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Property looks very nice from outside but inside is deceiving. The hotel interior is in need of major upgrades. The carpet, decor and more looks and feels like the 1970s. Beds are sunken and in need of replacement. Mini snack shop available adjacent to front...More
Thank Sandi S
Response from nelson_adame, General Manager at Residence Inn Hartford AvonResponded 9 November 2016
Thank you for your review. We apologize for those issues that need immediate attention; especially regarding staff friendliness and sincerity. We do hear you, and a decorating redo of the hotel is in our future. We hope you consider us again.
This place is really nice, the rooms and facilities are great and the staff very helpful and friendly. Buffet breakfast available, no bar or restaurant but the "First and Last Inn" is a two minute walk away
The one bedroom suite was very clean and comfortable - Free breakfast was excellent- scrambled eggs, fresh spinach, coffee cake, oatmeal bar, port and turkey sausage - huge selection. Only draw back is that this is a dog friendly hotel but $100 per night extra???????...More
Response from nelson_adame, General Manager at Residence Inn Hartford AvonResponded 18 October 2016
Thank you very much for review. I will pass along your positive comments to my staff. It is always a great to hear that they are doing an outstanding job. The complimentary hot breakfast buffet continues to be upgraded and we are pleased that you...More
This property has absolutely no king beds. A baby crib is 27" wide, and half of a queen is 30" wide. So two in a queen is not much wider than a baby crib. My wife and I travel often, and are very careful to...More
Response from nelson_adame, Manager at Residence Inn Hartford AvonResponded 17 October 2016
I'm so sorry a queen bed made for an uncomfortable night for you and your wife. We are actually in the process of transitioning many rooms to Kings.
Thank you for your input and for staying with us.
This was a family stay. We ended up getting 2 rooms. The front desk staff was a pleasure to deal with, accommodating my requests. This RI still has the old color scheme, and should hopefully get its refresh in the next few years.More
Response from nelson_adame, General Manager at Residence Inn Hartford AvonResponded 25 October 2016
I appreciate that you took the time to comment on your recent stay with us. Thank you for your positive response on our Front desk staff and we all try our best to make your entire stay memorable. A redo have the hotel is being...More