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The receptionist are very friendly and lovely. They always help us to solve some problem. I felt good during I stayed there. The Hotel is closed to railway, so if you can't sleep well maybe you have to consider this. There are only coffee and...More
Review collected in partnership with Extended Stay
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Response from 00esa, Manager at Extended Stay America - San Jose - Santa ClaraResponded 2 weeks ago
Thank you for staying at our hotel and for the feedback. We are glad to read you liked the service offered by our staff and that you were benefited with our convenient location. Your comments in regard to breakfast specifics have been shared with our...More
I wanted to find a nice place in Santa Clara that was also very affordable, we got more than we expected. This was the nicest Extended Stay that we have stayed thus far. The staff was excellent they made special accommodations and over all worked...More
Response from 00esa, General Manager at Extended Stay America - San Jose - Santa ClaraResponded 18 April 2017
It's a pleasure to read your fantastic review of Extended Stay America - San Jose - Santa Clara. We strive to provide our guests outstanding hospitality and your compliments serve as an encouragement to all of us. Thank you for choosing us, and we hope...More
The front desk clerk -- Sunil -- is extremely rude. Had reservations issues with him where he refused to acknowledge a conversation from previous day lying flatly. Said he did not care even if we gave him a bar review
Fellow travellers beware!More
Response from 00esa, Manager at Extended Stay America - San Jose - Santa ClaraResponded 4 weeks ago
Thank you for letting us know about your stay. We are extremely concerned to read your comments and apologize that our associate was rude to you. Our staff genuinely cares about providing an enjoyable visit to all of our guests, so this incident is not...More
The place is average, nothing special. As positive details, it is clean, kitchen with basic stuff. On the other side, no restaurant and very basic breakfast (coffee, muffins and cereal bars, the same everyday), no laundry service (only wash machines with coins), noisy (train passing...More
Response from 00esa, Manager at Extended Stay America - San Jose - Santa ClaraResponded 21 November 2017
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We...More
The rooms are not too great. The place does not have a restaurant and also no places nearby where we could get food. Nearest Tesco is about 35 minutes walk. The price is also not too lucrative and for slightly more, you could get better...More
Thank Harish Iyer I
Response from 00esa, Manager at Extended Stay America - San Jose - Santa ClaraResponded 3 October 2017
Harish, in our continuous effort to provide the best experience possible, the most important feedback comes from our guests. Thank you for sharing your feedback. Our goal is to welcome every guest to a clean, comfortable, well-maintained suite, combined with excellent service. Your comments have...More
US$109 - US$211 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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Also Known As
Extended Stayamerica San Jose - Santa Clara Hotel San Jose ,