We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Crystal Suites chez Helena

Certificate of Excellence
02/04/2017 03/04/2017
1 room 2 adults 0 children
Compare best prices from top travel sites
Professional photos
Crystal Suites chez Helena
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"]},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

196 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 143: English reviews
Start your review of Crystal Suites chez Helena
 Click to rate
Mijas, Spain
Reviewed 16 February 2017

It is clean, affordable, decorated very creatively, and quite large. We spent first day just drinking coffee, enjoying the space and relaxing (comfortable bed). The staff is beyond helpful, answering any questions we had with a smile. As we planned to be in Krakow during winter we were concerned about the temperature in the apartment but heating was good (self-controlled)...

 Report
Helpful?
Thank jacekgalka
CrystalSuitesManager, Manager at Crystal Suites chez Helena, responded to this review

Dear Guest, thank you very much for taking time to review our apartments. I really appreciate your kind opinion about Crystal Suites chez Helena and I'm glad that you enjoyed your stay so much. I hope that you'll choose us again in the future! Kind Regards, Anna Czerni

Royal Tunbridge Wells, United Kingdom
Reviewed 3 January 2017

Situated in the Jewish quarter, the apartments are clean and well appointed. The reception staff are friendly and helpful and helped to make our stay very enjoyable. The apartments are near a range of great restaurants and in easy walking distance of the main tourist sites.

 Report
Helpful?
Thank carolinedL7661EP
CrystalSuitesManager, Manager at Crystal Suites chez Helena, responded to this review

Dear Guest, thank you for your review, I appreciate your feedback. I'm glad that you enjoyed your stay in Crystal Suites chez Helena and I hope that you'll return to us someday. Kind Regards, Anna Czerni

Reviewed 30 December 2016

Fantastic place to stay, very clean and secure. We have stayed here several times and we've never been disappointed. The Jewish square is a lovely setting with plenty of bars and restaurants within walking distance but also quiet late at night so you are not disturbed in the apartments. See you next time!

 Report
Helpful?
Thank Tourist357
CrystalSuitesManager, Manager at Crystal Suites chez Helena, responded to this review

Dear Guest, thank you very much for your nice review, your feedback is very much appreciated! I'm glad that you enjoyed our apartments so much and I hope that you'll be back in the future. Kind Regards, Anna Czerni

New York City, New York
Reviewed 31 October 2016

Great location, very clean, well trained, kind staff. Personaly I was disappointed with a room which was ground floor suite no. 2 I expected a first floor room which look much nicer than what we had. Although the room was very clean there was a strong sewage smell in the bathroom... which was very unpleasant. in addition, I specifically ask...

 Report
Helpful?
Thank neu-woman1
CrystalSuitesManager, Manager at Crystal Suites chez Helena, responded to this review

Dear Guest, thank you for writing your opinion about our apartments. I really appreciate your nice comments about our staff and cleanliness. I'm very sorry for misunderstanding regarding bed type! I'll make sure that won't happen again in the future. Please keep in mind that we can guarantee specific apartments for our guests only in case of direct reservation. Of...

Reviewed 30 October 2016

Based in a fantastic location - about a 15 minute walk from the main market square and Szeroka street is a very historic and scenic area. There are also some really nice cafes and restaurants nearby. The room is nicely designed, very comfortable and clean and the staff were all very friendly. It has all the equipment you need to...

 Report
Helpful?
Thank Leo H
CrystalSuitesManager, Manager at Crystal Suites chez Helena, responded to this review

Dear Guest, thank you very much for taking time to post your review! I'm really glad that you enjoyed your stay in our apartments. I hope that you'll choose Crystal Suites again in the future! Kind regards, Anna Czerni

Reviewed 26 October 2016

Perfectly situated in Kazimierz, very clean and cozy apartments, plenty of bars and restaurants nearby, walking distance to old town and the river (15-20 minutes). We really loved staying there and will come back definitely!

 Report
Helpful?
Thank Mathias J
CrystalSuitesManager, Manager at Crystal Suites chez Helena, responded to this review

Dear Guest, thank you so much for taking time to post your review, I really appreciate that! I'm very glad that you enjoyed your apartment and our location. I hope that you'll stay with us again in the future! Kind regards, Anna Czerni

Layton, Utah
Reviewed 3 October 2016

This is a fantastic location and a very comfortable stay. I can’t tell you how I enjoyed having my own apartment after being in “regular” hotels for a week. It was a wonderful break and the apartment quickly became my home away from home! The Chez Helena is in the nice part of Krakow’s Jewish quarter – a very touristy...

 Report
Helpful?
Thank Outdoorpartner
CrystalSuitesManager, Manager at Crystal Suites chez Helena, responded to this review

Dear Guest, thank you very much for your detailed review, I really appreciate it! I'm so glad that you enjoyed your stay in Crystal Suites. Thank you for your opinion regarding bath tub, we'll think about some kind of mat that will prevent slipping. I hope that you'll choose our apartments again next time you'll be in Krakow - if...

Glasgow, United Kingdom
Reviewed 1 October 2016 via mobile

My Mother and I stayed in the top floor apartment which was spacious and relaxing for our 4 night stay. The square is the most picturesque in this atmospheric quarter with easy access to trams, tours, cafes and restaurants. The staff were extremely friendly, helpful and thoughtful. The apartment was spotlessly clean and beds were very comfortable. We can't wait...

 Report
Helpful?
Thank Sarah S
CrystalSuitesManager, Manager at Crystal Suites chez Helena, responded to this review

Dear Guest, thank you so much for your great review - I'm really grateful for your opinion! I'm very glad that you enjoyed your stay with us and I do hope that you'll be back soon. Kind regards, Anna Czerni

Winnipeg, Canada
Reviewed 16 September 2016

As first time visitors to Krakow, we can't comment on the price/quality of alternative accommodation but we were very pleased with Crystal Suites. The location overlooking the street was fine, street noise from all the commotion of tour groups, the lineup of restaurants and evening street entertainment below our windows was not a problem- we could open the windows to...

 Report
Helpful?
Thank PrairieMan721
CrystalSuitesManager, Manager at Crystal Suites chez Helena, responded to this review

Dear Guest, thank you very much for taking time to post your opinion about our apartments. I really appreciate your detailed review and I'm very glad that you enjoyed your stay with us. I hope to see you again in Crystal Suites! Kind regards, Anna Czerni

Yokohama, Japan
Reviewed 25 August 2016

That was the first visit at Poland. Just after arriving at the airport and the central station, we was wondering if we reach chez Helena. But it was not far from the central station, tram stops and the city centre. We enjoyed Krakow without stresses for traffic.

 Report
Helpful?
Thank yoichiy302
CrystalSuitesManager, Manager at Crystal Suites chez Helena, responded to this review

Dear Guest, thank you for your review, I'm glad that you enjoyed your time in Krakow. I hope that you will stay with us again next time you'll visit our city. Kind regards, Anna Czerni

52 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (35)
Viewed
Room/Suite (12)
Viewed
Hotel & Grounds (8)
Viewed
Dining (2)
Viewed
View from Room (2)
Viewed
Bathroom (1)
Viewed
Other (10)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (17)
Viewed
Room/Suite (10)
Viewed
Hotel & Grounds (6)
Viewed
Bathroom (1)
02/04/2017 03/04/2017
Hotels you might also like...
Travellers also viewed these Krakow hotels
Kazimierz
Hotel Columbus
Hotel Columbus
#9 of 256 in Krakow
1,176 reviews
Kazimierz
Queen Boutique Hotel
Queen Boutique Hotel
#3 of 256 in Krakow
1,592 reviews
Kazimierz
Hotel Rubinstein
Hotel Rubinstein
#63 of 256 in Krakow
381 reviews
Show Prices
Show Prices
Show Prices
Kazimierz
Spatz Aparthotel
Spatz Aparthotel
#44 of 256 in Krakow
823 reviews
Kazimierz
Hotel Kazimierz
Hotel Kazimierz
#70 of 256 in Krakow
620 reviews
Kazimierz
Metropolitan Boutique Hotel
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Non-Smoking Hotel
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Airport Transportation
  • Multilingual Staff
  • Room Service
  • Breakfast Available
Official Description (provided by the hotel)
Lying in the heart of Kazimierz, in Szeroka St, Crystal Suites blends bright interiors and individually commissioned furnishings, fabrics and artwork with modern comfort and period detail. Each of the six individually appointed apartments is named after a Rubinstein sister. ... more   less 

Additional Information about Crystal Suites chez Helena

Address: ul. Szeroka 14, Krakow 31-053, Poland
Region: Poland > Southern Poland > Lesser Poland Province > Krakow > Kazimierz , Stare Miasto
Price Range: $78 - $206 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crystal Suites chez Helena 3.5*
Number of rooms: 6
Reservation Options:
TripAdvisor is proud to partner with Booking.com and Hotels.com so you can book your Crystal Suites chez Helena reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Crystal Suites chez Helena staff and other travellers.
1 question
Ask a question
TEESSIDE

See all questions (1)

Questions? Get answers from Crystal Suites chez Helena staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The Chaja and Regina rooms have a view of the square and room 2 has a private patio area for the summer.”
 of 5 bubbles Tourist357, 30 Dec 2016 | Read review
“Did not like the smell in suite 2”
 of 5 bubbles neu-woman1, 31 Oct 2016 | Read review
“Great studio 1st floor with terrace”
 of 5 bubbles schubiduu, 17 Aug 2016 | Read review
“No elevator, so don't book top floor if you're not into stairs.”
 of 5 bubbles PaulKlNG, 8 Jun 2016 | Read review
“' Manka' apt. real double bed& rear room for less noise”
 of 5 bubbles 438samic, 23 Apr 2016 | Read review
5 of 5
No availability for your dates from these sites
Booking.com
* /night
View Deal
Hotels.com
TripAdvisor
*Disclaimer
Prices are for 1 room, 2 adults
Change dates