the breakfast staff, to the...

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Helpful?
Thank dywego
Marek P, General Manager at Vienna House Diplomat Prague, responded to this review

Dear dywego, I am so glad to hear that we were able to offer you a refuge from your busy schedule. I am delighted to learn that you were satisfied with our services and I am very happy that my staff did their best to made you feel at home. I am very proud of having you as a guest...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Vienna House Diplomat Prague Restaurant
Vienna House Diplomat Prague Restaurant
Cuisines: European, Czech, Central European
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast included
Official Description (provided by the hotel)
The 4-star Diplomat Hotel Prague is one of the largest hotels in Prague. It is renowned for its excellent conference and event facilities. Surrounded mainly by diplomatic residences and its location close to Prague castle, to the historical city centre and to the international airport, the hotel constitutes the perfect place for business as well as individual city travellers. ... more   less 

Additional Information about Vienna House Diplomat Prague

Address: Evropska 370/15, Prague 160 00, Czech Republic (Formerly Diplomat Hotel)
Region: Czech Republic > Bohemia > Prague > Praha 6
Price Range: $55 - $191 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Vienna House Diplomat Prague 4*
Number of rooms: 398
Reservation Options:
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Also Known As:
Diplomat Hotel Prague
Golden Tulip Prague
Hotel Style:
#140 Business Hotel in Prague
#171 Luxury Hotel in Prague
#202 Romantic Hotel in Prague
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Questions & Answers

Here's what travellers have asked, with answers from Vienna House Diplomat Prague staff and other travellers.
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Questions? Get answers from Vienna House Diplomat Prague staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Keep an eye on Groupon!”
 of 5 bubbles 486salvatoreg, 29 Dec 2016 | Read review
“Rooms on the street are still quiet!”
 of 5 bubbles richardY4847BQ, 18 Dec 2016 | Read review
“Close to metro station...”
 of 5 bubbles 860rashids, 14 Nov 2016 | Read review
“Ask for a room in a quiet part of hotel if you are a light sleeper”
 of 5 bubbles annemarielisalouise, 31 Oct 2016 | Read review
“In some rooms the floor carpet needs redoing-it is too wrinkled and feels likes it badly needs to be yanked out and glued back properly!”
 of 5 bubbles 29edgark, 28 Oct 2016 | Read review
5 of 5