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Platinum Palace Hotel

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Traveller (109)
Room & Suite (35)
Dining (23)
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Overview
  • Excellent49%
  • Very good23%
  • Average16%
  • Poor6%
  • Terrible6%
Travellers talk about
“main building”(5 reviews)
“city centre”(12 reviews)
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Airport Transportation
Room Service
5 Star Hotel
All hotel details
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Rooms
Jun. 3Jun. 4
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1 room, 2 adults, 0 children
Standard Room
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Reviews (263)
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All reviewsmain buildingminute taxi drivecity centrehotel is situatedamazing pricestar luxurybeautiful bathroomsteam roomfabulous hotelbreakfast selectionrooms are modernhotel staffstayed here for nightsspatramweddingduvet
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21 - 25 of 99 reviews
Reviewed 1 August 2016 via mobile

Our stay (11 family members) started well with a lovely receptionist, but it soon went sour. Not nearly enough staff to support customers. 45 minute waits for menus, getting your own cutlery, 55 minutes for salads made incorrectly, and rooms that you can't stand up...More

1  Thank sidneyperry
Response from Agata_Chilinska, Dyrektor generalny at Platinum Palace HotelResponded 19 August 2016

Dear Mr Perry, Thank you for your review and valuable observations. We did try to satisfy you with good service and feel sorry you write all the informations. It’s nice You enjoyed our the food and do hope we'll have the possibility to welcome you...More

Reviewed 28 July 2016

We had pre-booked/pre-paid a room, why we got the worse room available and not at all looking like the commercials. The room was really bad and it was only prepared for one person and when we asked for extra towels and a bathrobe, then it...More

1  Thank Jens B
Response from Agata_Chilinska, Dyrektor generalny at Platinum Palace HotelResponded 19 August 2016

Dear Jens, thank you for your time to write the review. What I read is like a description of not the Platinum Hotel. I would appreciate more details of your stay ( reservation, dates and room no) to be able to investigate the whole situation....More

Reviewed 26 July 2016 via mobile

This hotel is easy to get to from the highway, it is on the tram rout into the city square. That said, The hotel charges an extra 17 Euros per day to park, breakfast Is an extra 15 Euros and as you need to put...More

Thank ShazaG939
Response from Agata_Chilinska, Dyrektor generalny at Platinum Palace HotelResponded 19 August 2016

Dear Shaza, thank you for your review and some interesting notes. Regarding the keycard - it's a fantastic solution used by hotels all over the world to save the electricity wasted very often. We advise our guests to take an extra card whenever they need...More

Reviewed 23 July 2016

This hotel was, we were told, originally a Music Academy. It appears to be around a century old (by my estimation), and is absolutely lovely. The floors in the public areas are all original, and the the ceilings quite beautiful. There are lots of lovely...More

Thank christinekelly07
Response from Agata_Chilinska, Dyrektor generalny at Platinum Palace HotelResponded 19 August 2016

Dear Christine, thank you for your time to write so nice review of the Platinum Palace Hotel*****. It's so motivating when guests appreciate our efforts. Your last suggestion regarding taxi booking is quite accurate. We hope to choose a better room without any noise that...More

Reviewed 29 June 2016

Beautiful Hotel. Staff welcoming,helpful and attentive Food well cooked. Lovely spa area. Will want to book this hotel again when I make a return visit to Wroclaw, despite not being located in central Wroclaw there are trams or buses which you can take for 3zlty...More

Thank Jezbez27
Response from Agata_Chilinska, Front Office Manager at Platinum Palace HotelResponded 3 July 2016

Dear Traveller, We are delighted to hear such a great review about Platinum Palace**** our staff and our City! Thank you very much for that great comments and hope that we can see you again in our beautiful hotel. Best Regards, Bartosz Warchal Front Office...More

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About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Airport Transportation
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Details
Price range
US$72 - US$137 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Wroclaw
#8 Spa Hotel in Wroclaw
#21 Luxury Hotel in Wroclaw
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Details
Price range
US$72 - US$137 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Wroclaw
#8 Spa Hotel in Wroclaw
#21 Luxury Hotel in Wroclaw
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
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Traveller (109)
Room & Suite (35)
Dining (22)
Pool & Beach (1)
Family and Play Areas (1)
Questions & Answers
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Charlotte U
March 22, 2016|
AnswerShow all 3 answers
Response from marie h | Reviewed this property |
It's roughly about 10minutes by Taxi or about 20muns by Tram which you can pick up from just up across the road.
1
Vote
warren h
June 20, 2015|
AnswerShow all 2 answers
Response from LennertV | Reviewed this property |
Hi Warren, They all speak English, no problem. Best regards, L.
0
Votes
Room Tips
"Good choice if you like veeeery soft mattress. For me it was uncomfortable."
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"I preferred the old part wife preferred the new part so it's personnel preference"
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"My room didn't have a bath tub, so if this is a must, please check which rooms have one."
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"Ask for room that does not face the street (tram very loud)"
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