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I had high expectations and was let down in a huge way. The property is in a great area and has some great amenities but the staff shortages and some other issues really run the property down. The rooms are large and well appointed. The...More
If any of you are keeping track, 5th Kimpton in as many weeks. When I visited the previous Kimpton's, I would ask the front desk clerk, which was their favorite DC Kimpton. Without fail, they all told be to stay at the Mason & Rook....More
1 Thank Bill S
Response from DontePJohnson, General Manager at Kimpton Mason & Rook HotelResponded May 13, 2018
Wow, what an amazing review! It's great to hear that the folks at the other Kimptons in DC are showing us love. We've got some phenomenal hotels in the city. So, it's great to be among the faves. I cannot wait to show this to...More
I've stayed at many Kimptons, and this one was the worst. Everything is slow--there's always a wait for the elevators, we had to request housekeeping both days of our stay because they hadn't come by mid-afternoon, and breakfast service at the restaurant is terrible. The...More
Thank Michael P
Response from DontePJohnson, General Manager at Kimpton Mason & Rook HotelResponded 1 week ago
Thank you for taking a moment to post some feedback about your visit with us. It certainly appears that we missed the mark in some key areas during your stay. I'm really sorry about that. No one should ever have to request housekeeping service nor...More
I stay at Mason & Rook about every other month, it seems, and I've had a great experience every time. The staff are always super friendly and helpful when I check in and every time I walk in the door. The rooms are nice updated,...More
Not worth the rating we saw on booking. We were disappointed in the cleanliness of the hotel. The overall cleanliness was ok, except in the room and hallways.
However, The restaurant is very surprising, as are the cocktails, (in a good way!). The area is...More