We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Grand Hyatt Washington

avatar-imageavatar-imageavatar-image
Traveller (1300)
Room & Suite (607)
Dining (117)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

View prices for your travel dates

Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#53 of 148 hotels in Washington DC
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Silver level
Escape to extraordinary elegance at Grand Hyatt Washington. Centrally located in downtown CityCenter DC - with convenient in-lobby Metro Center access - this Washington DC hotel is an ideal spot to explore the Nation's Capitol. Enjoy stylish guestrooms with plush Grand Beds™, indulgent amenities, and multiple dining venues. Just a short walk from the White House, historical monuments, Smithsonian Museums, Washington Convention Center, and more. Utilize our 24-hour fitness center, full-service business center, and 32 outstanding meeting rooms. Beginning February 2024, Grand Hyatt Washington will undergo renovations to the guest rooms. Guest wellbeing is our top priority, and our team is committed to ensuring a successful stay. We look forward to accommodating you.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Car hire
Business Centre with Internet Access
Conference facilities
24-hour security
Paid private parking on-site
Wifi
Coffee shop
Restaurant
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Special diet menus
Vending machine
Taxi service
Banquet room
Meeting rooms
Photo copier / fax In business centre
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Shops
ATM on site
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
Show more
Room features
Allergy-free room
Air conditioning
Housekeeping
Interconnected rooms available
Room service
Coffee / tea maker
Flatscreen TV
Bath / shower
Safe
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
On-demand films
iPod docking station
Complimentary toiletries
Hair dryer
Show more
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Green
Languages Spoken
English, French, Spanish, Italian
4.0
7,638 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
Powered by AI
The Grand Hyatt Washington earns praise for its prime location with direct metro access and its conference facilities, according to guests. However, some feel it falls short on value, pointing out high costs and additional fees that overshadow the experience. While the atmosphere is often described as welcoming and comfortable, many travelers suggest a need for updates, particularly in the rooms, which face criticism for cleanliness and noise issues. Opinions on service are divided, with commendations for staff attentiveness tempered by reports of slow response times.
Location
Central
Atmosphere
Welcoming
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Noise level
Noisy
Service
Inconsistent
Amenities
Satisfactory
Was this helpful?
Tripadvisor is not responsible for this summary or any opinions in it. Please read full traveller reviews for more details and information.
7638Reviews90Q+A100Room tips
Traveller rating
  • 3,750
  • 2,201
  • 940
  • 441
  • 307
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
avatar-image
Ino R wrote a review Yesterday
San Antonio, Texas110 contributions12 helpful votes
From beginning to end, this Hyatt location lives up to their name. Mr. Shaheen was fantastic. Very respectful and super friendly. He took my friend, Lisa's bag and walked from the lobby entrance to the check-in counter. Cristina Uquillas (ECU) also provided excellent service and information on the renovations and disruptions of service. However, she was great in making sure I was well informed and gave me the option of a lower room, if I wanted. I arrived at the room and loved the appearance. The room (868) had a king sized bed, plenty of closet and drawer space, a well large bed and clean bathroom. It had a fridge and a coffee maker, that I didn't use but was available had I needed it. The fitness center on floor 4B, had plenty of treadmills, few recumbent bikes, and a couple of weighted cable machines and plenty of space. One of the cooler things in the fitness room was the sodastream water cooler... I just used it for water, but it served water, and then some. Plenty of space meant that you were not stretching or lifting on top of each other. I did hang out with some friends at Cure, one of their in house restaurants. My friends were stoked by the food. I arrived at just the right time, dessert! I was able to bum some of their fruit and cake fondue. Not too shabby. Every morning before our event, I was able to visit the in house Starbucks for my wake up needs. The folks in their were great. Finally, the conference space for the event was nice and spacious. Located on 3B, the Constitution A conference space was great, and Ms. Chelsea Mackey get's shout outs for taking care of our needy, and unruly bunch. She did a fantastic job of making sure our combo event went smoothly. Her events team. On checkout, Jonathan Wheatley, took down my comments about the water and apologized for the Hyatt being less than it's best Hyatt self This place is well placed amongst public transportation, restaurants, and tourist sites. Literally, the front entrance is steps from the nearest Metro station. If you wanted to see the Caps/Wizard or a show, you are within a block of Fords Theater, Capital One Arena, and countless bars and restaurants. You are not even far away from the National Mall and Smithsonian museums. Note: We were directed to the FedEx on 2B for printing event materials. It's all automated, but it will cost you a pretty penny. The days of 10cents per copy are done ;)
Read more
Date of stay: February 2024
Value
Location
Service
Trip type: Travelled on business
Room Tip: Customer service is to the Hyatt Standard... also keep in mind they will be doing renovations...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
amieandanthony wrote a review Feb 20
Colorado Springs, Colorado26 contributions19 helpful votes
The location is next to a shopping area, church, restaurant, cafe, and public transportation. The hotel’s bed and linens are very comfy, which helps you sleep well. Highly recommended if you're going to visit Washington, DC.
Read more
Review collected in partnership with Hyatt Hotels
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Hyatt Hotels and Resorts, Other at Grand Hyatt Washington
Responded yesterday
Hello Amelia. I want to thank you for being our Guest at Grand Hyatt Washington. I am pleased our location served you well. I am happy you enjoyed our comfy bed and linens and was able to get a great night sleep. I look forward to welcoming you back in the future and truly appreciate your time and review. Have a great day! Michaela
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read a summary of these reviews, created with our new AI-powered tool.
avatar-image
주원 김 wrote a review Feb 20
1 contribution
The service was great, the buffet was very great, and the rooms were clean and luxurious. The bathroom was the cleanest I’ve seen while I traveled around America. I really recommend coming here in Grand Hyatt Washington. Just avoid the bread in the buffet.
Read more
Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Hyatt Hotels and Resorts, Other at Grand Hyatt Washington
Responded 2 days ago
Good afternoon H1701RS, Thank you for such a glowing review! Our staff works hard to make you stay comfortable and that all your needs are met. I will let them know how much you appreciated their effort. We look forward to you next stay with us. Please let us know if we can be of further help. Warm Regards, Gale
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
How C wrote a review Feb 19
USA79 contributions111 helpful votes
The room was mediocre. The gym was tiny and far away. Check in folks were not that friendly. The check in was slow. Don’t even bother with the digital key. I think the location was good. Close to the metro.
Read more
Review collected in partnership with Hyatt Hotels
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Hyatt Hotels and Resorts, Other at Grand Hyatt Washington
Responded 2 days ago
Hello howcha79, Thank you for posting this review our Grand Hyatt Washington. I am happy that you liked our location. I am very sorry you had issues with our staff, room, and gym. I hope your next stay is much better. Best Regards, John
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Feng C wrote a review Feb 17
Santiago, Chile1 contribution
Front desk is rude and unhelpful. Booked a room with two beds due to traveling with children. Got a room right next to construction and very noisy. Called the front desk and front desk said no other alternative rooms, can’t upgrade and can’t change then hang up on us. The worse service. Definitely do not recommend this hotel. This is likely the last time we stay at a Hyatt.
Read more
Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Hyatt Hotels and Resorts, Other at Grand Hyatt Washington
Responded 4 days ago
Dear FengLuna C, Thank you for taking the time to share your feedback. We are so sorry to hear of your negative experience and would like the opportunity to discuss this with you further. Please reach out to us via our hotel review email, propertyreviews@hyatt.com with your stay details. We hope to hear from you soon. Best regards, Laura
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
HandinHandAdvocate wrote a review Feb 16
Bedford, New Hampshire1 contribution
Loved the inside view although “outside view” cost more just to look at buildings, spacious room, bathroom bit outdated, great food at the cure and bistro, fabulous waitress, great conference, outstanding buffet.
Read more
Review collected in partnership with Hyatt Hotels
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Hyatt Hotels and Resorts, Other at Grand Hyatt Washington
Responded 5 days ago
Dear HandinHandAdvocate, Thank you for your excellent rating and feedback. We appreciate all guest comments and feedback and thank you for taking time to share your experience with us. We are so glad that overall, you had a wonderful stay. Thank you for staying with us. We hope to welcome you as our guest again very soon! Warm Regards, Betsy
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
jehrenfeld wrote a review Feb 16
1 contribution1 helpful vote
Would not ever stay here again. The hotel was a nightmare. No hot water. The toilet overflowed. There was literally jackhammering going on directly above my room due to renovations and the hotel could not have cared less.
Read more
Review collected in partnership with Hyatt Hotels
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
Response from Hyatt Hotels and Resorts, Other at Grand Hyatt Washington
Responded 5 days ago
Dear jehrenfeld, Thank you very much for your review. I'm very sorry to learn of your experience during your stay and sentiment which is not consistent with our standards. This information has been communicated to our team to be addressed. We would love to gather further details and address your concerns. Please feel free to contact us at propertyreviews@hyatt.com. We look forward to hearing from you and hope to welcome you back in the near future. Best Regards, Betsy
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
lasereyesdoc wrote a review Feb 16
Key Biscayne, Florida192 contributions114 helpful votes
I had no hot water my entire stay. I was lucky if it became lukewarm even after running the water for 20 to 30 minutes as the hotel suggested that I do. The hotel told me this was a known issue and there was nothing they could do while the hotel was being remodeled. If that is the case, they should have blocked off that room and not used it.
Read more
Review collected in partnership with Hyatt Hotels
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Hyatt Hotels and Resorts, Other at Grand Hyatt Washington
Responded 5 days ago
Dear lasereyedoc, Thank you for taking the time to review your past stay with us. We appreciate you choosing to stay with us but apologize that the stay did not meet expectations due to issues with your room during our construction. All comments are communicated to hotel management, so they are aware and to help better our location. If you would like help addressing these concerns, please send a detailed message including dates of stay and the first and last name the room was booked under to propertyreviews@hyatt.com. We thank you for choosing to stay with us and hope to have the opportunity to welcome you back again. Warm Regards, Betsy
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Michael S wrote a review Feb 16
6 contributions2 helpful votes
Unacceptable noise and lack of amenities. So many other choices in the city - stay elsewhere until the construction is completed. Have stayed here many times in the past. Overall quality, service and attitude all seem to have declined considerably.
Read more
Review collected in partnership with Hyatt Hotels
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
Response from Hyatt Hotels and Resorts, Other at Grand Hyatt Washington
Responded 5 days ago
Dear Michael S, Thank you for taking the time to review your past stay with us. We appreciate you choosing to stay with us but apologize that the stay did not meet expectations due to issues with the construction noise and amenities. All comments are communicated to hotel management, so they are aware and to help better our location. If you would like help addressing these concerns, please send a detailed message including dates of stay and the first and last name the room was booked under to propertyreviews@hyatt.com. We thank you for choosing to stay with us and hope to have the opportunity to welcome you back as a loyal Hyatt guest. Warm Regards, Betsy
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
djwelsh1980 wrote a review Feb 16
Batesville, Indiana2 contributions2 helpful votes
Not a good experience. Promises were not followed through. Malfunctioning toilet, malfunctioning phone. No warning when the water was shut off. Food served at the meeting for breakfast was not hot enough.
Read more
Review collected in partnership with Hyatt Hotels
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Hyatt Hotels and Resorts, Other at Grand Hyatt Washington
Responded 5 days ago
Dear djwelsh1980, Thank you for staying with us and sharing your valuable feedback. We strive to make each stay as pleasant and comfortable as possible, and it is clear that we have failed you in this regard. We have noted your concerns regarding your experience with your room and dining. We would love to gather further details and address your concerns. If you would like to discuss this further, please send us a detailed email to propertyreviews@hyatt.com and we’ll be glad to assist you. Please include confirmation number (if available), name, dates of stay, name reservation was reserved under or any other pertinent information. We understand your frustration and concerns and welcome the opportunity to prove ourselves again as your trusted hotel. We look forward to hearing from you and hope to welcome you back in the near future. Kind Regards, Betsy
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Previous
123456
Not the right property for you?
There are more places to choose from in the Washington DC area.
PRICE RANGE
C$362 - C$537 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand hyatt washington hotel washington dc, grand hyatt washington dc, hyatt washington dc, washington dc hyatt
LOCATION
United StatesDistrict of ColumbiaWashington DCUpper Northwest
NUMBER OF ROOMS
897
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

Grand Hyatt Washington - UPDATED 2024 Prices, Reviews & Photos (Washington DC) - Hotel - Tripadvisor

Frequently Asked Questions about Grand Hyatt Washington
Which popular attractions are close to Grand Hyatt Washington?
Nearby attractions include The Escape Game DC - Downtown (0.3 km), National Portrait Gallery (0.4 km), and Smithsonian American Art Museum (0.4 km).
What are some of the property amenities at Grand Hyatt Washington?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Grand Hyatt Washington?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Grand Hyatt Washington?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Grand Hyatt Washington?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Grand Hyatt Washington?
Conveniently located restaurants include Barmini, Zaytinya by José Andrés, and Ristorante TOSCA.
Are there opportunities to exercise at Grand Hyatt Washington?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Grand Hyatt Washington?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Hyatt Washington offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Grand Hyatt Washington?
The staff speaks multiple languages, including English, Spanish, French, and Italian.
Are there any historical sites close to Grand Hyatt Washington?
Many travellers enjoy visiting Arlington National Cemetery (4.3 km), Hillwood Estate, Museum & Gardens (5.4 km), and Ford's Theatre (0.4 km).