Check in extremely fast. The desk staff extremely pleasant and fun to talk to. Hotel security top notch. They ensure transit people hanging around outside move along and not to harasss the quests. Breakfast served to the room right on time and straight from the kitchen.
Just a perfect place to visit Warsaw and relax. The staff is amazingly kind and helpful. The rooms ans facilities are perfect. Loved the pool. The reception staff also helped me with this PCR I needed. Will return anytime. Thanks!
Was here on a weekend trip with friends. The hotel has good COVID-19 restrictions. We got a free upgrade on the room. Breakfast was delicious. Location is perfect just between everything. Pool area is nice.
During my previous stay I had a few issues so got in touch with the Guest Relations Manager Malgorzata and she was wonderful. She heated the swimming pool up for me as I had found it far too cold during my previous visit and I was lucky enough to have it to myself twice as they limited the number of guests due to Covid. As a Gold Accor member I was upgraded to a suite and found a nice welcome gift and got some flowers the second day which I really appreciated. The Accor loyalty programme is really one of the best ones I belong to and when staying at a Sofitel you always feel really looked after and in 2 weeks I will be staying at the Obelisk Sofitel in Dubai. I was so sad to discover that the Sofitel in Wroclaw had closed down, I was staying in their Presidential Suite the night before the country went into lockdown and then the hotel closed down permanently which is a great loss. The restaurant at the Sofitel Victoria was closed but I highly recommend Epoka across the road next to the Raffles hotel which is also part of the Accor chain. The Raffles hotel has an excellent bar and restaurant where I had lunch one day. I had dinner in the Sofitel bar one night and was disappointed that when the man at the table next to me left, no-one bothered to clean the table despite all the Covid rules and they weren't exactly overworked as there was hardly anyone there. The hotel quoted me 300 PLN for an airport transport, I just got a taxi and paid the fixed price of 55 PLN. It only takes 10 minutes to get to and from the airport so the high price proposed by the hotel really isn't worth it. I will of course stay here again on my next visit and hopefully will be able to have dinner in the restaurant which was very good during my previous visit. …
I av a very frequent traveler and i have to say this is my favourite hotel ever. The bed was so comfortable and above all , it was QUIET, you couldn't hear people in the corridors or banging doors. It's your go-to if you want quality sleep and service! Wish i could stay here every time i visit Warsaw!
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