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Booked this hotel last September for 3 rooms for 3 couples as we required parking and we liked the looked of the the traditional rooms. When we arrived the hotel had just completed a total upgrade so everything was clean and new but we all...More
Response from Iwona S, Manager at Best Western Plus Krakow Old TownResponded 2 days ago
Thank you very much for your positive comments. I am very pleased to hear that you enjoyed your stay with us. Thank you for all your comments about the hotel, we will pass this to our concerned staff. We look forward to your...More
Booked this hotel for a business trip, and due to traffic we arrived late. Tried to check to be told the hotel had double booked and we couldn't stay there. Luckily there were rooms available at another hotel, this was provided by this hotel. We...More
Response from Iwona S, Manager at Best Western Plus Krakow Old TownResponded 5 days ago
Once again we truly apologize for any inconvenience associated with this situation.
As we explain many times, there was a big misunderstanding in translation between You and the receptionist about the occurred problem and the solution.
Overbooking sometimes happens in hotels, and in...More
It is quite beautifully appointed with new, very modern design and updated interior. their room was crisp and clean with the new linens. The location is excellent directly across from all the special places you need to see in the center of town- excellent for...More
Thank Joyce A
Response from Iwona S, Manager at Best Western Plus Krakow Old TownResponded 1 week ago
Thank you for taking the time to review your stay with us.
I am pleased that you had a good stay overall. We are sorry to hear that you were not satisfied with some of our service. Thank you for all comments and...More
I stayed for 4 nights at the Best Western Krakow with my husband in May and we found it to be very well located. As it was our first time in Krakow we chose it because of it. The hotel is nice and staff speak...More
Response from Iwona S, Manager at Best Western Plus Krakow Old TownResponded 2 weeks ago
Thank you very much choosing our hotel .
I am pleased that you had a good stay overall.
I apologize for some inconvenences during your stay.
We have sent your feedback to the personnel concerned.
We look forward to welcoming you back in...More
We arrived in kracow on the 31st, our serviced apartmentwas not up to our standered so we book Out on the 1st and booked in to the Best Western, old town. Absolutely beautiful, room was small but we loved it. Clean through out the hotel....More
Thank keith m
Response from Iwona S, Manager at Best Western Plus Krakow Old TownResponded 3 weeks ago
I truly appreciate your so positive feedback about our hotel and giving us a perfect rating! It is definitely for all of us the best reward. We are always pleased to be your second home when you are at the area.
US$96 - US$161 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#52 Family Hotel in Krakow
#54 Business Hotel in Krakow
#71 Romantic Hotel in Krakow
Non-Smoking Rooms ,
Number of rooms
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