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Iberostar Grand Hotel Trinidad

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Iberostar Grand Hotel Trinidad
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1,183 Reviews from our TripAdvisor Community

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Showing 741: English reviews
Brighton, United Kingdom
Level Contributor
96 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 20 January 2014

This is a highly professional, beautifully appointed hotel. My criteria for any hotel has to be that it is of 'the place' - sadly as I have aged, my desire for a comfortable bed and good shower, has tempered this attitude. This is perfect - colonial splendor, fantastic staff and a superb location; just off the track slightly, but only... More 

Helpful?
Thank Portcred
Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear guest: After reading your detailed " report" about the stay at our hotel and your impressions of your visit to Trinidad, I would like to expressto you our most warmest thanks for the compliments on service and hospitality received. For us the feedbacks from our guests are precious, as they help us to improve and continue in our goal... More 

Raleigh, North Carolina
Level Contributor
412 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
Reviewed 20 January 2014

We spent a few nights here and thought it was lovely. The location is perfect, right in the center of things. The service was excellent although the housekeepers were a little obsequious. We returned every evening to towel sculptures and chocolate. The dinner included our first night was very good and the buffet breakfast each morning was excellent with fresh... More 

Helpful?
Thank NCtravelz
Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear guest: Thank you for your valuable feedback on Trip Advisor regarding your visit to Iberostar Grand Hotel Trinidad. I was very pleased to read that you enjoyed our hotel facilities. Staff members appreciate to know that their efforts have been recognized, thank you for highlighting the high service that you received during your stay. I look forward to welcoming... More 

Moscow
Level Contributor
37 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 19 January 2014 via mobile

Just as the titles says: this hotel is exceptionally good if compared to other Cuban hotels; by global standards it is an average hotel. Clean, cozy and relatively new, well located, with nice terrace for second floor rooms facing the square (get one). Important drawbacks: room service food inedible; wifi at the lobby extremely slow; reception staff as unfriendly as... More 

Helpful?
1 Thank Daniel_Moscow
Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear guest: Thank you first of all for the time taken to write these comments about your stay in our hotel. Sorry for your disappointment with the food served you in your room, but should you have let us know it right at that time , I assure you we would have found a way to satisfy you. As for... More 

Sydney, Australia
Level Contributor
143 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
Reviewed 17 January 2014

Our stay in Trinidad was made all the more memorable through our stay at Iberostar. Other reviewers have pointed out the quality of service, hospitality and maintenance. I can only agree. The hotel is close to the centre of the town, has free wifi in the lobby (although as is the case everywhere in Cuba, it is slow to the... More 

Helpful?
Thank SydneyPaul
Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear customer: Your generous comments about your stay at our hotel have filled us with satisfaction . We sincerely thank you for choosing our hotel and the time you have taken explaining to the TAdvisor Community, so concise and accurately, the good qualities of our establishment. We hope to have the opportunity to welcome you back into our hotel at... More 

Peterborough, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 January 2014

We had a wonderful 3 days in this very attractive and comfortable hotel. We were given a refreshing cocktail on our arrival and reception were charming and helpful. The size of the hotel was an advantage and to our liking after having spent 4 exhausting days in Havana. It was always a surprise to find a different towel sculpture on... More 

Helpful?
1 Thank hbakam
Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear guests: Thank you very much for your kind comments , for the time taken to report your impressions on this site, and also for your generous recommendations. We are extremely glad knowing that you have fully enjoyed our facilities and service. We hope to have the chance of adding you to the long list of our repeat customers, if... More 

DALLAS
Level Contributor
111 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 11 January 2014

This is as close to a luxury hotel as you can get in Cuba. It has all the good stuff....from great big rooms to great meals. At least breakfast and dinners that I had. Fridge in room but higher prices than Havana hotel. Real King size bed was very nice. They have free internet but I could only connect in... More 

Helpful?
Thank JOHNKENT
Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear guest: Thank you for giving us and other readers of Trip Advisor your very positive comments. I am glad to know that you have perceived the true essence of our hotel. We are keen to welcome you again to the Iberostar Grand Hotel Trinidad and I remain at your entire disposal. Best regards Carlos Lázaro General Manager More 

Melbourne
Level Contributor
131 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed 10 January 2014

This hotel is a 'cut above' other offerings in Cuba. I understand that it is a joint venture between the Cuban government and hotel chain Iberostar and, as a consequence, the staff are all taken off-site and trained rigorously in the art of customer service and, boy - did it show! From the duty manager to the bell boys the... More 

Helpful?
Thank CarolineSMelbourne
Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear guest: It Is always a pleasure to read the opinions of our guests, even the less favorable are of great help to us, but I confess that not every day we receive such eloquent and enthusiastic reviews like these of yours. Staff members appreciate to know that their efforts have been recognized, thank you for highlighting the high service... More 

Chichester, United Kingdom
2 reviews
Reviewed 9 January 2014

We spent a glorious fortnight in Cuba over Christmas. Sadly we only had 2 nights in Trinidad at the outstanding Iberostar. We will stay longer next time! Our rooms were stunning, my husband and I had room 111 with spectacular dual aspect terrace overlooking the plaza. Our 3 teenage were all together a few doors away. Perfect. The staff were... More 

Helpful?
Thank emma t
Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear Guest. We were delighted to read that you enjoyed your stay and wish to thank you very much for your gracious comments. Do not hesitate to contact us when you decide to come again to our Iberostar Grand Hotel Trinidad Yours sincerely Carlos Lázaro General Manager More 

home
Level Contributor
41 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 7 January 2014

We traveled with Friendly Planet and this hotel was part of the package. The hotel was very nice, clean and it felt safe. We did eat at the restaurant which had a buffet. The food was good and staff was attentive. The bathrooms in the room were nice and it was bigger than our other hotel's bathroom. They provided nice... More 

Helpful?
1 Thank sydtayscott
Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear guest. We do thank you very much for your comments regarding your stay at our hotel. We are gald to know that you have encountered our food , service an installations very satisfactory. The only issue has been the poor internet connection, but I am afraid that for the time being there is not much we can do to... More 

Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 January 2014

We have been here in December and we are not agree with the reviews on this website. Maybe the service is good the most of the time, but i found some rude staff too. The wifi service is very slow, and you can not do anything because you can lose your day trying to enter on yahoo.ca. Moreover i couldnt... More 

Helpful?
5 Thank Irene W
Directortrinidad, General Manager at Iberostar Grand Hotel Trinidad, responded to this review

Dear guest, We thank you for the time have you spent writing these comments, even though they are not very favorable. We are very sorry for having defraud your expectations, I and beg you to accept our deepest apologies.Nontheless we appreciate your positive comments about the service and the food . Although about the two issues that have you actually... More 

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
The Grand Hotel Trinidad de Cuba is a 5-star hotel in the heart of Trinidad, a gorgeous town characterised by its elegant colonial architecture.The Iberostar Grand Hotel is perfect for couples and adults. A lower age limit of 15 has been set to ensure total rest and relaxation for our guests.The Grand Hotel guarantees visitors a truly extraordinary holiday, at any time of the year, getting to know the culture, the cuisine and the people.The Iberostar Grand Trinidad strives to bring together the great interest that there is in all things Cuban and a wide range of top of the range leisure. ... more   less 

Additional Information about Iberostar Grand Hotel Trinidad

Address: Calle Jose Marti y Lino Perez, Trinidad 62600, Cuba
Region: Caribbean > Cuba > Sancti Spiritus Province > Trinidad
Price Range: $277 - $517 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Iberostar Grand Hotel Trinidad 4*
Number of rooms: 40
Also Known As:
Iberostar Trinidad
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Questions & Answers

Here's what travellers have asked, with answers from Iberostar Grand Hotel Trinidad staff and other travellers.
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Questions? Get answers from Iberostar Grand Hotel Trinidad staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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5 of 5