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Extended Stay America - Orange County - Anaheim Hills

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1031 N Pacificenter Dr, Anaheim, CA 92806-2126
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Traveller (30)
Room & Suite (22)
Dining (7)

About

#95 of 127 hotels in Anaheim
Location
Cleanliness
Service
Value
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
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Full view
Property amenities
Free parking
Parking
Free High Speed Internet (WiFi)
Vending machine
Pets Allowed ( Dog / Pet Friendly )
Non-smoking hotel
Laundry service
Self-serve laundry
Wifi
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Room features
Air conditioning
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Languages Spoken
English, Spanish
Hotel links
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Location

Full view
45Car recommended
Grade: 45 out of 100
14Restaurantswithin 1 km
2Attractionswithin 1 km
181Reviews5Q+A37Room tips
Traveller rating
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Popular mentions
AndreaM wrote a review Feb. 9
1 contribution
I've stayed at this location in the past & returned for the friendly, efficient service, convenience and affordability. I appreciate the attentiveness of Jonathan (mgr) and Desiree who always go above & beyond to help with any issues and ensure guests are well taken care of. It's been challenging year with covid and this hotel has been very accommodating with allowing guests to opt in or out of housekeeping, provide cleaning supplies if needed while respecting the privacy of long term guests. I appreciate the flexibility they provide and would recommend this hotel to families, business travelers for long or short-term stays.
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Date of stay: February 2021
Rooms
Location
Service
Room Tip: Top floor on the north side (parking lot) is quieter
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Response from ESA GM, General Manager at Extended Stay America - Orange County - Anaheim Hills
Responded 2 weeks ago
Andrea, thank you for recommending Extended Stay America to future travelers. We are delighted to know our outstanding hospitality brought you back to us and that you found everything we offer to be of great value. Your compliments will surely be shared with Jonathan and Desiree. It was a pleasure hosting you once again, and we look forward to your next visit. Sincerely, Hotel Management
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SapphireButterfly wrote a review Oct. 2020
California8 contributions11 helpful votes
Hotel's Favourite
I am very sorry to see that other people had negative experiences at this hotel, I think there are a number of factors that go into a negative interaction, sometimes it's just not so cut and dry. Honestly I was a little hesitant when I booked this hotel because of the reviews but I am so glad I did!!! My family was under evacuation order in recent major fires in our area. With small children, pets and elderly in the family needing to leave our home at a moments notice, I did not want to drag everyone to a city run shelter to add to an already stressful situation, so giving the family the peace of mind of knowing that we'd have a place to go to was important to me. I booked this hotel for it's location and value. I want to say that the entire experience was 5 stars!!! I want to single out Jonathan for being nice helpful and all in all stellar!!! We had an issue during our stay that for privacy reasons I won't get into, but he handled it to perfection and way above and beyond expectation!!! I think more than anything the staff at the hotel or any service establishment makes or breaks the guests experience. I would stay at this property any time and would recommend it to others. BTW - if you run into an issues, ask for Jonathan :)
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Date of stay: October 2020
Cleanliness
Service
Sleep Quality
1 Helpful vote
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Response from iResponze Alerts, Agency / Consultant at Extended Stay America - Orange County - Anaheim Hills
Responded Oct. 27, 2020
Thank you for the glowing review of Extended Stay America and for recommending us to future travelers. It is our pleasure to offer an ideal location and thoughtful hospitality at an excellent price. We will be sure to share your compliments with Jonathan for taking good care of you all. On behalf of everyone here, we look forward to welcoming you and your family back soon under better circumstances. Sincerely, Hotel Management
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Brian C wrote a review Feb. 2
2 contributions1 helpful vote
The fact that this is an Extended Stay hotel, it has a lot of long-stay in-mates and in general most guests are of a friendly nature and disposition. Given the environment and atmosphere we are all living in over the past year, the hotel does it's best to influence the wearing of face masks and social distancing in public areas. I have no complaints about the service and housekeeping quality I receive and understand the additional stress on the operations of any hotel during this Coronavirus epidemic. Sometimes, due to the pandemic, things don't always happen 100% as we would ordinarily desire, BUT, I am glad to say that all of the staff here go out of their way to provide the best service possible, sometimes under duress. I do believe that certain "guests" should consider to be a little more patient when sometimes demanding the impossible. Overall the hotel is clean and operating well with every member of the staff doing an outstanding job under the circumstances and I thank them for providing me an exceptional and magnanimous service always. Brian.
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Date of stay: February 2021
Value
Service
Sleep Quality
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Response from ESA GM, General Manager at Extended Stay America - Orange County - Anaheim Hills
Responded 3 weeks ago
Brian, thank you for reviewing your stay at Extended Stay America and for highlighting the service provided by our associates. It is a pleasure to know our team members have left no stone unturned to deliver excellent hospitality and a clean environment. We will share your compliments with them for their hard work. Thank you once again for selecting us, and we hope you enjoy the rest of your stay. Sincerely, Hotel Management
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Reina R wrote a review Nov. 2020
1 contribution1 helpful vote
This is the worst hotel I’ve ever been to. And it’s not the quality because the quality is alright it’s not smack in the middle of crack head city but the service was absolutely dreadful and disgusting. First of all they barge in your room and claim that they screamed and yelled when you’re sleeping in the morning. They refused to extend my stay because I didn’t answer the door when they claimed they knocked. Manager was super rude and unsympathetic and had a weird sassy tone then just screams at me that she’s not changing her decision and hangs up on me. Workers never do their job hotel keys are constantly not working. Don’t see the point of a kitchen if u can’t even use it without the smoke alarm going off the second u turn on the stove. Pathetic excuse for a manager never coming here again don’t expect any kind of good service. Horrible !!!
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Date of stay: November 2020Trip type: Travelled solo
1 Helpful vote
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Response from iResponze Alerts, Agency / Consultant at Extended Stay America - Orange County - Anaheim Hills
Responded Nov. 24, 2020
Thank you for taking the time to show us your concern. Your feedback, and also your patience in this matter, are much appreciated. We apologize for the inconvenience you experienced as we take pride in delivering impeccable service. We are reviewing your situation with our team to see what went wrong and take appropriate actions. We would appreciate you giving us another opportunity to show you the hospitality you should have received on this occasion. We hope to welcome you back soon. Sincerely, Hotel Management
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Maureen wrote a review Sep. 2020
1 contribution1 helpful vote
When I first arrived at the hotel I waited 20 min to check in because the front desk clerk was to busy having a conversation with one of the guest, the guest was complaining how her room was always dirty still right after housekeeping cleaned. So I checked to my king suite and sofa bed and it was horrible the sofa beds sheets were still on and they were dirty and there was pee stains from a dog and black chips of some kind of dirt on the bed it was nasty so i took pictures. Well i called the font desk to ask to be moved and the 2 girls working front desk were very rude and told me that if i didnt like it there i could just leave. They were very unprofessional and I would never sty here again
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Date of stay: September 2020Trip type: Travelled solo
1 Helpful vote
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Response from iResponze Alerts, Agency / Consultant at Extended Stay America - Orange County - Anaheim Hills
Responded Sep. 30, 2020
Thank you for choosing our hotel and for taking the time to write a review. We were disheartened to read about the cleanliness and service issues you experienced, and we hope that you will accept our sincerest apologies for what transpired. Our leadership team is taking corrective steps to address the concerns you outlined. We regret the inconvenience caused, and we truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. Sincerely, Hotel Management
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PRICE RANGE
US$90 - US$150 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
extended stayamerica orange county - anaheim hills hotel anaheim, extended stay america anaheim, extended stay anaheim, anaheim extended stay
LOCATION
United StatesCaliforniaOrange CountyAnaheim
NUMBER OF ROOMS
116
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Frequently Asked Questions about Extended Stay America - Orange County - Anaheim Hills
Which popular attractions are close to Extended Stay America - Orange County - Anaheim Hills?
Nearby attractions include Santa Ana River Trail (0.6 km), The Cromwell Estate (0.4 km), and Square Room Escape (1.1 km).
What are some of the property amenities at Extended Stay America - Orange County - Anaheim Hills?
Some of the more popular amenities offered include free wifi, free parking, and laundry service.
Which room amenities are available at Extended Stay America - Orange County - Anaheim Hills?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
Is parking available at Extended Stay America - Orange County - Anaheim Hills?
Yes, free parking is available to guests.
What are some restaurants close to Extended Stay America - Orange County - Anaheim Hills?
Conveniently located restaurants include Byblos Mediterranean Grill, Kingpin's Bar & Grill - Concourse Bowling Center, and Sandwich Plus.
Are any cleaning services offered at Extended Stay America - Orange County - Anaheim Hills?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at Extended Stay America - Orange County - Anaheim Hills?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Extended Stay America - Orange County - Anaheim Hills?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Extended Stay America - Orange County - Anaheim Hills?
Many travellers enjoy visiting Richard Nixon Presidential Library and Museum (4.6 km).
Is Extended Stay America - Orange County - Anaheim Hills accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.