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Willard InterContinental Washington

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Traveller (1605)
Room & Suite (718)
Dining (127)
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Overview
  • Excellent72%
  • Very good20%
  • Average5%
  • Poor2%
  • Terrible1%
Travellers talk about
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AMENITIES
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
5 Star Hotel
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Rooms
Jul. 8Jul. 9
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,480)
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Traveller rating
2,305
659
191
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51
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51
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681 - 685 of 3,282 reviews
Reviewed June 22, 2017

Went to visit my son in DC during Memorial Day Weekend. Got an excellent deal as an Intercontinental Ambassador. Ali (from Turgutlu(Kasaba), Turkey was excellent at getting our terrific service. Unfortunately left early in the morning and could not thank him personally. The Hotel is...More

Thank AKK
Response from GM_The-Willard, Hotel Manager at Willard InterContinental WashingtonResponded June 27, 2017

Thank you for the 5-star review. It was such a pleasure reading your kind words regarding Ali, a member of our Front Desk team. He works incredibly hard to ensure that our guests are well taken care and have a memorable stay with us, thus...More

Reviewed June 21, 2017 via mobile

Stayed here for our first visit to Washington and I have to say nothing was too much for them, very attentive and first class service, would highly recommend. Location was great for sightseeing too, just a great experienceMore

Thank GoonerPaul1964
Response from GM_The-Willard, Hotel Manager at Willard InterContinental WashingtonResponded June 22, 2017

Thank you for taking the time to share feedback on your recent stay at our historic property. We're thrilled to learn your stay was a great experience. Here at The Willard our staff work to ensure our guests are well taken care of with no...More

Reviewed June 21, 2017

Willard InterContinental Washington strives for perfection. It is an amazing experience to stay in a property with so much history and, on top of that, from the reception to the room service, the Willard personnel goes a long way to making your stay as perfect...More

Review collected in partnership with this hotel
Thank jplopesmd
Response from GM_The-Willard, Hotel Manager at Willard InterContinental WashingtonResponded June 22, 2017

Thank you for the 5-star review. Here at The Willard, ensuring that the guest experience is nothing short of perfect is our goal. We absolutely strive for perfection in everything we do and are pleased to hear we achieved this for you during your recent...More

Reviewed June 20, 2017 via mobile

Appalling service in carpark. Impossible to leave with a wheelchair or a stroller as lift out of service and they tried to charge us when we realised there was no way to leave on foot without stairs and asked for our car back. As I...More

2  Thank Aislingeach2017
Response from GM_The-Willard, Hotel Manager at Willard InterContinental WashingtonResponded June 22, 2017

Thank you for your review. We are incredibly disappointed and deeply concerned to hear of the shortcomings you experienced while valet parking your car. We deeply apologize for the miscommunication regarding access to our hotel. While our main entrance is accessed by stairs, a ramp...More

Reviewed June 20, 2017

We spent one night here when we arrived in D.C. on official business. Would have loved to stay more, but had to move to the provided hotel for our trip. The valet's were extremely nice and helpful. Check-in was smooth, even though it was busy....More

1  Thank MattW0329
Response from GM_The-Willard, Hotel Manager at Willard InterContinental WashingtonResponded June 22, 2017

Wow. Thank you for the A+ review! It brings us great pleasure hearing that you had an enjoyable stay with us! Extremely nice and helpful valet, smooth check-in, spacious room, nice bathroom and amazing smelling bath amenities are all things we love to hear from...More

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About
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free Internet
Room Service
Restaurant
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Details
Price range
US$199 - US$617 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Spa Hotel in Washington DC
#6 Family Hotel in Washington DC
#7 Luxury Hotel in Washington DC
#8 Business Hotel in Washington DC
#9 Romantic Hotel in Washington DC
#25 Green Hotel in Washington DC
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$199 - US$617 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Spa Hotel in Washington DC
#6 Family Hotel in Washington DC
#7 Luxury Hotel in Washington DC
#8 Business Hotel in Washington DC
#9 Romantic Hotel in Washington DC
#25 Green Hotel in Washington DC
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (1605)
Room & Suite (718)
Dining (127)
Amenities (93)
Business Centre & Event Rooms (10)
Family and Play Areas (3)
Questions & Answers
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Kristie H
June 4, 2018|
AnswerShow all 6 answers
Response from Simon C | Property representative |
Hello Kristie. Thank you for reaching out. We look forward to welcoming you and your daughter to our property shortly. We do offer a 24 hour room service menu. You may find the menu on our website under Dine & Drink. If you... More
0
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Roslyn28wantagh
May 16, 2018|
AnswerShow all 3 answers
Response from GingerJack71 | Reviewed this property |
Everyone that I had seen at the tea were dressed in slacks and dresses.
1
Vote
BChupka
January 3, 2018|
Answer
Response from BChupka | Reviewed this property |
The coffee maker was a problem as the regular caffeinated coffee and creamer were replaced. My husband finally walked to Corner Bakery for a proper cup of coffee (in very cold temperatures!). Luckily it is located across... More
1
Vote
Room Tips
"Great room."
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"Seems like they are updating the rooms. I was on the second floor this week so you might want to request..."
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"Higher floors for better views."
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"Great coffee in room (Nespresso) but the creamer was horrible. Can’t use the mini fridge. Magnifying mirror..."
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