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Sheraton Grand Krakow

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Sheraton Grand Krakow
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1,863 Reviews from our TripAdvisor Community

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Showing 1,448: English reviews
Peterborough, United Kingdom
Reviewed 11 March 2014

From start to finish. Faultless service from staff. Great rooms in a lovely hotel. The bar prices are typical for hotels in being more expensive but that is to be expected. Would recommend this great located place.

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Helpful?
Thank Bryn C
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Guest, Thank you for the succinct and charming appraisal! We feel honored you have chosen Sheraton for stay in Krakow and proud to read we met your expectations being at your service from check-in till check-out and even longer. Your recommendation is highly appreciated, we wish you safe travels and keep fingers crossed to welcome you back again soon!...

Athens, Greece
Reviewed 9 March 2014

The hotel is ideally located in the city center next to Wavel castle, which makes it convenient and ideally to explore Krakow. Saying that area is very quite making it ideal relaxing spot at the edge of the river. The rooms are spacious and spotlessly clean like all the common areas. The breakfast is very nice and so are the...

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Helpful?
Thank Georgios T
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Guest, Thank you for this amazing review that brought smile on our faces! We also regret we could not host you for a little longer, as both Sheraton and city of Krakow have a lot to offer. For your next visit we would love to welcome you to our Lounge Bar & Roof Top Terrace located on the 5th...

Sydney
Reviewed 4 March 2014

This has to be the best hotel in town, despite the exaggerated buzz about some of the older style fancy hotels in the busy and noisy centre. Beautiful location alongside the river and the Castle. Only a short but very pleasant walk along side the castle to the city centre. Being very recently built the rooms and facilities are very...

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Helpful?
3Thank Frozzie-deluxe
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Guest, It is most endearing to read a review of yours describing Sheraton Krakow Hotel as the best in town! Could not thank you enough for these praising words, indeed one of our numerous assets is that we are centrally located however in the quiet place in the embraces of Wisla river and Wawel Castle. This is very convenient...

Belfast, United Kingdom
Reviewed 2 March 2014 via mobile

We have just spent four days in the Sheraton. From the moment we arrived, we experienced professional, friendly and helpful staff who made our stay a delight. The Polish Cuisine night on Thursday was fabulous, with wide range of dishes for starter, main an dessert and, at only 109 pln per person, it was very reasonably priced. The rooms are...

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Helpful?
2Thank PatrickJD833
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Guest, Wonderful to read we scored so high with you. We hope you will be inspired with these long-lasting impression of Sheraton Krakow Hotel and will soon return for some more of this ‘wonderful’ experience, especially now, when our outstanding Lounge Bar & Roof Top Terrace is open, offering exclusive dining & specialty cocktails from the Krakow skyline. We...

SouthAfrica
Reviewed 2 March 2014

We checked in and were whisked off to our suite as though we were royalty. A HUGE fruit platter with wine and chocolates awaited us in the room. Decor simple but comfortable.The suite was really large and there were no issues with space at all. The view of Wawel castle was stupendous . The amenities were more than adequate and...

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Helpful?
1Thank Robin F
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Guest, We really found your interesting review very compelling. I’m glad you have noticed all the small details the ‘well trained staff’ and myself pay attention to. We believe that small things matter and therefore set the highest priority to do our best to make sure that our guests experiences memorable 5-star service and thoroughly enjoy their stay with...

Hyderabad, India
Reviewed 1 March 2014

I have not seen other hotels in Krakow but this one where I am staying right now won my heart. I am going to be here for 4 whole weeks and let's see how it goes. For now, I love it here. Great room (Although not river facing, river facing has a great view outside), the temperature is controlled inside...

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Helpful?
1Thank Nashrockshere
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Guest, And so has your review won our hearts! Thank you very much, we hope you are truly enjoying your time with us and that we will continue to fulfill your expectations through entire stay, as your comfort & satisfaction is our priority. Please let us know if there is anything we could assist you with – simply dial...

London, United Kingdom
Reviewed 26 February 2014

I would like to say a big thank you to all the staff at the hotel, especially Jan, for making my birhday stay and celebrations such a joy! We stayed for three nights, had an amazing room. Breakfast was fab, the club lounge fantastic and was really made to feel very special. The birthday cake on arrival was a lovely...

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Helpful?
2Thank Deirdre980
cork
Reviewed 25 February 2014

Returned yesterday from a 3 day stay at the Sheraton Krakow. 1st impressions of the hotel were good. Warm, welcoming and busy. Check in was dealt with swiftly and we were allocated rooms on the 4th floor with a castle view. Rooms were very big with a huge v comfy bed. Plasma screen tv with about 5 English speaking channels...

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1Thank corkgirl40
Glasgow, United Kingdom
Reviewed 25 February 2014

I stayed at the Sheraton hotel for 3 nights in January, the hotel, is lovely, the rooms are spacious and the breakfast was very nice, lots of options. Buying a drink in the bar very expensive. Don’t pay for a river/castle view like we did, the view was of the decorative wall outside the hotel. My biggest gripe is that...

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Helpful?
1Thank irene b
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Guest, Thank you very much for providing us your feedback following your recent visit to Krakow and our hotel. It makes me sad to read that you have left our hotel having a bad impression in regards to the preauthorization process done during the check-in. Please accept my most sincere apologies for the inconvenience caused, I do understand that...

England
Reviewed 20 February 2014

The excellent service started before our arrival for my partners 50th birthday. The staff were wonderful in helping to make this stay special. The valentine dinner was exceptional never tasted anything like it! The choices for breakfast our extensive and of very good quality, food to suit everyone. This hotel is a must!

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Helpful?
1Thank chanel077

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Internet
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
The Olive
The Olive
Cuisines: European, Central European, Italian, Polish, International, Mediterranean
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
Official Description (provided by the hotel)
Located near Wawel Castle on the bank of Wisla River, Sheraton Krakow Hotel is steps from the most important things in Krakow. ... more   less 

Additional Information about Sheraton Grand Krakow

Address: ul. Powisle 7, Krakow 31-101, Poland
Region: Poland > Southern Poland > Lesser Poland Province > Krakow
Price Range: $131 - $388 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Grand Krakow 5*
Number of rooms: 232
Reservation Options:
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Also Known As:
Sheraton Krakow
Krakow Sheraton
Hotel Style:
#2 Business Hotel in Krakow
#9 Family Hotel in Krakow
#15 Romantic Hotel in Krakow
#17 Luxury Hotel in Krakow
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Krakow staff and other travellers.
20 questions
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Questions? Get answers from Sheraton Grand Krakow staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were in room 150 and had a minimal view of the castle.”
 of 5 bubbles ECSSBA, 20 Mar 2017 | Read review
“seek a room with river view”
 of 5 bubbles 19reginaldr, 14 Mar 2017 | Read review
“dont ask for a view- get out and see the city”
 of 5 bubbles lloydw19, 7 Mar 2017 | Read review
“If you like blackout curtains, don't pick a corner room. The curtains don't completely close and let in lots of light”
  • View from in front of the hotel
 of 5 bubbles 230melissaw, 26 Feb 2017 | Read review
“Front of hotel for a great view”
 of 5 bubbles MaryTravel71, 26 Feb 2017 | Read review
5 of 5