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Paradisus Rio de Oro Resort & Spa

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Traveller (7871)
Pool & Beach (1938)
Room & Suite (1076)
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Ratings and reviews
Travellers' Choice2018 Winner
  • Excellent74%
  • Very good18%
  • Average6%
  • Poor1%
  • Terrible1%
Travellers talk about
“royal service”(1,235 reviews)
“el patio”(461 reviews)
“outdoor shower”(299 reviews)
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What's included
Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
Room Service
Suites
Poolside Bar
Fitness centre
Concierge
5 Star Hotel
Located in the Bahia de Naranjo Natural Park, in Playa Esmeralda, on the northern coast of Holguin province. Five-Star Ultra All Inclusive Eco-Resort with 354 rooms. Conceived only for adults aged 18 years or more. Maximum comfort and perfection in its private Royal Service area for a...
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Location and contact
Playa Esmeralda, Crta Guardalavaca, Holguin 007, Cuba
59.4 km to Frank Pais Airport
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Reviews (5,714)
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4,961 results
Traveller rating
3,609
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316
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3,609
906
316
92
38
Show reviews that mention
All reviewsroyal serviceel patiooutdoor showershow tablethe mediterranean restaurantjunior suitebeach restaurantjean marcbutler servicers beachrs restauranta la carte restaurantsroyal sectionmain beachlobby barprivate beachhour room service
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1 - 5 of 4,961 reviews
Reviewed today

This review is not designed to encourage or put people off but just an honest view of our experience. Having originally booked our holiday to return to the Melia Cayo Coco, my partner and I were one of the couples that opted for a transfer...More

1  Thank Gemmz70
Reviewed today via mobile

Dear Paradisus we were due to stay with you from 17-22 July but are unable to come - we want to transfer our booking to your sister hotel in Varadero. My hotel has kindly called you twice and you have agreed to a full refund...More

Thank Henniker2014
Reviewed 2 days ago via mobile

A good refuge for a dream vacation. Possibly one of the most beautiful beaches I've seen in my life. I had the opportunity to try their special Asian night at the buffet, simply spectacular. After the repair the pool looks fantastic and invites you to...More

3  Thank gonzalo m
Response from WendyValientePRO, Sales Department at Paradisus Rio de Oro Resort & SpaResponded 2 days ago

Dear gonzalo m, We sincerely value your review and it makes us really happy to know that you enjoyed your stay at the hotel. Thanks for your kind words and appreciation. Hope to have you back very soon. Warm regards from all the staff. Wendy...More

Reviewed 2 days ago via mobile

Most people have already said what a wonderful place this is to visit . We booked a wedding for 14 people a year ago. Four weeks before we flew we were told the pool was closing on the day after we arrived . By then...More

Thank David J
Response from WendyValientePRO, Sales Department at Paradisus Rio de Oro Resort & SpaResponded 2 days ago

Dear David J, We appreciate that you have taken the time to post a review on Trip Advisor. We sincerely regret the inconvenience that the pool closure represented for your holidays. As you will understand, refurbishment works have to be carried out if we want...More

Reviewed 5 days ago

We went in March and to be honest, did not expect it to be as wonderful as it was! Although we were initially disappointed at first, having to push two single beds together to get a king and found the buffet to be "ok" but...More

4  Thank Michelle S
Response from WendyValientePRO, Sales Department at Paradisus Rio de Oro Resort & SpaResponded 4 days ago

Dear Michelle S, We sincerely appreciate that you have taken the time to post a review about your holiday experience at Paradisus Rio de Oro. We truly feel honored that you enjoyed your stay, particularly the beach and snorkeling, and the à la carte restaurants....More

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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Beachfront
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Free Parking
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Tennis Court
Adult pool
Outdoor pool
Details
Price range
US$230 - US$300 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$230 - US$300 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
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Traveller (7871)
Pool & Beach (1938)
Room & Suite (1076)
Dining (709)
Business Centre & Event Rooms (93)
Family and Play Areas (16)
Questions & Answers
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Laura R
July 15, 2018|
Answer
Response from Don D | Reviewed this property |
Although I didn't go on any scuba trips, I remember that you had to do the pool training to get qualified and then you could sign up as many times as you wanted... it was all included as far as i know... although the week we... More
1
Vote
Matt R
July 15, 2018|
Answer
Response from Marc H | Reviewed this property |
Yes it is, they do taster dives in the pool on 2 days a week and go out other days. Can't remember which days they do it on but the important thing is that it is free. You can also use the snorkling equipment for free too... More
1
Vote
david60211
July 13, 2018|
AnswerShow all 3 answers
Response from bassetlaw32000 | Reviewed this property |
The pool is ready !
2
Votes
Room Tips
"Choose upper level, RS rooms with garden showers are a must, sea views or corner balconies are larger."
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"Any room in royal service is highly recommended!"
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"Ask for the second level if you're getting an ocean or mountian view"
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"Our room was very spacious and well kept ."
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