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Sheraton Grand Krakow

Travellers' Choice award winner
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Sheraton Grand Krakow
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1,932 Reviews from our TripAdvisor Community

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Showing 1,498: English reviews
mumbai
Reviewed 7 December 2013

I stayed in Sheraton krakow from 29 nov . Amazing location just by the river and very close to the wavel castle and cathedral and walking distance from old town or most of the attractions and some good restaurants . Spa and swimming pool were clean and well maintained . The staff always went out of the way to help...

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Helpful?
Thank pankajpatil
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Guest, You really made my day with this fantastic review, thank you! Entire Sheraton Krakow Hotel Team- strives to do the very best to make our guests feel at home – so we keep our fingers crossed you will return for some more of this experience to our welcoming interiors! Best regards, Angela Saliba General Manager Sheraton Krakow Hotel

Melbourne, Australia
Reviewed 2 December 2013

Whilst the hotel is about 15 minutes by foot away from the old city, it has a lovely airy aspect and terrific roof terrace/bar. The friendly service and alternative eating areas make it easy to fit in with different profile travellers.

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Helpful?
1Thank HeidiAB
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Guest, We appreciate your feedback. Thank you for highlighting the variety of possibilities awaiting our guests while staying at the Sheraton Krakow Hotel. We would love to meet the expectations of yours that is why we arranged our interiors accordingly offering e.g. various accommodation opportunities or food & beverage solutions like casual dining in our sports bar SomePlace Else,...

Derby, UK
Reviewed 27 November 2013

Stayed on business, 4 nights, this month. I stay in many 'corporate' chain hotels, and this was to the high standard I'd expect. The difference is with the professional staff and relaxed atmosphere. From check-in, through room service, breakfast and bar - consistently high quality, attentive and friendly. Even after I'd arrived home and realised I'd left something in my...

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Helpful?
Thank Mr_M_from_Derby
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Guest, I am delighted with your positive review highlighting our professional yet attentive and friendly Team. We always do our utmost to ensure all our guests are welcomed and well taken care of! Thank you for the fantastic comments and ratings - we keep our fingers crossed to welcome you back again at the Sheraton Krakow Hotel. Best regards,...

San Jose, Costa Rica
Reviewed 26 November 2013

Loved this hotel. It is nicely located and within walking distance to the Old Town Square. I was upgraded to a nice suite which was spacious and absolutely beautiful. Check in girl was very helpful and friendly. Breakfast was good with many choices.

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Helpful?
1Thank alexmurillo
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Guest, Thank you so much for your praising review and kind words regarding your stay with us at the Sheraton Krakow Hotel. It really reads like music to our ears – so for us the title works as well – as your feedback is ‘simply the best”! I believe that every hotelier would dream about the summary of the...

Zurich, Switzerland
Reviewed 26 November 2013

big rooms. realy good service compare everywhere in eastern europe we been, but still feels classy and not novoreach like in other places. mixed crowed but mostly american-UK customers. we had DLX room with best view to the river. breakfest is overpriced even compare to Zürich. 30 EUROS PP PN. it is not easy to get from main station there....

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Helpful?
Thank ronishefner
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Guest, We appreciate your comprehensive review and are pleased to read you enjoyed your stay with us – thank you for rewarding Sheraton Krakow Hotel with high scores. Spacious interiors with the glass-roof-covered atrium were designed in an unique way combining contemporary style with a bit of Krakow’s history, providing the warm and welcoming atmosphere at the same time....

Royal Tunbridge Wells, United Kingdom
Reviewed 24 November 2013

Stayed here for my husbands 40th birthday and was not disappointed. Their car met us at the airport and took us back for a small charge, lovely Mercedes and right on time. Hotel staff could not do enough for us and tended to our every need. Booking a trip to Auschwitz was dealt with by the concierge with no fuss...

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Helpful?
Thank Lisa P
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Guest, First of all - belated happy birthday! Thank you for the superlative comments and for choosing to celebrate such a special occasion as the 40th birthday of your husband at the Sheraton Krakow Hotel. We truly hope to have the privilege to spoil you again and look forward to welcoming you back to our hotel! Best regards, Angela...

Wilmette, Illinois
Reviewed 23 November 2013

WE were happy with the choice of this hotel. We were here with our family of 5 with 2 rooms. We paid the additional 69zl for buffet breakfast every morning, which was great for us because we would eat a big breakfast and not need much for the day while we were exploring. We found the location good- near the...

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Helpful?
Thank ToniS1111
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Guest, We are happy to receive your comments! It’s such an honour to read your posting and note that we exceeded your expectations. Thank you - your feedback is greatly appreciated. We are glad that you could take advantage of our central location in the embraces of Wawel Castle and Wisła river, as well as the welcoming interiors of...

Helston, United Kingdom
Reviewed 21 November 2013

Sitting right by the river in at the base of Wawel Royal Castle the Sheraton Krakow is the perfect base for a visit to the historic city. It is within easy walking distance of the main attractions an restaurants. The staff are fantastic and with a gym, pool, wifi and sports bar you needn't leave the hotel. However you would...

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Helpful?
Thank MaximillionMaximus
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Guest, Excellent news, thank you for the kind remarks. The Team and I were delighted to read that you had enjoyed your stay rewarding us with 5*-rating and that you could make the most of our hotel facilities. We all look forward to welcome you again at Sheraton Krakow Hotel, your home away from home. Best regards, Angela Saliba...

Ardrossan, United Kingdom
Reviewed 18 November 2013

Stayed here for 2 nights the end of October. I emailed the hotel a couple of days before to book the hotel car to pick us up. Our flight was delayed a couple of hours but our driver was waiting for us and took us straight out into the black mercedes. Got to the hotel and upgrade to a deluxe...

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Helpful?
Thank LouW16
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Guest, Thank you for letting us know about the great experience you have had at Sheraton Krakow Hotel. It brings us always so much joy to hear guests are satisfied with our high standards of service and facilities. We are happy to see your favorable comments regarding our food & beverage with breakfast as the highlight for the wonderful...

Oldham, United Kingdom
Reviewed 17 November 2013

We stayed here on our first visit to Krakow and both my wife and I were left pleased with our choice. On arrival we arrived a few hours before the stated check in time, and we where hoping that we could leave our bags and have a walk around and return later. No, the excellent staff welcomed us and allocated...

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Helpful?
Thank dominic_bennici
sheratonKrakow, General Manager at Sheraton Grand Krakow, responded to this review

Dear Guest, Judging by your review I can tell that you had a great time at our hotel and beautiful city of Krakow. I am happy to note that you found the hotel’s location ideal and that our staff took good care of you on arrival. It is always delightful to read when guests intend to give us the seal...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Spa
  • Free Internet
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
The Olive
The Olive
Cuisines: European, Central European, Italian, Polish, International, Mediterranean
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
  • Shuttle Bus Service
Official Description (provided by the hotel)
Five star Hotel located in the very heart of the city, at the foot of The Royal Wawel Castle & next to Wisla Bulevards. Sheraton Grand Krakow is steps from the most important tourist attractions in Krakow with easy access from the airport or railway station. Hotel offers 232 fully renovated guestrooms, 3 different venues with great variety of menus & beverages & one - the Roof Top Terrace & Lounge Bar - which despite the vast offer of exquisite drinks & unique menu offers the best views of Krakow. There are Club Lounge - the best place to plug in or hang out & Sheraton Fitness with indoor, heated pool, sauna & treatment room. Enrich your stay with Krakow's best view! ... more   less 

Additional Information about Sheraton Grand Krakow

Address: ul. Powisle 7, Krakow 31-101, Poland
Region: Poland > Southern Poland > Lesser Poland Province > Krakow
Price Range: $177 - $544 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Grand Krakow 5*
Number of rooms: 232
Reservation Options:
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Also Known As:
Sheraton Krakow
Krakow Sheraton
Hotel Style:
#2 Business Hotel in Krakow
#9 Family Hotel in Krakow
#15 Romantic Hotel in Krakow
#20 Luxury Hotel in Krakow
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Krakow staff and other travellers.
21 questions
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Questions? Get answers from Sheraton Grand Krakow staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top Floors are quietest (4&5)”
AnthonyG782, 25 May 2017 | Read review
“Ask for a room with the river view. It has more light and air and the view is impressive.”
miral_11, 19 May 2017 | Read review
“very good location,castle view.river view”
tinyrooms, 18 May 2017 | Read review
“10 mns walk to old town”
monikakR8287QY, 17 May 2017 | Read review
“Try and get a room at the front, with views across the river and to the castle”
876freddied, 17 May 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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