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The Washington Marriott at Metro Center boasts a prime location that has garnered appreciation from many visitors for its proximity to DC's attractions and easy access to transit. While opinions on value vary, the M Club lounge and other amenities like the in-house Starbucks receive positive mentions, despite minor suggested improvements.
The hotel's cleanliness is consistently praised, with rooms often described as spotless and comfortable. Although some noise concerns have been noted, the service, particularly the valet and front desk, is frequently commended for being friendly and efficient.
Location
Convenient
Atmosphere
Inviting
Rooms
Modern
Value
Reasonable
Cleanliness
Spotless
Service
Attentive
Amenities
Satisfactory
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I have stayed in this hotel in the past and wasn't really impressed, yet nothing bad really stood out. On a recent trip to DC a few weeks ago, I decided to give it another try as the hotel had been renovated and it was a great rate.
Upon arrival at the hotel, very early on a Saturday AM, before 10, I was delighted that a room was ready for me! My room was a nicely renovated room on a higher floor with a view of surrounding buildings, nothing amazing but it was only for a night so it didn't matter. I was also happy that the M Club was open on weekends so I was able to get some coffee, beverages, snacks and breakfast in the AM.
The hotel also has a full service Starbucks and is located steps from the Metro Center station.
My room was clean, quiet and comfortable and did have sufficient outlets and lighting. I was able to settle in and enjoy my day watching the forecast for the winter storm that was predicted for later that weekend in the greater DC metropolitan area.
I used my F&B credit (part of the hotel's "resort fee" ) in the bar and the service was excellent. I had a nice flat bread and a cocktail while seated at the bar and the staff was very nice and attentive to all the guests present at the time.
The property is conveniently located within a short metro ride from everything in town, as well as being walkable to many sites and places to eat. All the staff was very nice and the doorman especially was always willing to get you a taxi and provide updates to the rather frigid temperatures and incoming snow.
I'm glad I opted to give them another try, I was very happy with my stay and it's nice to see Marriott hotels that are operated and staffed by Marriott and not franchisees.
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Date of stay: January 2025
Value
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Location
Cleanliness
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Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Room was ready early and the rooms were spacious and clean.
All of the staff were incredibly friendly and hospitable. All of the housekeeping staff greeted me warmly in the corridors.
Josh was especially helpful in putting me in contact with my Uber on the way to the airport, and rerouting him when this overtired out of towner was confused and entered an incorrect pickup location! He was kind and thoughtful and went the extra mile. They are doing something right with hospitality training here! I travel to DC often for work and will be back.
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Date of stay: September 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Great hotel property!! We loved the central location which was about a 15 min walk to the national mall and the metro is right around the corner on the same block. It was so convenient but we also felt very safe the entire time with security guards around and the safety measures to access the elevators. As a platinum member, we did get upgraded to a corner room suite which was not expected since we were checking in very early on a Saturday morning. The overall best thing about the hotel was the club lounge which was open 24/7!!! Wow!! The breakfast in the morning, snacks throughout the day, and small dinner options made us love this hotel even more! The evening dinner attendant in the lounge was so sweet and nice and made sure we had everything we needed. There was also no noticeable construction going on when we went at the end of Sept and everything was very updated and modern. Wish we could have stayed longer!!
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Washington Marriott at Metro Center is listed on Google Maps as a 4-star hotel, located within one block of the Metro Center stop of the Metro/Subway system where multiple transit lines meet. This hotel is only 3 stops away from Union Station on the red line of the Metro.
The hotel was extremely responsive when interacting with them on the Marriott Bonvoy chat app, which I use almost exclusively to communicate with the hotel. I reached out to them hours in advance of my arrival requesting an upgrade and to give them updates on my arrival.
When my train was late, I told the hotel via the chat app. They told me that they were upgrading me and that I could use my ekey so I wouldn't have to go to the front desk upon my arrival. I did exactly as I was told and went to the room in the app with the ekey. It turns out that the room I entered was not an upgraded room, nor did it have the extra items I had requested. I wound up just going to sleep, because it was so late.
I come to find out that the hotel staff member never changed my ekey to the upgraded room, so I went to the wrong room. Apparently, it's a two-step process and they never completed the second part. They offered the upgrade the second day but at that point I had already unpacked and declined the offer. I asked that a physical key be made for me, and they complied. I also requested housekeeping for the room.
After returning from my first day or meetings my room key did not work. The front desk was confused where I was supposed to be, insisting that I was in another room, even though my things were in the room I left in the morning. That got cleared up and I finally got into the room, a room that was never cleaned.
The manager did call me and offer immediate housekeeping service, to which I declined, because of the later hour. The manager was very apologetic and after returning from the club lounge for a snack, the manager had a bottle of wine and chocolates delivered to my room as a way of apologizing. It was a nice touch. I appreciate that they followed through with trying to make it right for me after continually dropping the ball.
The room was comfortable with great bedding and tasteful, modern furnishings. The bathroom was bright and clean. The shower head and wand make for a really nice shower. The pump toiletries are appreciated vs. the single use ones.
The Club lounge was very nicely stocked and is open 24/7. The wine at $22/glass (largest pour) was a bit steep but I don't mind if the quality is there. Their cab was actually very good.
Based on the above I will be giving the hotel 4 stars.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Perfect location and very nice, comfortable hotel! We walked everywhere. Rooms were quiet and large for city standards. Housekeeping, front desk and all staff we came in contact with were very helpful, friendly and professional. My only complaint is the food choices in the hotel. Breakfast in lobby restaurant was very pricey!
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
From the valet stand to the check in process, the staff make you feel welcomed. In a world increasingly filled with technology, hospitality is still driven by the hotel staff. I have been to this hotel a number of times over the last 25 years for meetings. The hotel has been renovated a number of times, but there are staff members who are still here as well as new faces and food that keeps getting tastier. And the location is amazingly as well, restaurants, museums and monuments that make DC a bucket list destination for people all over the country, are walking distance from the front door. When the wheel broke off of one my suitcases TJ Maxx was just two, short blocks away.
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Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This was a highly anticipated "sisters weekend" trip, so the overall experience was great. That said, here are some of the low points. After you pay the exorbitant room rate, you find that it costs $54/night to park at the motel. This is more than I pay for an actual motel room when I'm traveling and just need a few hours' sleep. A staff member took pity on my sister and clued her in to the fact that there was a parking garage a few blocks away which only charged $22/night. There was a refrigerator in the room for our wine and leftovers, but NO microwave! Also, no breakfast of any kind, unless you went down to Starbucks and paid more for their limited food. In-room coffee was provided, but no CREAM! There are no showers in the vicinity of the very nice pool, even though there was a sign that cautioned that guests should shower before using the pool. No little bottles of shampoo, conditioner in the bathroom, but there were wall-mounted bottles in the shower. But no little soaps and no lotion at all.
I have stayed at Super 8s and similar motels for $80/night, which had free parking, free breakfast, a selection of miniature toiletries, and a fridge and microwave in every room. In closing, let me say that the staff were very courteous and helpful, and the location could not have been better. I realize DC is a very expensive place to visit, but come on, can't Marriott provide the little amenities we take for granted in much less expensive motels?
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Date of stay: April 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Randy Goldman, Marketing at Washington Marriott at Metro Center
Responded Apr 12, 2022
Dear ANNE B, Thank you for taking the time to let us know about your experience while staying with us. Your experience as you described is below our standard. Providing the highest level of hospitality is our number one priority, and we sincerely apologize for failing to meet your expectations. We have shared your feedback with our leadership team especially as it relates to your experience with our parking, desire for a microwave and toiletries. We hope you will give us another chance during your next visit to our nation’s capital. Regards, Marriott at Metro Center
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The hotel is being refurbished and refurnished and is undergoing a complete renovation. Rooms are much better now, more spacious, minimalist but classy, everything is functional and the choice of colors relaxing and at the same time refreshing. A sure big improvement of which the customers will be glad. Even the temporary lounge is perfectly assembled and offers a larger quantity of choices. I couldn’t speak better of the well known quality of the Marriott Bites ( food room service). Used it twice when there and the quality is top notch, certainly not a fallback option but rather a quiet high quality dinner in your room. Check in and check out, quick and efficient. The enviable position of the hotel is a further plus.
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Date of stay: August 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
After flying across the country we arrived at the hotel. There was one clerk and two people ahead of us. It took close to 20 minutes to get checked in. Hotel has no wifi. I travel regularly for business and was shocked to hear they don’t have free Wi-Fi. My room faces the street and while this isn’t the hotel’s fault the late night road construction kept me up several nights. Lastly, my flight was delayed so I asked for a late checkout, which I’ve done plenty of times before. I was told there would be a fee for a late checkout, up to half the daily room rate depending on how long I stayed. Overall, I was really unsatisfied with my stay, despite nearly exclusively staying at Marriotts throughout the US. Room was clean and nice, and housekeeping did a decent job when they tidied up the room.
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Date of stay: April 2024Trip type: Travelled on business
Room Tip: If you’re visiting the DC sites this is 1-2 miles from all the common site seeing areas.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marriott Hotels, Guest Services / Front Office at Washington Marriott at Metro Center
Responded Apr 26, 2024
Dear brandon_cm12, We appreciate you choosing our hotel for your visit to Washington, D.C. We are passionate about imagining new possibilities and seek to provide every guest with inspiring hospitality to ensure we exceed their expectations. Therefore, we truly regret not meeting your anticipations. We hope you will give us another chance to deliver the enhanced stay we are known for providing. Kindest Regards, Front Office Leadership Team at Washington Marriott Metro Center
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There are more places to choose from in the Washington DC area.
PRICE RANGE
C$407 - C$638 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
washington marriott at metro hotel washington dc, marriott washington dc, washington dc marriott, marriott metro center
LOCATION
United StatesDistrict of ColumbiaWashington DCCleveland Park
NUMBER OF ROOMS
459
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Are there any historical sites close to Washington Marriott at Metro Center?
Many travellers enjoy visiting The Tomb of the Unknown Soldier (4.6 km), Hillwood Estate, Museum & Gardens (5.3 km), and Arlington National Cemetery (4.2 km).
Is Washington Marriott at Metro Center accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
