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Sheraton Agoura Hills Hotel

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417 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Agoura Hills Hotel
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Showing 402: English reviews
Boston, Massachusetts
Reviewed 10 August 2015

This is conveniently located just off the freeway(though far enough away that it's quiet). The room and amenities are standard Sheraton (beds are quite comfortable). Parking is free. The room rate was very reasonable through a pre-paid booking service. While we've stayed in other hotels in the area, the quality/price ratio, for us, makes this a better choice than places...

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Helpful?
Thank kreino
Ian G, General Manager at Sheraton Agoura Hills Hotel, responded to this review

Thank you for staying with us. We look forward to welcoming you back.

Leura
Reviewed 9 August 2015

We stayed in the premium area. Premium wifi. Club room. Free breakfast. Rooms were very comfortable although the walls were thin. Good restaurant with reasonable prices as well. Cost was $530 for two nights.

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Helpful?
Thank Georrgeo
Ian G, General Manager at Sheraton Agoura Hills Hotel, responded to this review

We are gratified that you enjoyed your stay with us. The Team works hard to offer a warm welcome and efficient service and we are pleased to have succeeded in our goal!

Chicago area
Reviewed 3 August 2015

The property is older. However, the rooms and facilities have been well maintained. The room was very fresh and crisp. Only the air conditioner showed the hotels age. We had several hassles at the hotel that made it less than a perfect stay. Nothing huge but the hotel is not managed as well as it should be. A couple examples:...

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Helpful?
Thank Lolafin
Ian G, General Manager at Sheraton Agoura Hills Hotel, responded to this review

We certainly regret the challenges and apologize for not having met your expectations. Thank you for the feedback which will be used in our ongoing review of operations. We appreciate your support.

Reviewed 3 August 2015 via mobile

We stayed in this hotel for 3 nights and we encountered problems every day. Upon checking in I made sure that the agent understood that we were staying 3 nights and not 2. He said no problem. After the first night, the key card we not working, our room hasn't been cleaned and worst, the housekeeping supervisor just barged in...

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Helpful?
1Thank Mike L
Ian G, General Manager at Sheraton Agoura Hills Hotel, responded to this review

Thank you for the feedback and we apologize for the service challenges and that your concerns were not addressed directly. Our goal is always 100% satisfaction and we trust we will have the opportunity to regain our confidence on another occasion.

Reviewed 29 July 2015

Nice hotel with wonderful staff. Will at the front desk was particularly helpful. The Club Level access was a good value for the nominal upgrade fee. Even met the General Manager as he was walking around checking on guests and the hotel in general.

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Helpful?
Thank Cheryl S
Ian G, General Manager at Sheraton Agoura Hills Hotel, responded to this review

Thank you, Cheryl. We appreciate your feedback and look forward to welcoming you back..

Toronto, Canada
Reviewed 26 July 2015 via mobile

Booked this hotel since this was in between Los Angeles and Oxnard where my daughter lives. I checked in late Friday night and the parking lot was full but for a couple of spots. Check in was smooth even at 2 am. No information provided for breakfast or amenities. The rooms were clean, spotless and ready. The front Staff is...

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Helpful?
Thank Norman K
Ian G, General Manager at Sheraton Agoura Hills Hotel, responded to this review

Great feedback, thank you! We will review the mechanics of check-in...

Brooklyn, New York, United States
Reviewed 24 July 2015

We decided to stay here instead of in Malibu for a wedding. Was a nice quiet place that is tucked into the hills. Great outdoor seating where we enjoyed reading and lunch for a couple of days. Breakfast was good especially on weekend when the omelette guy was there. Room was typical Sheraton. Comfortable bed and nice size. Parking was...

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Helpful?
Thank Beau R
Ian G, General Manager at Sheraton Agoura Hills Hotel, responded to this review

Pleased that your stay was enjoyable! Thank you for your comments.

Raleigh, North Carolina
Reviewed 19 July 2015

A good Sheraton. Open and airy with an outdoor pool nice bar and good vibe. Rooms are comfortable and you get what you would expect from a Sheraton. Only problem is location. Not really located near very much!

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1Thank IraW_11
Ian G, General Manager at Sheraton Agoura Hills Hotel, responded to this review

Thank you for staying with us...

Dallas, Texas
Reviewed 17 July 2015 via mobile

I am originally from the San Fernando Valley and have been coming back to this area due to the declining health of my mom. I've stayed in Woodland Hills many times and felt like staying somewhere different. Agoura Hills is 15 minutes from the west part of the San Fernando Valley. I would say my stay had good and fair...

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Helpful?
Thank luvsun28
Ian G, General Manager at Sheraton Agoura Hills Hotel, responded to this review

Thank you for your mixed thoughts and we regret not having met your full expectations. I agree that one can never get enough of free coffee in the morning and have shared with the Team. The landscape is under renovation to meet new 'drought guidelines' and the cookies...well that would be the "other" brand! But, we hope to see you...

New York City, New York
Reviewed 13 July 2015

Wonderful experience during corporate training. I was assigned to perhaps the "worst" double (and noisy) room in the property despite noting a preference for a King room. My "view" was a wall. My room #107 had two comfortable queen beds which was the second closest room to the bar and noise was noted. My colleagues had patios and balconies and...

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Helpful?
Thank mnmel1997
Ian G, General Manager at Sheraton Agoura Hills Hotel, responded to this review

Thank you for your feedback and please accept our apologies for your disappointment with the assigned room. Your positive comments about service and dining have been shared with the team. We look forward to welcoming you back.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free Parking
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located in the Santa Monica Hills, our hotel has breathtaking views in every direction. If you're planning an event in the area, check out our meeting rooms, banquet space, and ballrooms. ... more   less 

Additional Information about Sheraton Agoura Hills Hotel

Address: 30100 Agoura Rd, Agoura Hills, CA 91301-2004 (Formerly Renaissance Agoura Hills Hotel)
Region: United States > California > Agoura Hills
Price Range: $169 - $335 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Agoura Hills Hotel 3.5*
Number of rooms: 280
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Also Known As:
Agoura Hills Renaissance
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Agoura Hills Hotel staff and other travellers.
1 question
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San Luis Obispo, CA

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Questions? Get answers from Sheraton Agoura Hills Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room that faces the back of the hotel if you want super quiet. If you want a view, get a room that faces the mountains.”
 of 5 bubbles Sheryl731, 31 Oct 2016 | Read review
“ask for room facing the mountains”
  • view from hotel room
  • the world comfiest bed (I'm my opinion!)
 of 5 bubbles 933neilg, 25 Oct 2016 | Read review
“the 5th floor”
 of 5 bubbles remcok824, 12 Oct 2016 | Read review
“A mountain view is very pleasant.”
 of 5 bubbles DisneyFan30, 22 Sep 2016 | Read review
“Try getting an even numbered room overlooking the pool for any kind of view.”
 of 5 bubbles BMRosenberger, 23 Aug 2016 | Read review
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