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Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel

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550 C St SW, Washington DC, DC 20024-2572
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About

#109 of 154 hotels in Washington DC
Location
Cleanliness
Service
Value
Modern hotel near the National Mall, The Wharf DC and United States Capitol BuildingThe Holiday Inn® Washington Capitol-National Mall's location places you within walking distance of the National Air and Space Museum, National Museum of Natural History, Museum of the Bible, International Spy Museum, Museum of African American History and Culture, and of course the gorgeous National Mall. In addition to DC's most popular attractions, numerous government agencies and offices such as DOE, DHHS, FAA, FEMA, HUD, NASA, USDA, and American Farm Bureau Federation, are within walking distance. Book your stay just minutes from Washington's most storied historical sites, including the Washington Monument, Jefferson Memorial, World War II Memorial, and MLK Jr. Memorial. Amenities include free high-speed Internet access, mini refrigerator, Keurig coffeemakers, and in-room safes.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Coffee shop
Kids stay free
Taxi service
Business Centre with Internet Access
Car park
Wifi
Rooftop pool
Outdoor pool
Vending machine
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Picnic area
ATM on site
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Room service
Safe
Telephone
VIP room facilities
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand films
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Centrally Located
Languages Spoken
English, French, Spanish, Arabic
3181Reviews124Q+A100Room tips
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amycE8965UV wrote a review Jan. 2023
Greensboro, United States1 contribution
Let's start with the pros: (it is a shorter list). -location (a little further from the Mall than I usually stay but still within walking distance) -room (decent room, clean, good size) -price (this was fair overall, not stellar but decent) Cons: -Charges (the hotel made five total charges to my card on file which included the total charge x2 plus three extra charges; eventually the extra four charges were removed so the correct amount was the only one finally processed but this could be frustrating for someone who has not planned for hundreds or thousands in charges holding up their account for a week or so) -Parking (the hotel charges for parking which is an attached public garage; my partner parked and paid less than half of what I was charged due to a reduced weekend rate just paying through the garage. Something to check into) -Restaurants on site (This turned into one of the best memories at the hotel purely for how laughably bad it was. The buffet breakfast was what it was; watery eggs, McDonalds hashbrowns, etc. For dinner my partner ordered the homemade chips as his side. They were literally potato chips. Out of a bag.And they charged extra for them! The gall. The staff were incredibly slow, waiting for 20-30 minutes for drink refills, etc. ) In summary, if you are looking for a moderately priced place to stay for a decent night's rest, this isn't a terrible choice. Watch your charges, check into parking costs, and don't bother eating there. DC has too many good restaurants.
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Date of stay: December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHG Service, Owner at Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel
Responded 5 days ago
Hello, amycE8965UV Thank you for telling us about your experience with us during your stay at our hotel and also for choosing us. This will indeed help us improve for you and other future guests. I would like to take this chance to apologize for the situation you have encountered. Don't worry, I have shared your sentiment with our management for further attention. Nothing makes us happier than delivering the best experience to our beloved guests. We look forward to serving you again. I'm sure you'll love the changes and improvements. Alejandro G. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Andrew N wrote a review Dec. 2022
Hendersonville, North Carolina107 contributions10 helpful votes
Hotel was very clean with comfy beds and great water pressure in the shower. All hotel staff were friendly and housekeeping was excellent. You can't beat the location. It is only a block from The Air & Space Museum and within comfortable walking distance of the National Mall. Parking garage was well lit, clean, and there was always an attendant on duty.
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Corrine de la Torre, Sales at Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel
Responded 4 weeks ago
Andrew N, Thank you for choosing to be our guest for your recent trip from North Carolina. We appreciate your feedback and are happy to hear that our water pressure, location and parking garage were contributing factors to a successful visit. We hope to see you again in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
LYMN wrote a review Dec. 2022
1 contribution
The staff member I interact with (a young Chinese man) made derogatory comments behind his mask. I was shocked. I only said hi and he said a nasty thing. In the evening my friend went to the vendor machine they kept close to reception and I waited for her a few steps away and he noticed me. His behaviour repeated. The same nasty comment. I stayed before at the same inn in Windsor and everything was fine. That's the reason I booked again with them but I will never do that again. This is unacceptable customer service not to mention that it's inappropriate in general.
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Date of stay: October 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Corrine de la Torre, Sales at Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel
Responded 4 weeks ago
316lymn, Thank you for choosing our property for your recent visit. Please contact us at your earliest convenience to describe the individual and scenario in further detail so we are able to address accordingly. We appreciate you taking the time to bring this matter to our attention and we hope to speak with you soon. Please contact (202) 479 - 4000 and ask to speak with the Front Office manager or the manager on duty.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sarah T wrote a review Dec. 2022
Hattiesburg, Mississippi55 contributions1 helpful vote
Great location, easy walk to National Mall. The parking garage was a tight fit for our Silverado and the fee was really high, $58 one day. Starbucks and cafe were nice and convenient. Gym was decent. Trains were loud right outside the window. Bathroom was small and not the cleanest.
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Corrine de la Torre, Sales at Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel
Responded 4 weeks ago
thornton32704, Thank you for choosing our property for your visit from Mississippi. We appreciate your detailed review and we hope to see you again in the future. For future accommodations with a vehicle we would suggest to look into our parking package and seek parking on P2 or P3. The lower levels will still offer access to the hotel lobby however the parking spaces are fit for SUV and larger vehicles. We hope to see you again and wish you a happy New Year.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dapht Phunk wrote a review Dec. 2022
102 contributions33 helpful votes
Love this hotel - great location, wonderful staff. Location is perfect for sightseeing on the mall. Love that there's a Starbucks and restaurants onsite as well (kids eat free!) Shut out to Chris the front desk manager who went above and beyond to make our stay enjoyable!
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Date of stay: December 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Corrine de la Torre, Sales at Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel
Responded Dec. 28, 2022
DaphyPhunk, Thank you for choosing to be a guest here with us at Holiday Inn Washington Capitol - National Mall. We are very happy to hear that you found our amenities, staff and location ideal for your DC trip. We will be sure to share your kudos with Chris and we hope to see you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
mrbradshaw wrote a review Dec. 2022
Lake Charles, Louisiana4 contributions
I've stayed here on all past DC trips and the location is unbeatable but does the hotel have either a 3 bed room or cots available to accomodate 3 adults? We have three adults that really need to each have their own bed. I did not see any thing about this on the web site.
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Date of stay: December 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Corrine de la Torre, Sales at Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel
Responded Dec. 20, 2022
Mrbradshaw, thank you for your interest in our property. Rollaway beds / cots are full sized temporary beds on wheels. These only fit into a handful of rooms as adding them to a standard room are deemed a fire hazard. The closest option we could offer is our one bedroom suite. This room will come equipped with a king sized bed, a sleeper sofa pull out couch and will fit a rollaway bed for an additional fee. Please be sure to contact the hotel directly if you have any further questions.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
KiwiViajero wrote a review Dec. 2022
Wellington, New Zealand157 contributions117 helpful votes
I stayed here for two nights in December 2022. It took about half an hour by taxi from Dulles airport (early morning when there was no traffic). It's also a 20-minute walk to Union Station, although probably longer as I tend to walk quickly and it would take much longer with luggage. The hotel is located in the middle of an area with government buildings, so there are very few shops and restaurants in the surrounding streets. There are not a lot of people in the streets, although the area did feel safe. Thankfully in the block where the hotel is located there is a Starbucks, deli, pizzeria, and McDonalds. Otherwise, you'll have to walk about 5-10 minutes to L'Enfant Plaza where there's a food court. There are restaurants in the hotel that I did not try, and also a little shop with snacks and drinks. The National Aeronautics and Space Museum is only five minutes away. I stayed here as it was close to a conference that I was attending. Otherwise, if I return to Washington DC, I won't stay in this part of the city. The lobby is wonderful and flash. However, the room itself was a bit dated. I knew this immediately when I entered as the light switch was of an old style. I had a problem with the air conditioning (to heat the room). It was very noisy and came on suddenly at about 3am one morning and woke me up. There were also random plumbing noises at night. Don't stay here if you want a quiet night. The TV signal and wifi were ok but there were occasional hiccups. The bed was comfortable with both soft and hard pillows, and there was plenty of space in the room. The coffee machine was rather old. Haven't you heard of modern Nespresso machines? The service at the front desk was ok, but a bit robotic. There were no smiles or warm welcomes when I arrived and checked out. You should work on that! On my first morning they started vacuuming outside my door at 8:30am and, on my second morning, they knocked on my door at 8:30am to leave me my bill. As I was asleep because of jet lag, that was not good timing. I recommend that hotel staff members try to keep the morning noise down out of consideration for hotel guests. Definitely get the old-fashioned air conditioning fixed as it was very loud!
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Date of stay: December 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Corrine de la Torre, Sales at Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel
Responded Dec. 20, 2022
KiwiViajero, Thank you for choosing to be our guest for your trip to Washington, DC. Your feedback was very detailed and will help us continue to grow our services. It sounds like you hit traffic just in the Knick of time for a 30 minute trip from Dulles. Great job! The traffic on some days can be quite a doozy. We are very fortunate to have the museums very close to us. While a lot do offer cafes, we are limited to dinner options. The area has improved tremendously with the addition of the Southwest Waterfront but I agree, some guest choose not to walk any more after a long day of exploring. We are very fortunate to offer uber pick-up and public transit very close by. KiwiViajero, thank you for taking the time to detail your experience. Not only does your feedback help us grow and improve, it is valuable feedback for future guest. We hope to see you again in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Connor N Alexander wrote a review Dec. 2022
Summerfield, Florida23 contributions1 helpful vote
Great, affordable and 0.50 miles from every museum and Smithsonian! We LOVED our king size room accommodation and the star bucks and restaurants down stairs! Highly recommend for anyone on their honey moon!
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Date of stay: November 2022
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Ride the "Lime" scooters to ANY museum so much fun and overly affordable !
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Corrine de la Torre, Sales at Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel
Responded Dec. 6, 2022
SHECO2, Thank you for choosing our property for such a monumental visit. CONGRADULATIONS!! We are so happy for you and are glad to hear that you enjoyed your visit with us. We look forward to seeing you again. Thank you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Audrey M wrote a review Nov. 2022
Beautiful hotel! The front desk they were so helpful and very friendly! The rooms were beautiful very comfortable beds , nothing to complain! close to all sites we walk all around! Definitely would recommend this hotel
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Date of stay: November 2022
Value
Location
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Trip type: Travelled as a couple
Room Tip: Just go I love this hotel , we couldn't go to the pool it was close why it's it was November lol...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Corrine de la Torre, Sales at Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel
Responded Dec. 6, 2022
audreymD5457LX, Thank you for choosing to be a guest here with us at Holiday Inn Washington Capitol - National Mall. We appreciate your feedback and we hope to see you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Grace W wrote a review Nov. 2022
3 contributions3 helpful votes
We stayed here for one night in 09/2022. During our trip, we did not stay in any other hotel. After one night at Holiday Inn, my son got 5 bed bug bites along his legs and arms. I got one on my arm as well. I talked with the staff, and filed a report with the staff (I took a picture of the report and can upload it if needed). The staff told me that they would perform a bedbug search, and follow up with me within a week. Now it is mid 11/2022, I never heard anything from them. When we went home, we left all our luggage outside in the sun, and everybody took a shower before they touched anywhere in the house. In this way, we avoided bringing the bed bugs home. I usually do not write reviews. That's why it took me so long to finally write it down here. I would not recommend avoiding this place to anyone.
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Date of stay: September 2022
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Room Tip: bed bugs, avoid this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from IHG Service, Owner at Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel
Responded Dec. 3, 2022
Hi graceww2022, Thank you for leaving us feedback surrounding your experience with our hotel. We appreciate you choosing us and doing business with IHG® Hotels & Resorts. We dedicate ourselves to providing a positive and excellent hotel experience, and I am sorry to learn that some aspects of your visit turned out otherwise. I have shared your comments with our hotel management and sent you a private message to obtain additional details about your stay. I hope you read it at your most convenient time. Sincerely, Renz A. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$152 - US$326 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn washington - capitol hotel washington dc, holiday inn washington dc, washington dc holiday inn, holiday inn capitol
LOCATION
United StatesDistrict of ColumbiaWashington DC
NUMBER OF ROOMS
536
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Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel - UPDATED 2023 Prices, Reviews & Photos (Washington DC) - Tripadvisor

Frequently Asked Questions about Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel
Which popular attractions are close to Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel?
Nearby attractions include National Air and Space Museum (0.3 km), Museum of the Bible (0.2 km), and Hirshhorn Museum and Sculpture Garden (0.4 km).
What are some of the property amenities at Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel?
Some of the more popular amenities offered include free wifi, a pool, and a fitness centre.
Which room amenities are available at Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
Is parking available at Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel?
Conveniently located restaurants include Mitsitam Native Foods Cafe, Capitol Bistro, and Potbelly Sandwich Works.
Are there opportunities to exercise at Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Is Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel located near the city centre?
Yes, it is 1.0 km away from the centre of Washington DC.
Are any cleaning services offered at Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel?
The staff speaks multiple languages, including English, Spanish, French, and Arabic.
Are there any historical sites close to Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel?
Many travellers enjoy visiting Arlington National Cemetery (4.3 km), Hillwood Estate, Museum & Gardens (7.0 km), and Georgetown University (5.1 km).