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Sheraton Grand Krakow

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Sheraton Grand Krakow
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1,865 Reviews from our TripAdvisor Community

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Showing 1,449: English reviews
Fleetwood, United Kingdom
Reviewed 2 February 2014

From the moment we arrived nothing was too much hassle for any of the staff. We were promptly checked in & shown to our very well eqiuped room overlooking the river & then out to explore this beautiful city. We also had lunch in the "some place else" bar that's attached to the hotel & i would reccomend any of...

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Helpful?
Thank Till2
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Guest, Thank you for staying with us in the beautiful city of Krakow and for sharing your experience here on TripAdvisor. Indeed SomePlace Else Bar is casual fun spot to visit with your friends and family, play billiard or darts, cheer for the favorite sports team and most of all – try one of the chef’s specialties either of...

Paris, France
Reviewed 23 January 2014

While there are plenty of much nicer boutique hotels in Cracow, most of them suffer with usual drawbacks of lovely but small properties (no fitness, no room service, no early/late breakfast, etc). Against this background Sheraton is a traditional international chain property, without any specific charm, but functional and providing all services one may need. Great location both for business...

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Thank Scipion-Paris
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Guest, Thank you for devoting your time to share the comments. Indeed, as in many cities all over the world, you will find wide range of hotels to stay in – from boutique to internal branded hotels such as the Sheraton Krakow Hotel. We have the pleasure to proudly represent a great brand and a hotel rewarded by 5...

Dublin
Reviewed 22 January 2014

So the good things; staff are helpful, rooms are large and clean, hotel is close to old town centre. But as a business traveler there's a few things I've come to expect, one is free wifi in the room, it was chargeable; a decent TV with a good selection of things to watch, it took about 30 seconds to change...

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Thank Mikeyt101
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Guest, Thank you for the balanced feedback. I understand how important is the internet access nowadays, that is why we offer our guests secured high-speed connection throughout our building. It is free of charge in all the public areas of the hotel plus in the Link@Sheraton – supplied with 4 computers and a printer at your disposal. I must...

Surrey
Reviewed 16 January 2014

I stayed here with my husband in December and we were very impressed with the hotel. It's situated near the castle and about 10 mins walk to the main square. Request a room overlooking the river. Room are spacious with comfortable beds and very quiet. Hotel staff are very helpful and the concierge helped us with day trips. There's also...

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1Thank Zlani
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Guest, Thank you for letting other travellers know how impressed you were with our hotel and dedicated associates. Indeed our location is very convenient, in close vicinity of Wawel castle and just a stone-throw away from many of Krakow's main attractions – and there is so much to be explored! Just visit Monika, our Concierge, and she will surely...

Liverpool, United Kingdom
Reviewed 13 January 2014

We have just returned from a 5 day trip to Krakow and had a very comfortable stay in this hotel. The location is great - a 10 minute stroll from the old town and overlooking the river and Wawel castle. We stayed in a junior suite which gave us access to the club lounge and what a generous club lounge!...

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Helpful?
Thank SianH
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Guest, Thank you for this valuable and enjoyable feedback with a humorous twist – makes pleasure for reading! Can’t wait to share it with our dedicated Team, they will surely love not only the way you described the comfort of the suite and the Club Lounge, but their friendly attitude as well. But what is even more anticipated is...

Sheffield, United Kingdom
Reviewed 12 January 2014

The staff is a very courteous and helpful. The standard double room was comfortable and spacious.great facilities. The only negatives were extremely high pricing of internet and car park. Otherwise the location is excellent. The room partly faces the Wawel castle

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Helpful?
Thank drdemon17
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Guest, I am personally delighted that you appreciated the service received at our hotel and took advantage of the central location, which indeed is very convenient for all the visitors to explore beautiful city of Krakow. Please note that we offer our guests highly secured internet connection, which is available free of charge in the public areas of the...

London, United Kingdom
Reviewed 11 January 2014

A great hotel with beautiful views across the Wisla river. We upgraded to club rooms, so more spacious rooms and access to the club lounge-great selection in here! The staff were all fantastic and nothing too much trouble. Really good location to easily get to all the areas in Krakow, especially Wawel. Will recommend and will definitely be back next...

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Helpful?
Thank LigiaK
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Guest, Thank you very much! What a very kind review. Spacious Club rooms and exclusive access to the Club Lounge with variety of snacks & beverages make a perfect match and wonderful enhancement to Guest’s stay, I am glad to read you agree. The words of appreciation were passed to the caring Sheraton Krakow Hotel Team, we all wish...

Dublin, Ireland
Reviewed 7 January 2014

My wife and i have stayed in this hotel on a few occasions now. We both loved it so much we had our wedding reception there in June 2013! Apart from being in a great location, in a fantastic city, this hotel has the best service i've ever experienced! The staff are so friendly and helpful, it really is a...

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Thank cosnoe7
Castlewellan, United Kingdom
Reviewed 6 January 2014

I just loved this hotel and i dont say that too often. the rooms are big and having king sized beds which are really comfortable helps a real bit. the only downside for me is the tv it can be a real pain to use. But that will only bother you if you spen a good deal of time in...

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2Thank HolidayHog85
Dublin
Reviewed 6 January 2014

Just back from three night stay, very hard to fault this place - great room, good size, plenty of english stations - fantastic breakfast, everything you can imagine available - lovely staff, booked trips and taxis, couldn't be more helpful -prefect location, overlooking river between old town and Wawel -sports bar wasn't really my thing, but still had a drink...

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Thank Xtrahotvindaloo
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Guest, Thank you very much for visiting Sheraton Krakow Hotel and for taking the time to share your experiences online. We are delighted to learn that you had a great experience with us and have passed on those compliments to the ‘friendly staff’, as there is nothing more rewarding to them than a feedback like yours! We anticipate your...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Internet
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
The Olive
The Olive
Cuisines: European, Central European, Italian, Polish, International, Mediterranean
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
Official Description (provided by the hotel)
Located near Wawel Castle on the bank of Wisla River, Sheraton Krakow Hotel is steps from the most important things in Krakow. ... more   less 

Additional Information about Sheraton Grand Krakow

Address: ul. Powisle 7, Krakow 31-101, Poland
Region: Poland > Southern Poland > Lesser Poland Province > Krakow
Price Range: $136 - $399 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Grand Krakow 5*
Number of rooms: 232
Reservation Options:
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Also Known As:
Sheraton Krakow
Krakow Sheraton
Hotel Style:
#2 Business Hotel in Krakow
#9 Family Hotel in Krakow
#15 Romantic Hotel in Krakow
#17 Luxury Hotel in Krakow
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Krakow staff and other travellers.
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Questions? Get answers from Sheraton Grand Krakow staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were in room 150 and had a minimal view of the castle.”
 of 5 bubbles ECSSBA, 20 Mar 2017 | Read review
“seek a room with river view”
 of 5 bubbles 19reginaldr, 14 Mar 2017 | Read review
“dont ask for a view- get out and see the city”
 of 5 bubbles lloydw19, 7 Mar 2017 | Read review
“If you like blackout curtains, don't pick a corner room. The curtains don't completely close and let in lots of light”
  • View from in front of the hotel
 of 5 bubbles 230melissaw, 26 Feb 2017 | Read review
“Front of hotel for a great view”
 of 5 bubbles MaryTravel71, 26 Feb 2017 | Read review
5 of 5