I can’t say enough about the customer service here. Kelly at the front desk went out of her way to make us feel welcome. She should be the standard for every employee everywhere to live up to. The location was excellent, the rooms were clean and comfortable. All the employees we encountered were friendly and genuinely concerned with making our stay a great experience. It truly was. Nice to see such commitment to excellence, especially during these times.
Boyfriend and I was in DC for 24 hours. Debated on a newer Marriott property, but ended up spending a little more money to stay at this older hotel because the location is ideal for a quick visit flying in and out of DCA (Reagan National). Metro Center station is literally at the corner. We were able to get from hotel front entrance to airport for check-in (using blue line) in just 35 minutes on a Monday at 4pm. And it's a $2.35-$2.65 fare one-way (depending on time of day), cheapest and easiest way to get in town. Please note that currently there is no restaurant available on property and their pool is not open. The room is very basic and slightly dated. I didn't even ask about housekeeping since we only stayed 1 night. I appreciated the tiny pack of sanitizing wipes they provided in the room (1st property I have stayed since July that provided it). I brought a giant pack to wipe things down in room, but I took this tiny pack with me when we went out. We were given early check in (before noon) and late check out (4pm), so we could leave our items in room. It seems like they are not doing luggage hold currently. Please call ahead and check if they have changed policy if luggage hold is a necessity (since early check-in/late check-out aren't guaranteed). Also, due to recent events, downtown DC looks very "zombieland" like - half the buildings and shops have boarded up their glass windows & doors, this hotel included. Not many people around; overall it was quite sad and depressive looking, so be mentally prepared (but great for social distancing). Not all restaurants are opened, but plenty are. Old Ebbitt Grill is a short walk away - I did their seafood platter during happy hours (it has become my DC tradition). We also walked to Chinatown for dinner one night after National Portrait Gallery. Overall it was a very practical stay. Staffs were nice. Otherwise keep your expectations in check (especially for those who like perks such as free breakfast) during current COVID environment.…
Great location. Decent price. Walking distance to the Smithsonian museums, the Mall, the White House, shopping, great restaurants and more. If you use the Marriott app you can safely stay with contactless service.
Very busy hotel close to everything. Nice room and comfortable bed. Only downside was the exorbitant price they wanted to check in a couple of hours early. They secured our luggage, one suitcase and two identical carry-ons for free, but then had a hard time finding one of our carry-ons when we came back to check in. Nice hotel over all.
As a Titanium member I got a great room with a view to a tiny courtyard and a big wall, for just 300 USD. The reception services below any level, they forget to forward messages, even if I asked they denied- absolutely outrageous. Extremely messy lounge serving the worst of junk food- McDonalds might look a luxurious comparing to that mess they have. Just forget about any * rating- more like a hostel quality.
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