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Best Western Santakos Hotel

Traveller (246)
Room & Suite (117)
Dining (13)

About

Location
Cleanliness
Service
Value
The Best Westrn Santakos hotel is situated at the merging point of the centre and the Old town - in a calm J. Gruodžio street. In the aesthetic 100 year old building you can find a comfortable and elegant interior. Being away from home, you will find yourself quite at home at Best Western Santakos hotel!
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Property amenities
Restaurant
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Bar/Lounge
Pool
Room Service
Airport Transportation
Babysitting
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
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Room features
Family Rooms
Minibar
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Business
Mid-range
HOTEL CLASS
421Reviews
266Photos
2Q+A
41Room tips
Traveller rating
  • 152
  • 174
  • 59
  • 20
  • 16
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Popular mentions
We had some meetings in conference room all January, twice a week, and had really nice and welcoming service through this period. Also not too expensive. Thanks a lot to hotel's conference manager Kristina for her help and providing best services. :)
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Response from Mobile01173475864, Manager at Best Western Santakos Hotel
Responded 3 weeks ago
Dear Mrs. Judita, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +370 37 302 702. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Indre Dzenkauskaite Managing director Best Western Santakos Hotel
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a very nice large room (king room) weel equppied (although the hair dryer didnt work) the reception very helpfully gave us a replacement , all the staff were very friendly , room clean and smart but could do with a british tv channel working (bbc world didnt work) , Breakfast
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A pleasant and quiet place where you can spend some nights. If I go back to town for sure that this hotel would be one of my options, the price / quality ratio is in favor of the price. in other words, the quality beats the price.
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Housekeeping was so-so, rooms not properly cleaned, beds not made every day, tea/coffee not replenished on a daily basis, toilet paper not replenished (had to request this!). Radiators in bedroom did not get hot despite being on '5' so the room stayed warm at best (Reception
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Response from IngaK656, Manager at Best Western Santakos Hotel
Responded Dec. 12, 2018
Dear Mr./Mrs., Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at +370 37 302 702. Sincerely, Indre Dzenkauskaite Managing director Best Western Santakos Hotel
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I had a superior room in 2.nd floor. It was spacious, clean and comfortable in every way. Nice decors and a good bed. It was nice to sit down for a cup of tea on a sitting area next to large windows. Yet there was no noise from the street. Clean bathroom with a big bath tube.
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Response from IngaK656, Manager at Best Western Santakos Hotel
Responded Dec. 12, 2018
Dear Mr./Mrs, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at +370 37 302 702. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Indre Dzenkauskaite Managing director Best Western Santakos Hotel
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Dear Becky R, Thank you for your question. Hotel Best Western Santaka has 5 floors, there are 2 elevators and our staff will assist you with the luggage. We hope you will come to our hotel soon. If I can be of assistance in the future, please don't hesitate to contact me at +370 37 302 702. Wishing you a lovely day, Inga Kerbelyte Managing director
1 vote
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Good evening, thank you for your message. We have a sauna and small swimming pool (4x5 meters only). Hour of entry - from 7 am to midnight. It is free of charge in the morning hours - from 7 until 10 am., later - 15 EUR per hour. Wishing you a lovely evening, Inga Kerbelyte
1 vote
"All rooms are good, so simply ask for the upgrade ;)"
"Higher floors do not have lift access"
"Try for s suite"
"Try to get a room on the top floor !"
"There seem to be many kinds of rooms, so ask about them."
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PRICE RANGE
US$64 - US$96 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western kaunaskaunas best western
LOCATION
LithuaniaKaunas
NUMBER OF ROOMS
40
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