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4.0
#2 of 8 hotels in Arcadia
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The Hilton Garden Inn Arcadia/Pasadena hotel is conveniently located in the Pasadena area near the Rose Bowl and Santa Anita Race Track. At the Hilton Garden Inn Arcadia/Pasadena hotel in Arcadia, California, you will find everything you need from our friendly service and deluxe accommodations designed to address the needs of today's travelers. Nearby business offices of Avon, Earthlink, Jet Propulsion Labs, Vons/Safeway, City of Hope, and Miller Brewing are among those of many others corporations in the area. You will experience the relaxed atmosphere that awaits our hotel guests.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Trey & Ocean were @ the front when we checked in over Easter weekend. They were attentive, helpful & polite. Afternoon snack was great. Their customer service was A+, in a time where most kids are just there to do a job they seemed to enjoy what they do & it showed. See you next year for Arcadia Invitational. Thank you!
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Date of stay: April 2023Trip type: Travelled with family
Room Tip:Worth asking, even holiday weekend they allowed us a late check-out. So appreciative.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AGM Arcadia, General Manager at Hilton Garden Inn Arcadia/Pasadena Area
Responded Jun 26, 2023
Thank you for staying with us. We are happy to hear that the property and staff was to your liking. Looking forward to your stay with us next year.
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Hotel located near several other hotels and plenty of restaurants in close vicinity. This is your standard HGI, but it's on the run down side. The walls are thin as I could hear my neighbors snoring. The housekeeping staff need to be reminded that guests may be sleeping etc....There is no need to constantly slam doors etc when cleaning. I was staying here for 5 days on business trip and this was a daily occurance. Annoying. The room just felt like it needed a good thorough cleaning...get the yellow stains off bathroom walls, scrub the dirt and crust out of corners etc...
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Date of stay: February 2020
Rooms
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PedroF4188, Manager at Hilton Garden Inn Arcadia/Pasadena Area
Responded Mar 1, 2020
Dear Barbie P, Thank you for sharing your experience with us. I want to apologize for all the troubles you experienced here with is. We normally don't get reviews like these, and I am very sorry your stay was not as we wanted it to be. Please call me, I would like to speak to you in more detail about the troubles you had here with us. Sincerely, Pedro Figueroa Assistant General Manager pedro.figueroa@hilton.com 626-574-6900
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We stayed here for the Rose Bowl Parade in Dec 2019 / Jan 2020. My daughter's marching band participated in the parade. The hotel is in a excellent area for access to the Rose Bowl parade. There is a train stop very close by that will take you to the parade area and in about a 1/4 mile walk, you're on the parade route. We got from the hotel to a spot on the street in less than 30 minutes on the morning of the parade. The staff was very friendly and we enjoyed the nightly happy hour and nicely updated lobby area. I also used the computer room to do some trip planning so appreciated those facilities.
There were really only 2 downside to the property: 1) the rooms are a little dated. Our room on the 1st floor had a musky smell. We had just come from a very modern hotel in Santa Monica, so this was a little disappointing in comparison. 2) no continental breakfast - not that big of a deal because there are restaurants and grocery nearby.
Overall, it's a great location for the parade, but I would only stay on the nights required to be in the area and spend the rest of my time on the East side of LA.
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Date of stay: December 2019
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PedroF4188, Manager at Hilton Garden Inn Arcadia/Pasadena Area
Responded Jun 8, 2020
Dear rebeccadtn, Thank you for sharing your experience from your recent stay here with us. I am glad to hear that my staff was friendly and that you enjoyed your time here with us. Your comments will help us improve for better. It was a pleasure having you stay with us. See you soon. Sincerely, Pedro Figueroa Assistant General Manager 626-574-6900 pedro.figueroa@hilton.com
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Had a stay at the Hilton Garden Inn at Arcadia, I was driven by price on this visit and it by far had the lowest rates in this area with 4-5 other large chain hotels in this area. What I liked was that parking is always free at this location which always helps. The service desk was a bit cold, unwelcoming but no issues and got the job done. But I can't say they were happy to see me or I got a warm and welcome greet.
Overall what drove me to write this review is that the level of the property is a bit disappointing. It was dirty, especially the carpets from the lobby to the hallways leading to the room. The property itself looks a bit dated and the dim lighting whether it is to save on electricity or not just made the place look dark and dingy. Pets are also welcome at this hotel and I think that added to my perception that the carpets, lobby and other common areas were dirty and could use a nice deep cleaning. I saw two dogs on my stay and not a fan of animals in hotels but understanding. Next the room was probably 99% clean, got the job done and was surprisingly quite at capacity. No issues with checkout through the Hilton app.
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Date of stay: May 2020
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PedroF4188, Manager at Hilton Garden Inn Arcadia/Pasadena Area
Responded May 25, 2020
Dear MellieMel310, Thank you so much for your feedback. We appreciate any feedback especially now during this pandemic that were all going through. I will look into areas that need improvement so we can continue to strive to all guests and make a great and enjoyable stay. See you soon! Sincerely, Pedro Figueroa Assistant General Manager pedro.figueroa@hilton.com 626-574-6900
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When you're staff is confrontation about the fact the exit doors including the fire exits are locked from the inside it present a big problem for me personally and I am quite sure with the fire marshal Wich I have been told you have one in Arcadia. Never have I been traveling and felt like someone missed the customer service mark by so much. It depressed me to even have to call you out on it but here we are. Discrimination happens on many levels and when it's ageism that is quite upsetting due to the fact that the a large portion of your business is people over the age of 55. I think I'm cutting people a lot of slack right now because none of us are in our happy place The world is not a happy place and people generally are walking around angry and dismayed. So when I show up at your property I was hoping to be welcomed into my house for the upcoming few days and that is definitely not what happened. You would have got maybe a three and a half due to the condition of the room the lack of available amenities really not your fault at the moment. But there was no one at the hotel cleaning anything ! I didn't see anyone clean the elevator or clean the elevator buttons .I didn't see anybody wipe down the doors, The counters at check-in or even pick up the garbage that sat next to the elevator and next to the rooms next to me . I thought we were not renting rooms out right next to one another but almost every room next to mine was rented out. Please strive to be better.
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Date of stay: July 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pedro Figueroa, Other at Hilton Garden Inn Arcadia/Pasadena Area
Responded Jul 19, 2020
Dear Milskey, Thank you for letting us know about your experience here with us. Our goal is to make sure that all our guests have a great experience here with us especially during these hard times that Covid-19 has brought to us all. I want to apologize for all the troubles you experienced here with us. We are not known to be this way, and we are very sorry. Best assured, we have taken actions into cleaning certain areas in our hotel for the comfort of our guests. Thanks again for staying with us! Stay safe. Sincerely, Pedro Figueroa Assistant General Manager pedro.figueroa@hilton.com 626-574-6900
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We recently stayed at Hilton Garden Inn Arcadia / Pasadena. We had the worst experience at this property. We have stayed at this property for over 15 years and it has changed drastically. I did read the reviews on this hotel and it is very concerning. The entire hotel smells like weed. I am Serious the entire hotel and it is strong. The hotel is also very loud from music people yelling, talking, landscaping, maintenance, doors slamming, etc, but all hours of the day and night. The staff was rude, took 6 hours to get a pillow after 2 requests and I requested it at the time of reservation. it took 3 hours and 2 requests to get the toilet fixed. I tried to call to hotel for several days to get help with digital key and no answer. Hardly any toilet paper in the room. We never saw anyone cleaning public areas and they claim we should see them more due to covid and we were out all times day and night. The public areas had trash and the floors were badly in need to be vacuumed. People were loud all hours of the night. Our first night it did not quiet down until after 12:30am. When I asked the second time for the pillows the front desk guy said I had to wait because he was going home and the next shift would have to do it. I received my pillows at 9pm. Hand sanitizer stations were always empty and some of the front desk staff never had their masks on. If I am wearing a mask they should be wearing a mask, just because there is the plexiglass screen there it does not stop their germs going thru the hole in the plexiglass. This used to be a clean nice and quiet hotel that I recommended to everyone now I will never step foot into the hotel again. The staff actually looked bothered by helping us. They need to take some classes in customer service. There were also sketchy people hanging out in parking lot which never happened before. We over paid for this hotel. Felt like we stayed at a super 8 not a Hilton Garden Inn.
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Date of stay: April 2021
Rooms
Cleanliness
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Room Tip:don't stay here
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pedro Figueroa, Other at Hilton Garden Inn Arcadia/Pasadena Area
Responded Jun 6, 2021
Dear kellycU3599NR, Thank you for staying with us! We appreciate your feedback as this means a lot to us. I want to apologize for all the troubles you experienced here with us. We are not known to provide these types of experiences with our guests, and we are very disappointed that we felt short during your visit here with us. We have entered into new challenges that we are slowly improving and we are working very hard to get our hotel back to that excellent service that we are. I will share this to the appropriate departments to ensure that this won't happen again. Please email me at pedro.figueroa@hilton.com or call me at 626-574-6900 Best, Pedro Figueroa
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This was a terrible experience at my 2nd stay at this location & I will never stay here again. We had maintenance issues, but because the hotel was full, we were told they would comp 2 nights. I had to go to the desk 3 times to get this taken care of & upon checkout I was charged. Then I was charged again, the day after I checked out. A supervisor did refund my money on the 2nd charge. The room had a continual leak in the bathtub & it was not draining properly causing it to continually fill up. There were food condiments found in a drawer by the microwave, left from previous guests. This did not give me confidence to the through cleaning of the room - as it was “sealed & sanitized”. There was also an issue with security as the side door of the hotel was being continually propped open by guests. I informed the front desk & let them know an umbrella was being used to prop the door, and I had seen it out there more than once. They told me they would go over there and remove it and they never did. I wound up taking the umbrella and getting rid of it myself only to find later that people were still propping the door open by putting a sticker over the lock. My concern was that no one was checking the doors around the perimeter to ensure the security of guests at the hotel. If they would have allowed us to use our digital keys on the side doors no one would have been propping them open. Overall, one of my two worst Hilton stays.
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Date of stay: March 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pedro Figueroa, Other at Hilton Garden Inn Arcadia/Pasadena Area
Responded May 19, 2021
Dear lemoncat9, Thank you for sharing your experience from your recent stay here with us. I want to apologize for all the inconvenience that you encountered here with us. Our goal is to make sure that our guests are happy here with us. I would like to speak to you about your experience here with us as this is not the service that we are known for. Please email me at pedro.figueroa@hilton.com or call me at 626-574-4472.
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My family chose this hotel for its access to Pasadena for the Rose Parade and Fiesta Parade Floats in Irwindale. The location is good. The hotel is close to a Gold Line station, which my husband used when returning from the Rose Bowl. There are a number of restaurants nearby.
The room was clean, but could have been better. The bed was uncomfortable to sleep on. My back is adjusting to my comfortable mattress at home after five nights on the hotel mattress. The shower pressure was too high. If you wanted to put a rollaway in the 2-Queen room, I'm not sure one would fit.
Service was good. All the people we interacted with were very helpful.
The pool was supposedly heated, but too cold for my family to swim in. Not that you have to swim in January, but my kids were disappointed.
The lobby/restaurant great room is cute. It was decorated for Christmas on our stay. Supposedly there is a "restaurant" in the hotel, but not really. There's a breakfast serving area, and half the great room is used for eating space in the morning. There was a bar in the evening. A selection of premade food was available to purchase at any time.
Parking was easy.
Overall we had a good stay. The location worked for us, but I am not sure I would stay here again.
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Review collected in partnership with Hilton Garden Inn
Date of stay: December 2019
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PedroF4188, Manager at Hilton Garden Inn Arcadia/Pasadena Area
Responded Jan 5, 2020
Dear lsjensen, Thank you so much for staying with us and we appreciate your feedback from your recent stay here with us. Our goal is to make sure that all our guests are happy when booking a room at our hotel, and by reading this, seems like we did not quite make it. I would like to talk to you in more detail in regards to your experience here with us, as this is not the experience we are known for. I will share this survey to the appropriate departments to ensure that the issues are fixed. Please give us another chance, as I am positive that your stay will be excellent. Sincerely, Pedro Figueroa Assistant General Manager pedro.figueroa@hilton.com 626-574-6900
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We were in town for a wedding and chose this hotel because of the proximity to the wedding festivities. The hotel location was perfectly safe as we spent time walking, exploring the many shops and restaurants within easy walking distance. The hotel amenities are what you would expect, guest laundry, heated pool. The hotel staff was friendly and helpful. A clean hotel and if I get back to the area, will consider staying there again.
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Review collected in partnership with Hilton Garden Inn
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PedroF4188, Manager at Hilton Garden Inn Arcadia/Pasadena Area
Responded Jan 9, 2020
Dear Cruiser04701484641, Thank you so very much for the amazing review you have given our hotel. We are glad you enjoyed your stay with us during your visit here with us. Our goal is to make sure that we provide that excellent service to all our guests and to create that memorable experience. We invite you to stay with us again when your travels brings you back to Arcadia. Sincerely, Pedro Figueroa Assistant General Manager pedro.figueroa@hilton.com 626-574-6900
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We book this hotel for my daughter and her friend to stay on the way from San Francisco to Phoenix. My daughter called me from there very upset about how duty their room is. This hotel was honestly disgusting. In the bathroom there was pubic hair, what looked like throw up, and there was a used band aid by one of the beds. The lady at the front desk was rude and unwelcoming . I called front desk and talked to Picena? I simply asked to give them another room or clean existing one. She refused to do so and told me that they are welcome to go where they want to go ( it was around 10 PM) and no refund will be issued as they checked in 10 min ago already. I have never experienced such a bad customer service specially during Covid-19. Hotels.com also called front desk and got the same answer: " No another room, no refunds. They are welcome to leave hotel and look for something else." My daughter and her friend left the same night they checked in. Very sad that people can be so rude and still work with customers.
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Date of stay: July 2020
Value
Cleanliness
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pedro Figueroa, Other at Hilton Garden Inn Arcadia/Pasadena Area
Responded Aug 3, 2020
Dear Sunshine258610, Thank you so much for letting us know about your recent stay here with us. I am very sorry that we felt short this visit as this is normally not the service we provide. Please contact me at 626-574-6900 I would like to talk to you in more detail about your experience and service. I want to make sure that this does not happen again. Sincerely, Pedro Figueroa Assistant General Manager pedro.figueroa@hilton.com 626-574-6900
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Palm Springs, California10 contributions3 helpful votes
Couldn't say for sure. In our case, we reserved a room about a month before the actual stay, and the room was there for us when we arrived to check in. As had been the case a year earlier. Definitely something to take up with Hilton, as I think any of us would want to feel secure that a reservation meant the room would be definitely saved for us on the night or nights we'd booked......
There are more places to choose from in the Arcadia area.
PRICE RANGE
C$171 - C$236 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton garden inn arcadia / pasadena area hotel arcadia, hilton arcadia, arcadia hilton garden inn
LOCATION
United StatesCaliforniaArcadia
NUMBER OF ROOMS
124
Prices are provided by our partners, and reflect nightly room rates, including any mandatory fees. Taxes not included. Please see our partners for more details.
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