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Mercure Kasprowy Zakopane

869 reviews
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Traveller (320)
Room & Suite (131)
Dining (43)
Overview
  • Excellent41%
  • Very good37%
  • Average15%
  • Poor4%
  • Terrible3%
Travellers talk about
“tatra mountains”(34 reviews)
“ski lift”(16 reviews)
“swimming pool”(21 reviews)
Free Wifi
Breakfast Buffet
Pool
Non-Smoking Rooms
Restaurant
Room Service
Suites
3.0 Star Hotel
All hotel details
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Reviews (869)Write a Review
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100
117
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Show reviews that mention
All reviewstatra mountainsski liftswimming poolski hire shoprope parkgreat receptionhotel facilitiesbig hotelchoose this hoteldeluxe roomevery eveninggames roomlovely poolchair liftski schooltable tennishotel is great
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1 - 5 of 294 reviews
Reviewed 2 days ago

Fantastic location, great breakfast with huge choice. Ski hire within hotel saved a lot of time. Situated at the bottom of the ski slope and you can ski into the hotel basement. Lovely restaurant and well stocked bar

Review collected in partnership with this hotel
Thank Bobby M
Reviewed 3 days ago

Second stay in this lovly hotel which we all really enjoyed only 2 complaints staff at reception are not very friendly and neither are some of the bar staff who often ignore british customers and serve others before the, but i must say the maids...More

Review collected in partnership with this hotel
Thank lynwenwilson
Reviewed 2 weeks ago via mobile

Nice hotel on the outskirts of Zakopane. Very nice reception with excellent service. Ground floor is renovated. Not sure about the rest. There is a pool, but the temperature is a bit cold. Hotel has ski rental, fitness center, sauna and massage. The breakfast buffet...More

Thank Claus B
Response from zarzadzajacy, Dyrektor generalny at Mercure Kasprowy ZakopaneResponded 1 week ago

Dear Guest, I greatly appreciate the time you took to share your falubous experience at recent stay in our hotel Mercure Kasprowy. We all strive to enhance the Guest's satisfaction, I am extremely glad to learn that you found our hotel as a nice place...More

Reviewed 2 weeks ago via mobile

I love this hotel. The bedrooms were comfortable and very clean and the view over the ski slope was fabulous. The public areas were beautifully furnished with wonderful wood carved bears and deer. Surprisingly the Christmas tree was still up and I was told that...More

Thank Miranda B
Response from zarzadzajacy, Dyrektor generalny at Mercure Kasprowy ZakopaneResponded 1 week ago

Dear Miranda B, Thank you for letting us know about your recent experience at Mercure Kasprowy in Zakopane. Here at Mercure Kasprowy the Guest's satisfaction is the greatest reward for our staff, therefore I was extremely delighted to read your compliments about great famous tara's...More

Reviewed 2 weeks ago

Not the prettiest of hotels on the outside but more than made up for by the excellent facilities and brilliant staff. The location superb for skiing all day and visiting the lovely mountain top restaurants. Fantastic breakfast will be back next year.More

Review collected in partnership with this hotel
Thank B1335RFsimone
Response from zarzadzajacy, Dyrektor generalny at Mercure Kasprowy ZakopaneResponded 2 weeks ago

Dear B1335RFsimone, On behalf of Mercure Kasprwy, I would like to thank you for choosing our hotel and sharing your feedback with other TripAdvisor travelers. I was truly pleased to read that you enjoyed our luxurious and cleaned property and also the location which indeed...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free High Speed Internet ( WiFi )
Restaurant
Room Service
Bar/Lounge
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Children Activities (Kid / Family Friendly)
Meeting Rooms
Banquet Room
Multilingual Staff
Babysitting
Dry Cleaning
Business Centre with Internet Access
Laundry Service
Concierge
Conference Facilities
Shuttle Bus Service
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$71 - US$134 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Ski-In / Ski-Out Hotel in Zakopane
Room types
Non-Smoking Rooms, Family Rooms, Suites, Accessible rooms
Details
Price range
US$71 - US$134 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Ski-In / Ski-Out Hotel in Zakopane
Room types
Non-Smoking Rooms, Family Rooms, Suites, Accessible rooms
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Traveller (320)
Room & Suite (131)
Dining (43)
Pool & Beach (6)
Family and Play Areas (6)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
byron0
16 March 2017|
AnswerShow all 7 answers
Response from MercureZakopane | Property representative |
Dear Guest, price of breakfast is 50 pln (12 $) and price of dinner is 80 pln (20 $). Every day we served a different theme buffet. You could make a reservation that includes breakfast and dinner. I hope we will have a... More
1
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leneme
26 September 2016|
AnswerShow all 3 answers
Response from CYMR0 | Reviewed this property |
The chairlift next to Hotel Mercure Kasprowy (taking you up Gabalowka) does operate in the summer months.
1
Vote
Edyta A
28 March 2016|
Answer
Response from agnieszka a | Reviewed this property |
Do centrum jest 15 minut spacerkiem , takze jesli panstwo chca sobie zrobic krotki spacer to jak najbardziej .
1
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12
Room Tips
"Can’t really go wrong but nice to view the slopes"
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"try and get room facing front of hotel during skiing season lovely view of slope but can be noisy with..."
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"Could do with more pillows"
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"as the hotel is a vacation resort.....furniture suffers, bathroom had missing lamps, ventilation was not..."
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