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We travel to Alabaster 1 - 2 time a year to visit our son. We normally stay here because it is a pet friendly hotel. In the past everything was great about this hotel, however, I was disappointed with this stay. The people were very...More
Thank Grady R
Response from Costel H, General Manager at Candlewood Suites AlabasterResponded 30 December 2016
Dear Guest ,
I apologize for the issues encounter during your last stay with us . As you know from your previous experiences with us , this is not how we typically treat our guests. When time comes for your next visit , please contact...More
I booked a room here for my son and his family to stay on Christmas Eve. I was double billed and the management refused to correct their error! Now I have to go to my bank to dispute the charges!
CW Suites, don't bother with...More
2 Thank joelburkhart
Response from Costel H, General Manager at Candlewood Suites AlabasterResponded 29 December 2016
Dear Guest ,
You are right , I hope others are reading this review and understand that you omitted some important facts about the issue :
-you made a reservation through a 3rd party in an effort to save a few dollars . That 3rd...More
Nice hotel with a good bit of shopping within walking distance (only if you can do hills). The hotel is small but great for a getaway to see family. What I didn't know was this is an extended stay hotel so housekeeping is weekly but...More
Just stop for one night while on the road. Room was clean other than a strange smell, reason for the 4 rating. Staff was pleasant and attentive. Good location of interstate. Lots of restaurants and shopping near.
The hotel was clean, with easy access. Mostly a no frills overnight stay on a long road trip. Staff were polite and helpful. Rooms were clean, decent size and adequate for our needs. We had no problems checking in or out. TMore
Thank George D
Response from IHGService, Guest Relations Manager at Candlewood Suites AlabasterResponded 13 December 2016
Dear George D,
Thank you very much for taking the time to share your thoughts and comments regarding your stay with us. There is no greater satisfaction as a customer service professional than receiving kind words from a valued guest like you. We are delighted...More
US$92 - US$142 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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