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Novotel Krakow City West

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Traveller (381)
Room & Suite (191)
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Overview
  • Excellent39%
  • Very good48%
  • Average11%
  • Poor1%
  • Terrible1%
Travellers talk about
“free shuttle”(25 reviews)
“shuttle service”(16 reviews)
“old town”(65 reviews)
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Heated pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
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Additional information
Offers from Novotel Krakow City West
Special Offer: CHEAPEST ONLINE RATES!
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Offers from Novotel Krakow City West
Special Offer: CHEAPEST ONLINE RATES!
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Rooms
Jun. 12Jun. 13
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,303)
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233
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All reviewsfree shuttleshuttle serviceold townswimming pool and saunakrakow citybus stoptown centrebusiness tripwalk in showerreception areamini barreception staffpublic transportstayed here for nightsscrambled eggsmin walksalt mines
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11 - 15 of 571 reviews
Reviewed March 10, 2018 via mobile

The hotel as a structure is very nice but the people and the staff,man, I don’t know why they are so pissed off with italians. The staff treated me like we were uncivilized reffering to us as ‘the italian group’ like it’s a bad thing.Also...More

Thank ilflagellodidio
Response from Wojtek K, Guest Relations Manager at Novotel Krakow City WestResponded March 14, 2018

Dear Ilflagellodidio, Thank you for your review which I have read with a great care. Additionally, I have had several conversations with hotel staff and management. I am sure you remember the occurrences that led to the intervention from our staff. Our hotel has accommodated...More

Reviewed March 8, 2018

Rooms are very outdated, food is not so tasty, most employees are not nice, if you forget the key in the room or lose it you have to pay 10 zloty, the internet does not work and for the login needs to do a long...More

Thank IdoLevin00
Response from Wojtek K, Guest Relations Manager at Novotel Krakow City WestResponded March 12, 2018

Dear IdoLevin00, My name is Wojtek and I am Guest Experience Manager for Krakow Hotels including Novotel Krakow City West that you recently reviewed here on Trip Advisor. I must admit I have been sadden by your opinion which really creates a significant contrast to...More

Reviewed March 1, 2018

Second stay here as loved it so much from the first time we especially chose this hotel for a return trip to the area. All of the staff are extremely friendly and helpful and go out of their ways to make yor stay as pleaant...More

Thank 175jerzyn
Response from Wojtek K, Guest Relations Manager at Novotel Krakow City WestResponded March 4, 2018

Dear 175jerzyn, Thank you very much for your kind review and feedback. We really appreciate it. Hope your daughter feels better now. We look forward to seeing you again at our hotel in the future. Warm regards from Krakow, Wojtek Kogut Guest Experience Manager Krakow

Reviewed February 25, 2018

Review collected in partnership with Novotel Hotels
Reviewed February 20, 2018

We arrived at this hotel at about midday and we were allowed to immediately book in, our rooms were spotless and we were able to have the use of an iron and ironing board free of charge, the reception staff were proffesional and courteous as...More

Thank Lionel J
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Bar/Lounge
Spa
Heated pool
Indoor pool
Details
Price range
US$58 - US$115 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Best Value Hotel in Krakow
#18 Family Hotel in Krakow
#20 Business Hotel in Krakow
#41 Luxury Hotel in Krakow
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$58 - US$115 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Best Value Hotel in Krakow
#18 Family Hotel in Krakow
#20 Business Hotel in Krakow
#41 Luxury Hotel in Krakow
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (381)
Room & Suite (191)
Dining (38)
Pool & Beach (2)
Family and Play Areas (9)
Business Centre & Event Rooms (9)
Questions & Answers
Ask a question
Claire M
March 11, 2018|
AnswerShow all 7 answers
Response from Wojtek K | Property representative |
Dear Claire, Thank you for your interest in our hotel. Indeed, we are now renovating our property and we were forced to close our swimming pool. I cannot confirm at this stage that all renovations will be completed within... More
1
Vote
Charmaine M
January 22, 2018|
AnswerShow all 4 answers
Response from Wojtek K | Property representative |
Hello, Thank you for your question but is it related to our hotel? Look forward to hearing from you, Best regards, Wojtek Kogut Guest Experience Manager Krakow
0
Votes
Room Tips
"top floors have a nice view"
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"Away from the construction work"
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"Room with river views"
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"sixth floor rooms seem to be very spacious"
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