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Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel

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Room & Suite (354)
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About

#114 of 148 hotels in Washington DC
Location
Cleanliness
Service
Value
Modern hotel near the National Mall, The Wharf DC and United States Capitol BuildingThe Holiday Inn® Washington Capitol-National Mall's location places you within walking distance of the National Air and Space Museum, National Museum of Natural History, Museum of the Bible, International Spy Museum, Museum of African American History and Culture, and of course the gorgeous National Mall. In addition to DC's most popular attractions, numerous government agencies and offices such as DOE, DHHS, FAA, FEMA, HUD, NASA, USDA, and American Farm Bureau Federation, are within walking distance. Book your stay just minutes from Washington's most storied historical sites, including the Washington Monument, Jefferson Memorial, World War II Memorial, and MLK Jr. Memorial. Amenities include free high-speed Internet access, mini refrigerator, Keurig coffeemakers, and in-room safes.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Centre with Internet Access
Car park
Wifi
Rooftop pool
Outdoor pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Kids' meals
Vending machine
Rooftop bar
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Picnic area
ATM on site
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Self-serve laundry
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Room service
Safe
Telephone
VIP room facilities
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand films
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Family
Centrally Located
Languages Spoken
English, Spanish
Hotel links
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Location

550 C St SW, Washington DC, DC 20024
Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel
4.0
4.0 of 5 bubbles3,237 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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The Holiday Inn Washington Capitol - Natl Mall finds favor with guests for its excellent location, a stone's throw away from the National Mall and convenient transport links. While the hotel's service is often described as amiable and attentive, some guests feel the amenities and value fall short, pointing out the dated decor and additional charges. Although the rooms and overall cleanliness receive commendations, issues like poor soundproofing and dim lighting in rooms are drawbacks that have been highlighted.
Location
Convenient
Atmosphere
Uninspiring
Rooms
Unkempt
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Unremarkable
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3237Reviews124Q+A100Room tips
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Fred N wrote a review Feb 2024
Spearfish, South Dakota940 contributions
In DC for a conference. After the conference we relocated to this hotel. The service we received was excellent. The room was nicely furnished, clean, and comfortable. The hotel is conveniently located near so much to see and do. We did a lot of walking to some monuments and the Chinatown area. We found some excellent places to eat. We will stay here again when we return to DC next year. Travel safe…
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Stephanie T wrote a review Jun 2023
20 contributions
Hotel's Favourite
Clean, comfortable hotel with friendly, helpful staff. This is a great location for museums and monuments. We walked from this location, but taxis were readily available and it is close to public transportation. If you are driving in, reserve your parking when you make your reservation for a better rate. We had in/out access for the duration of our stay.
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Date of stay: June 2023
Value
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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BigIsh wrote a review Feb 2024
Des Moines, Iowa173 contributions
+1
My daughter and I stayed here several nights and the staff was very friendly. The 21st Amendment Bar and Grill served great food. The wings were huge. We asked if our wing order could only have a certain chicken wing and the GM was very kind and allowed us to get just those pieces we asked for. Thank you so much. I know it something that is not done regularly and we are thankful for your generosity with it. The hotel is a short walking distance to the National Mall and and other sites to see. I highly recommend this hotel for sightseeing and visiting. Using the DC Metro is pretty easy. And if you seem lost or unsure which way to go, someone will be nearby to volunteer any help or ask at the ticket booth and they will help.
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Date of stay: February 2024Trip type: Travelled with family
Room Tip: The food trucks are plenty. No shortage of food to taste.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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67kewpie wrote a review Feb 2024
Columbia, Missouri159 contributions
We spent 4 nights here over President's Day Weekend. The hotel was very busy. Despite the crowds the staff was generally helpful and polite. A Starbuck's is connected and that helped save money at breakfast. We tried a nearby deli but preferred the Starbuck's. Our intent was to always take Metro. L'Enfant station is very near. Downside is that area is commercial and shuts down at 5pm. So eateries are not nearby. We always felt safe though walking to Metro. We did think the beds were too firm but pillows come in a variety of softness/firmness. In one room our TV didn't work properly. It was not fixed or replaced but because we were gone so much it wasn't a huge problem.
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Date of stay: February 2024
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Geminican wrote a review Feb 2024
San Jose, California2119 contributions
Positives: * Fast and efficient check-in by Kendall - arrived early and she offered a room that was already available though I chose to wait until later to get the room type I requested. Haidy also gave me an upgrade due to my status when I picked up the new room assignment in the evening. * Concierge teams were good: Marcus and James. * Excellent hot shower temperature 7 out of 8 nights * Convenient location: one block from a major Metro Station called L'Enfant where five lines intersected, which is only metro station with highest # of metro lines meet and one of most convenient metro stations in DC area. * Walking distance to National Mall, especially if your activities are concentrated on the southwest quadrant of National Mall. * Tourists buses like Hop-on, Hop-off, Big Bus Sightseeing, DC Circulator stops are all within walking distance. * Taxis are almost always available outside the hotel * Good room temperature and easy to adjust up and down * Comfortable bed and cozy room * Good room design with good use of space * The housekeeping did a good job preparing the room for my arrival * The hotel also did its best to help locate extra luggage rack for me which is non-standard Negatives: * Fast check-out by Genet - but when asked to provide a summary of my stay with additional customized verbiage, she refused. She could have been more patient with better attitude especially I explained why I needed it. I did not appreciate Genet's handling. * Very poor soundproof - even worse compared to most hotels in the US. But given its size and scale, the hotel was able to manage the noise level well to ensure guests don't make noises to disturb others between 10pm to 7am. * After requested housecleaning, three issues arose right after that in the same evening: 1. Cold shower (the only day), 2. shampoo and conditioner bottles attached to the wall were malfunctioning where they placed devices to stop bottles from dispensing gels. 3. Sink draining stopper was completely shut and unable to reopen. Raised the issue to the hotel and they said they couldn't fix until the next day. They offered other forms of compensation, but I told them nothing is more important than a functioning room and everything was fine for the first three days. What's essential they did not consistently deliver and tried to offer more that were non-essential or not part of package I purchased. This is the reason this hotel could not receive a 5 out of 5. Had this not happened, this hotel would have received a higher rating, if not, 5 out of 5 given how it was able to manage controllable risks effectively most of time. Other Items: * Shower stream and pressure inconsistent. It was good first three days, but after they, seems like they changed the setting and I did not prefer the new setting, but the hot shower temperature has improved and was great until departure. * There is a McDonald and a Pizza Place (they do sell salads) within the same block that operates long hours each day. There is also a restaurant inside the hotel. That's about it if you are looking for food nearby, especially after 4pm when most restaurants near National Mall are closed. If the weather is good, you may find food trucks along outer boundaries of National Mall, but they most sell finger foods like fries, hot dogs, and hamburgers, and most also don't operate during winter, or after sunset. Your food choice is very limited in National Mall Southwest quadrant area. Northwest, or NE near Union Station, you may find more food options. In National Mall area, it's hard to find "healthier" foods. * There is also a Starbucks right next door * If you need grocery, the hotel has a mini-market or you can take the metro from L'Enfant Station to Waterfront Station (one stop, either using Green or Yellow Line), and there is a Safeway (supermarket) right outside of the Metro station entrance. * There is a railway nearby, some mornings you heard trains running early in the morning like 4 or 5am-ish, some days were quiet. You heard them but not to the level that's unbearable. * There is an on-site ATM machine and also a bank called "Democracy Credit Union" in the hotel.
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Date of stay: February 2024
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Location
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Red Eagle S wrote a review Feb 2024
1 contribution
Overall, stay was good here. All staff were friendly and helpful. The only drawback was the rooms vent was dusty when it blew air, and windows don't open, so my partner started to get runny nose, sinus issues a few days into our trip. The rooms need a deep clean from time to time with dusting behind the bed headboard, etc. since there is no other ventilation and you're sleeping there. Otherwise clean though. It is a great location and easy to walk to places, and the parking garage is convenient. Good food at the restaurant and Starbucks is in the building. Appreciate the good staff.
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Date of stay: February 2024
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Location
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Trip type: Travelled as a couple
Room Tip: Nice weight room
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Kai C wrote a review Jan 2024
Half Moon Bay, California1268 contributions
No-nonsense well-run place near the Capitol. The rooms are basic but clean and while not fancy, exactly what a guest wants. Wish they had glass cups instead of paper, and their toiletries were 'Made in India', weird for an establishment near the White House. Can't they find a US company???! Friendly and efficient staff. I detracted one star for the slow WiFi.
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Date of stay: January 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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cbenw wrote a review Jan 2024
United States46 contributions
We stayed here for 6 days over Christmas. Our room was comfortable and clean. We were on the 6th floor and faced the railroad tracks. We could hear the train bells and whistles but it didn't disturb our sleep. We were able to walk to the mall, museums, and the wharf with no problems. Cabs were waiting out front of hotel so it made it easy to get the airport.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: There was a Keurig in our room so we brought along our own coffee, tea, and hot chocolate kpods.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Roberto Perez, Other at Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel
Responded Jan 19, 2024
Dear Valued Guest, Thank you for taking the time to write a review on your recent stay with us. We truly appreciate your feedback and are glad to know the hotel overall met your expectations for your 6 night stay with us! We hope to have an opportunity soon to have you once again! Sincerely, Roberto Perez Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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thompso2 wrote a review Dec 2023
New York City, New York453 contributions
We only stayed one night, after a late arrival into DC. The online check-in worked beautifully, and the night clerk had our key waiting with a smile. Our room was clean and comfortable, and the shower provided plenty of hot water. Online check-out didn't work for us, possibly because ours was a rewards stay with no balance due, but the morning clerk checked us out very quickly and was also quite pleasant. Since breakfast wasn't included and the on-site restaurant was a bit pricey, we headed down the block for a delicious breakfast at 2 Sisters Deli, which we'd recommend.
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Date of stay: December 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Roberto Perez, Other at Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel
Responded Jan 19, 2024
Dear Valued Guest, Thank you for taking the time to write a review on your recent stay with us. We truly appreciate your feedback and are glad to know the hotel overall met your expectations. We hope to have an opportunity soon to have you once again! Sincerely, Roberto Perez Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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captain c wrote a review Dec 2023
1 contribution
The hotel is nice inside especially during the winter they are warm and welcoming. The only problem I had was the weird noises. Typically I always like to jokingly say the hotels I stay at are haunted but this one had way too many coincidences. First all, after touring one of the museums and coming back to the hotel, half of my family of six split off to go to the bar. My sisters (young) and I went back to the room. We were chilling for about 10 minutes when I heard a quick knock on the door and my grandmothers voice. I told my sisters to be quiet and went to check the peep hole. There was no one there, so I double locked the door. For about 10 minutes straight, my sisters and I continued to hear strange noises. For example, a dripping sound and people running up and down the hallway (both upstairs and same floor). We also kept hearing the doors next to us open and close but they were literally our families doors? But the weirdest part was, we eventually told each other to stop worrying and stop making something out of nothing and then we finally heard a knock on the door. My grandpa’s voice was heard, my mom’s and then my grandma’s. Me and one of my sisters jumped up from the bed and rushed to the door. We unlocked the two locks and when she was about to open the door, I looked out the peep hole and there was literally no one. I opened the door to find no one in the hallway either. My sister shook her head and re locked the locks. The running up and down the hallways continued for hours. Finally at 11 me and my mom went to the next floor up and listened to the room directly above us. Nothing could be heard and we settled on the idea that the sound was just the elevator shaft (which makes sense since we were staying in 716 which is close to the elevator) and the walk back to our room, I noticed a bleach stain outside our room. Like a liquid was spilled and needed cleaning. With all that was happening, of course I was thinking it was blood before. But it could have been anything else but I do have a rep to make something out of nothing. Thank you
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Date of stay: December 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel
Responded Jan 24, 2024
Hi captain c, Hosting your stay is a pleasure for us. We appreciate you for choosing the Holiday Inn Washington Capitol National Mall for your lodging needs. Thank you for sharing your experience. I am sorry to learn what happened. I've sent your feedback to our management team as a reference for improvements. I hope to get another chance to host your next visit. We promise to make the value of your experience worth it for all the right reasons. Yours in hospitality, Jeraldine R. Case Manager IHG Hotels & Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
C$227 - C$486 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn washington - capitol hotel washington dc, holiday inn washington dc, washington dc holiday inn, holiday inn capitol
LOCATION
United StatesDistrict of ColumbiaWashington DC
NUMBER OF ROOMS
536
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel - UPDATED 2024 Prices, Reviews & Photos (Washington DC) - Tripadvisor

Frequently Asked Questions about Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel
Which popular attractions are close to Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel?
Nearby attractions include National Air and Space Museum (0.2 km), Museum of the Bible (0.2 km), and Hirshhorn Museum and Sculpture Garden (0.4 km).
What are some of the property amenities at Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel?
Conveniently located restaurants include Mitsitam Native Foods Cafe, Capitol Bistro, and 2 Sisters Deli.
Are there opportunities to exercise at Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Is Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel located near the city centre?
Yes, it is 0.9 km away from the centre of Washington DC.
Are pets allowed at Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel?
The staff speaks multiple languages, including English and Spanish.