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Paradisus Rio de Oro Resort & Spa

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Paradisus Rio de Oro Resort & Spa
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4,963 Reviews from our TripAdvisor Community

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Showing 4,337: English reviews
Toronto, Ontario, Canada
Reviewed 17 February 2012

We stayed at the Paradisus Rio De Oro (Royal Service) Feb 4-11. Bottom line - it was FANTASTIC! I have no hesitation recommending this resort, but would strongly encourage anyone planning to stay here to upgrade to Royal Service. The bump in cost is less than you'd think, but it is so worth it. My review is focused mainly on...

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Helpful?
15Thank CAB71
ParadisusRioDeOro, General Manager at Paradisus Rio de Oro Resort & Spa, responded to this review

Dear Guest, Thank you very much for your long and detailed comments. I am glad to read that you notice that our hotel is very respectful with our environment and the local geography. Many of the trees you see around were long before the hotel exist. I would like to thank you also for recommending our hotel and I hope...

London
Reviewed 17 February 2012

We stayed here in January for two weeks and I have to say it was the most amazing holiday we have had for a long time. This was a late honeymoon for us and right from checking in to the time we left, we were treated so well by everybody. Our room was big and spacious and we enjoyed our...

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17Thank Storm102
ParadisusRioDeOro, General Manager at Paradisus Rio de Oro Resort & Spa, responded to this review

Dear Guest, Thank you very much for your all you nice comments. We specially appreciate the way you finish saying that this is a slice of heaven in Cuba. I agree with you that somehow this is an hotel where people meet each other and somehow end up doing friends that, although from different countries, are forever. There are many...

Montreal, Quebec
Reviewed 16 February 2012

It takes 60-70 minutes from the airport to the resort. Resort The resort has 354 rooms including 54 RS rooms. Two lobbies, one main lobby and one for the Royal Service (RS). The older part of the resort is 13 years of age and the RS is 3 years old. The map shown online is for the original section. I...

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Helpful?
7Thank Maroula
ParadisusRioDeOro, General Manager at Paradisus Rio de Oro Resort & Spa, responded to this review

Dear Guest, Thank you very much for your comments and for sharing them with us on tripadvisor.com. We are taking note of some of your valid remarks. I am glad to read that overall you did enjoy your stay at Paradisus Río de Oro and I hope you will return to our hotel just to see that your opinion was...

London, UK
Reviewed 16 February 2012

The title of this review says it all. We travelled to Paradisus in February and had the most perfect vacation ever. The hotel is beautifully situated on a white-sand beach and set on a cliff which ends at the ocean where there is unbelievable snorkelling. I have to say that there are not many places where you can go snorkelling...

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4Thank NatsSim
ParadisusRioDeOro, General Manager at Paradisus Rio de Oro Resort & Spa, responded to this review

Dear Guest, A BIG thank you very much for all your nice comments. It was a great pleasure to have had the opportunity to meet you and exchange impressions about Cuba and about our resort. I agree with you that our staff are the ones that makes most of our guest think that they have chosen the right place to...

owen sound canada
Reviewed 16 February 2012

My wife and I were fortunate to spend a great week (Jan 26-Feb 2/12)at this wonderful resort. This was our ninth visit to Cuba and our first at Paradisus. It is the best resort we have stayed at in Cuba. For those chronic complainers and whiners who travel, do NOT go to this resort. If you do, you will have...

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7Thank hgdjd56
ParadisusRioDeOro, General Manager at Paradisus Rio de Oro Resort & Spa, responded to this review

Dear Guest, Thank you very much for your nice comments and for sharing them with us on tripadvisor.com. I am glad to read that you found that our hotel stands above other All Inclusive hotels where you have stayed. I hope that we will have the pleasure in hosting you again sometime soon. Warm regards from the sunny Cuba, Eduardo...

London
Reviewed 15 February 2012

In a nut shell: The bad = possibly the worst food I have ever experienced in my life (and I lived in Bangladesh for 3 years). The good = The beach and pool are beautiiful, also there were a number pool tables to use and great coffee Staff were good - but you DO have to tip

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5Thank Sophie V
ParadisusRioDeOro, General Manager at Paradisus Rio de Oro Resort & Spa, responded to this review

Dear Guest, I am sorry to read that you were disappointed with your stay at our resort. On behalf of all the staff from Paradisus Río de Oro and myself please do accept our most sincere apology for not being able to provide you with a nice stay according to your expectations. I regret that I do not have more...

Toronto, Canada
Reviewed 15 February 2012

Five of us were lucky enough to spend the week of February 4 to 11 at the PRDO and at the end all agreed that we'd had a wonderful time. This a very professionally run resort with a well trained, friendly staff that ensures an almost problem free experience... and if a problem does arise they are quick to find...

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2Thank LouPotato
ParadisusRioDeOro, General Manager at Paradisus Rio de Oro Resort & Spa, responded to this review

Dear Guest, Thank you very much for sharing your impression about your stay at Paradisus Río de Oro with us on tripadvisor. We are taking serious note of all your comments in order to work on them and make sure that we improve in the areas where we have to. I hope you will give us the opportunity to host...

Toronto
Reviewed 14 February 2012

I have read almost every review on TripAdvisor for the PARADISUS RIO DE ORO in Holguin and for the most part I do agree on the comments and suggestions. My wife and I first visited this resort in FEB 2011 and have just returned from our 2nd trip to PRD on FEB 9 2012. What a difference a year makes....

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7Thank asta_lasagna
ParadisusRioDeOro, General Manager at Paradisus Rio de Oro Resort & Spa, responded to this review

Dear Guest, Thank you very much for sharing your comments with us on tripadvisor.com. We appreciate that you did enjoy your stay very much at our resort and that you would still recommend it. Regarding our tipping policy we believe that every guest should get the same service regardless if he/she tipped or not. It is a pity you did...

Ghent, Belgium
Reviewed 14 February 2012

Great staff and service (thank you again, Roger the maletero), accomodation, infrastructure, location etc. We enjoyed our stay very much. BUT. On the downside: - the hotel did not answer our emails previous to our stay regarding transportation from the airport. - the hotel clearly prefers full buses of retired Canadians than independent travelers. - there is almost nothing in...

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4Thank Gonzalo_de_Berceo
ParadisusRioDeOro, General Manager at Paradisus Rio de Oro Resort & Spa, responded to this review

Dear Guest, Thank you very much for sharing your comments with us on tripadvisor.com. We appreciate that you did enjoy your stay very much at our resort. Regarding the down side points you comment on you report I would like to inform you that we have a 48h. policy to reply to all of our guest e-mails. It might have...

Toronto
Reviewed 13 February 2012

We love this resort! My wife & I got married at the Paradisus in September 2009, and this was our first time back since our wedding. Surprisingly, the resort has actually improved over the past 2+ years. The service is amazing everywhere you go within the resort. All staff including waiters, bartenders, maids, gardeners, entertainment staff, etc. are extremely helpful...

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Helpful?
7Thank scott_murphy
ParadisusRioDeOro, General Manager at Paradisus Rio de Oro Resort & Spa, responded to this review

Dear Guest, Thank you very much for all your nice comments. I am glad to read that you found all of our staff including waiters, bartenders, maids, gardeners, entertainment staff, etc. extremely helpful and great to talk to. I am also taking note of your comments regarding the check in. To be honest this is not the first comment we...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in the Bahia de Naranjo Natural Park, in Playa Esmeralda, on the northern coast of Holguin province. Five-Star Ultra All Inclusive Eco-Resort with 354 rooms. Conceived only for adults aged 18 years or more. Maximum comfort and perfection in its private Royal Service area for a fabulous experience in a world apart. Recommended for weddings, honeymoons, incentive trips and wellness/spa. Guest Rooms 354 rooms: 254 Junior Suites, 24 Luxury Junior Suites, 16 Luxury Junior Suites Ocean View, 2 Suites Deluxe, 36 Master Junior Suites Royal Service, 14 Master Junior Suites Ocean View Royal Service, 6 Master Junior Suites Luxury Royal Service, 2 Garden Villas Royal Service. Dining: 8 Restaurants (A la Carte, Buffet), 5 Bars. ... more   less 

Additional Information about Paradisus Rio de Oro Resort & Spa

Address: Playa Esmeralda, Crta Guardalavaca, Holguin 007, Cuba
Region: Caribbean > Cuba > Holguin Province > Holguin
Price Range: $322 - $624 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Paradisus Rio de Oro Resort & Spa 5*
Number of rooms: 354
Reservation Options:
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Also Known As:
Paradisus Rio De Oro Resort And Spa
Paradisus Rio De Oro Hotel Holguin
Paradisus Hotel Guardalavaca
Rio De Oro Paradisus
Paradisus Rio De Oro Cuba
Hotel Paradisus Rio De Oro
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Questions & Answers

Here's what travellers have asked, with answers from Paradisus Rio de Oro Resort & Spa staff and other travellers.
778 questions
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Questions? Get answers from Paradisus Rio de Oro Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“The Jr deluxe rooms are plenty beautiful if you wanted to save an extra few dollars”
 of 5 bubbles L7874XLbriana, 21 Feb 2017 | Read review
“Second floor, corner room”
 of 5 bubbles natureloverKomoka, 21 Feb 2017 | Read review
“Email the Resort prior to going if a King bed is important to you”
 of 5 bubbles AJAVaquero, 19 Feb 2017 | Read review
“See comments above”
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  • Massage rooms with peaceful ocean views
 of 5 bubbles 2CubawithLove, 10 Feb 2017 | Read review
“all rooms were very nice as we saw others”
 of 5 bubbles bhryshchuk, 9 Feb 2017 | Read review
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