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Extended Stay America - San Jose - Santa Clara

09/04/2017 10/04/2017
1 room 2 adults 0 children
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Extended Stay America - San Jose - Santa Clara
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73 Reviews from our TripAdvisor Community

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Showing 70: English reviews
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Hampton, Virginia
Reviewed 1 week ago

After my third-party booking site overbooked my stay at the Aloft Santa Clara, the staff at Aloft arranged for a very pleasant stay at the Extended Stay America. Check-in and checkout was simple and my room was on the second floor. For a budget hotel, everything was pretty top-notch. Absolutely no dirt, insects, or filth of any kind. Room comes...

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Helpful?
Thank Leaving_Samsara
Manager_11525, Manager at Extended Stay America - San Jose - Santa Clara, responded to this review

Your feedback is important. Thank you for sharing. It is good to know you were pleasantly surprised while staying at our hotel. We are glad you found our hotel to be clean and satisfying. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

Mumbai (Bombay), India
Reviewed 3 weeks ago via mobile

Rooms are very small. When we checked in room, u get cooking smell all around . Lots of construction sites around . That's the view from hotel. Stains on the pillow. Unhygienic. Not worth for the price. Smoke detectors were covered, don't know why . Front desk is not friendly so no sense in asking them. I decided to reduce...

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Helpful?
Thank Savio_0228
Dallas, Texas
Reviewed 4 weeks ago

Front desk staff didn't want to accommodate any requests; not even for coffee! Room was a dump, floors were sticky, but the best part was the extended stay kitchen area that had zip nada nutin in the cabinets or drawers. I must have had the Boy Scout room requiring you to bring your 15-blade/tool knife! First hotel I have stayed...

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Thank Danny H
San Jose
Reviewed 30 January 2017

This property is a motel at best, and defintely needs a much lower star rating! the wreckless, poor, and unprofessional customer care provided by the Manager herself, is evident in the attitudes of the hotel staff towards its guest's, and in the maintenance of the hotel itself.

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Thank Manuel C
San Diego, California
Reviewed 29 January 2017

In summary, overpriced, extremely poor management and old, musty smelling interior. Better places can be booked for the same price. I held back for 6 months from leaving this review, but as the dispute could not be resolved, I have no choice but to warn others of my poor experience. (The 4-5 star reviews on here are due to guests...

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Thank 80hz
Manila, Philippines
Reviewed 28 January 2017

I was pleasantly surprised by the friendliness of the staff. They were helpful and knowledgeable on the local amenities. The property is located to many of the area businesses. Clearly a business only hotel.

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Helpful?
Thank Matt A
Manager_11525, Manager at Extended Stay America - San Jose - Santa Clara, responded to this review

The team and I appreciate your positive remarks. It is good to know you received excellent customer service from our staff and that you favored our convenient location. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

Los Angeles, California
Reviewed 5 January 2017

Booked thru hotels.com website Stayed 12/31/2016 thru 1/1/2017 First - this property is in a great location if you're going to a game at Levi Stadium. Mapped - it's 1.1 miles to the gate and an easy walk down to the train stop where you cross over for stadium access. Property is also clean, simple - no frills. To give...

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Helpful?
Thank Ran C
Manager_11525, Manager at Extended Stay America - San Jose - Santa Clara, responded to this review

We appreciate you taking the time to share your experience and for choosing to stay with us. It is good to know our location was beneficial during. Also your positive comments on the cleanliness of our hotel and the customer service by our staff is much appreciated. Once more, thank you for posting your review. We look forward to having...

Palo Alto, California
Reviewed 28 December 2016 via mobile

Excellent front desk staff, clean, modern, quiet, quick access to 237 and nearby shopping, businesses, Levi stadium. Great value for a low-mid priced hotel, great for longer stays (full fridge, stove). Located in a corporate area, safe.

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Thank danguyen2016
Manager_11525, Manager at Extended Stay America - San Jose - Santa Clara, responded to this review

Thank you for sharing your experience. It is great to see you enjoyed the customer service provided by our staff and that you received convenience due to our location, as well as our affordable price, while staying staying at our hotel. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.

Israel
Reviewed 22 December 2016

Hotel prices are just ludicrous around the Santa Clara area, where I happened to travel for business on December 2016 (working for a tech company). I decided I wanted to try and save a few bucks for my company, and since I had a good experience with another hotel from this chain in a different city, I decided to give...

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Thank AmitaiIrron
Manager_11525, Manager at Extended Stay America - San Jose - Santa Clara, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The many issues you described are unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have addressed these issues with our staff to ensure your experience is not repeated. We continually work to improve our...

Reviewed 1 December 2016 via mobile

This was a perfect location for going to the game at Levi Stadium. Diana at the front desk was very friendly and gave us a perfect room. Bonus to have a kitchen. The walk to the stadium was 25 minutes but worth it for the savings. No paying $50 for parking at the stadium. Lots of restaurants a short drive.

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1Thank Mark L
Manager_11525, Manager at Extended Stay America - San Jose - Santa Clara, responded to this review

Thank you for taking the time to share your experience. We are pleased to read our location near the stadium was beneficial during your stay. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!

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09/04/2017 10/04/2017
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Non-Smoking Rooms
  • Kitchenette
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry
Official Description (provided by the hotel)
Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. ... more   less 

Additional Information about Extended Stay America - San Jose - Santa Clara

Address: 2131 Gold Street, Alviso, CA 95002
Region: United States > California > Alviso
Price Range: $163 - $318 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - San Jose - Santa Clara 2.5*
Number of rooms: 101
Reservation Options:
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Also Known As:
Extended Stayamerica San Jose - Santa Clara Hotel San Jose
Extended Stay San Jose
San Jose Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - San Jose - Santa Clara staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go elsewhere! All rooms are overpriced.”
 of 5 bubbles dannyhR5652KD, 21 Feb 2017 | Read review
“Walking distance to Levi Stadium; close to the 237”
 of 5 bubbles 898ranc, 5 Jan 2017 | Read review
“Street-side rooms are probably better, since they are on the other side from the railway (which is noisy)”
 of 5 bubbles AmitaiIrron, 22 Dec 2016 | Read review
“There are no good rooms in this hotel”
 of 5 bubbles BullaCalifornia, 3 Oct 2016 | Read review
“Select one on the road side. Back side there is a railway track and you might get disturbed.”
 of 5 bubbles Cijins, 11 Jul 2016 | Read review
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Prices are for 1 room, 2 adults
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