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DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon

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Traveller (108)
Room & Suite (118)
Pool & Beach (20)
Overview
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3600 Broadway St, American Canyon, CA 94503-1259 See on map
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3.5 Star accommodation
Additional information
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Offers from DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon
Special Offer:Double Points, Every Stay
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Rooms
Nov. 25Nov. 26
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1 room, 2 adults, 0 children
Standard Room
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Reviews(1,120)
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MARK H
20
Reviewed 2 days ago
I stayed at the Double Tree on business, and was delighted on how nice the hotel is. It appears bigger on the website than what I actually experienced. The hotel is about 4.5 miles from downtown Napa, so if you need to stay close to downtown Napa, the Double Tree can be a decent choice. I do have a few small complaints though. First, the staff is amazing, and for some people, that makes the difference. However, the wear and tear is starting to show in some cases with this hotel. My room had obvious scuff marks on the wall, and my heater did not work properly. While most people would’ve complained, I just ignored it and went to bed cold. The Double Tree does have a “make it right” guarantee, so I should have called the front office for assistance. The restaurant was very good, and the food selections were perfect for me.
Review collected in partnership with DoubleTree by Hilton
Thank MARK H
Response from Karisse C, Sales Coordinator at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon
Responded yesterday
Thank you Mark for your five-star review! I am glad to hear you enjoyed the overall experience during your stay at our property. Our maintenance team is working daily to update our guest rooms. Thank you for your feedback and we look forward to welcoming you back in the near future.
waynek510
San Jose
30
Reviewed 2 weeks ago
While I commend your virtuous concern about the California drought, please give me lots of towels each day.When I go to the hot tub with out a towel expecting to have a clean one there for me, please have the bin over flowing with them instead of empty as it was for me.
Review collected in partnership with DoubleTree by Hilton
Thank waynek510
Response from Karisse C, Sales Coordinator at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon
Responded 2 weeks ago
Thank you Wayne for taking a moment to share your experience. We sincerely apologize for disappointing you during your stay with us. We appreciate your comments as we continue to work to better our guest experience. We hope to welcome you back in the future with the hopes of restoring your faith in our hotel.
Luis Y
Fort Worth, Texas
31
Reviewed 3 weeks ago
Poor quality, musty smell. It’s an old hotel that’s been worn down and not much maintenance done to it. For the price, I’d recommend other hotels that are even less expensive just down the road. It used to be a nice place a long time ago.
Review collected in partnership with DoubleTree by Hilton
Thank Luis Y
Paul F
Malibu, California
915
Reviewed 3 weeks ago
i am a hilton diamond member, stay in this hotel 12-15 nights per year., probably should reconsider that going forward. mediocre at its best. rooms are hampton innish, 3rd world ac, when it works it sounds like it a diesel truck. Restaurant is OK, expensive, service is pretty good, decent wine list. front desk seems under empowered, any sort of request requires an unusual level of approval. Gym is worthless, one of the worst i have experienced, Nobody goes twice. .
Positives are price v napa hotels, nice outdoor sitting area with fire pits in courtyard, and napa adjacent location. Also good golf close by.
Thank Paul F
Response from Karisse C, Sales Coordinator at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon
Responded 3 weeks ago
Hi Paul, I am so sorry to hear we have disappointed you during your stay with us. We appreciate your loyalty in choosing our hotel numerous times throughout the year. We appreciate your comments as we continue to work to improve our guest experience. Hi Paul, thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we disappointed you during your stay with us. We are reviewing your comments with our team as we continually work to improve our guest experience. We hope you will consider staying with us in the future as we appreciate your loyalty in choosing our hotel numerous times throughout the year. Thank you again for your time and feedback.
TimKsf
San Francisco, California
10
Reviewed 3 weeks ago
We had a funeral to attend in Vallejo and we booked two rooms (one with double queen and one with king bed) for one night. Check in and check out were super easy. We requested connecting rooms but they were not ready when we checked in so we were given 2 rooms near each other which was fine. Rooms were clean. Toilet in one room was clogged but it got fixed right away after calling front desk. Our rooms are right by the elevator and stairs but we did not hear any noises (not sure because no other customers or the walls are very insulated). Overall, it was a very nice experience and we would stay here again.
Review collected in partnership with DoubleTree by Hilton
Thank TimKsf
Response from Karisse C, Guest Relations Manager at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon
Responded 3 weeks ago
Thank you Tim for your review. I hope you can come stay with us and enjoy a trip to the wine country on a much happier note.
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About
Description
The DoubleTree Hotel & Spa Napa Valley - American Canyon hotel in northern California is the World's First LEED-Certified Hotel, located near hundreds of wineries in the Sonoma Valley - on Highway 29 at the More gateway to Napa Valley (9 minutes from Napa). Relax at our on-site spa - Spa Gaia - or enjoy organic, locally-gathered meals at the Table 29 Bistro & Bar (also on-site). Our eco-friendly hotel includes a sparkling lagoon (suites with water views available), fitness room, outdoor pool, lounge/bar area, room service, multi-lingual staff and free parking (evening security provided). Host your wedding on our outdoor event deck with views of our sparkling Lagoon. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Free Parking
Room Service
Bar/Lounge
Spa
Air Conditioning
Banquet Room
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Refrigerator in room
Wheelchair Access
Beachfront
Breakfast included
Awards & Recognition
GreenLeaders Platinum level
GreenLeaders Platinum level
Room types
Non-Smoking Rooms, Accessible rooms, Suites, Family Rooms
Hotel class
Awards & Recognition
GreenLeaders Platinum level
GreenLeaders Platinum level
Contact Information
Room types
Non-Smoking Rooms, Accessible rooms, Suites, Family Rooms
Number of rooms
135
Price range
US$102 - US$229 (Based on Average Rates for a Standard Room)
Formerly known as
Gaia Napa Valley Hotel
Also Known As
Doubletree By Hilton Hotel And Spa Napa Valley - American Canyon
,
Hotel Gaia Napa Valley
,
Gaia Napa Valley American Canyon
Location
United States > California > Napa Valley > American Canyon
Hotel class
Awards & Recognition
GreenLeaders Platinum level
GreenLeaders Platinum level
Contact Information
Room types
Non-Smoking Rooms, Accessible rooms, Suites, Family Rooms
Number of rooms
135
Price range
US$102 - US$229 (Based on Average Rates for a Standard Room)
Formerly known as
Gaia Napa Valley Hotel
Also Known As
Doubletree By Hilton Hotel And Spa Napa Valley - American Canyon
,
Hotel Gaia Napa Valley
,
Gaia Napa Valley American Canyon
Location
United States > California > Napa Valley > American Canyon
Photos
Traveller (108)
Room & Suite (118)
Pool & Beach (20)
Dining (14)
Amenities (21)
Business Centre & Event Rooms (8)
Nearby
Nearby HotelsSee all 3 nearby hotels
Fairfield Inn & Suites Napa American Canyon
273 reviews
.26 km away
Holiday Inn Express & Suites Napa Valley - American Canyon
316 reviews
.78 km away
Hampton Inn Discovery Kingdom Napa Gateway
483 reviews
3.63 km away
Motel 6 Vallejo - Six Flags West
29 reviews
4.13 km away
Nearby RestaurantsSee all 43 nearby restaurants
Thai Kitchen American Canyon
38 reviews
.34 km away
Canyon Cafe
65 reviews
.37 km away
Le Paris Artisan & Gourmet Cafe
14 reviews
.56 km away
Mi Zacatecas
40 reviews
.75 km away
Nearby AttractionsSee all 6 nearby attractions
Jamieson Ranch Vineyards
97 reviews
5.65 km away
American Canyon Wetlands
14 reviews
2.19 km away
Marshall's Farm
7 reviews
1.63 km away
Six Flags Discovery Kingdom
1,653 reviews
4.39 km away
Questions & Answers
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Thomas R
February 2, 2018|
Answer
Response from Colaelptx | Reviewed this property |
We had an early dinner at the hotel on the afternoon we arrived,and did not note a happy hour.
1
Vote
Georgann W
September 15, 2017|
AnswerShow all 2 answers
Response from Karisse C | Property representative |
There are no laundry facilities close to our location, however, we do offer same day laundry service!
0
Votes
Room Tips
"avoid courtyard rooms, they can be noisy."
paulfO7917OG
3 weeks ago
Read review
"Ground floor facing pond."
RNOeNVy
4 weeks ago
Read review
"Lagoon view!"
Biztravler
Sep. 23, 2018
Read review
"Definitely second floor away from any of the exterior doors there are doors at just about every corner."
heatherc528
Aug. 3, 2018
Read review
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