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Doubletree Hotel Atlanta/Alpharetta-Windward

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Doubletree Hotel Atlanta\/Alpharetta-Windward
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486 Reviews from our TripAdvisor Community

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There are newer reviews for Doubletree Hotel Atlanta/Alpharetta-Windward
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Showing 480: English reviews
Alpharetta, United States
Reviewed 22 September 2016

I travel to the Atlanta area every 6-8 weeks, and with all the traffic it can be quite exasperating. Mohnish was a breath of fresh air upon arriving around 9pm (long day). He went out of his way to make sure I felt welcome, comfortable and was accommodated promptly. He knew a lot about the Alpharetta area and was very...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Hilary O
Jackie S, Manager at Doubletree Hotel Atlanta/Alpharetta-Windward, responded to this review

Thank you for your review! We are pleased you felt accommodated and welcomed by Mohnish, and we appreciate you taking the time to share your experience with us. We look forward to welcoming you back soon for another fantastic stay. Thank you!

Alpharetta, Georgia
Reviewed 20 September 2016

This is a terrible hotel.... Room was not clean. Drywall falling apart. Restaurant is not open for dinner on Friday-Sunday. Do yourself a favor stay some place else. I honestly can not believe that Hilton does not just demolish this hotel and start over.

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Helpful?
Thank Trav8432
Jackie S, Manager at Doubletree Hotel Atlanta/Alpharetta-Windward, responded to this review

Thank you for your feedback. We would like to apologize for the issues you encountered during your stay. We strive to ensure each guest experiences a pleasant stay, and we regret to have fallen short of your expectations. We hope you will return once the renovation has been completed to see the improvements we have made. Thank you.

Newnan, Georgia
Reviewed 19 September 2016

First of all....the staff is really nice and polite. Now the room.....Got back late from TopGolf and wanted to take a shower....NO WATER!!! Called the front desk but they said the maintenance man had already gone home for the night. On top of that the toilet ran all night long. Room 409 needs a little attention! Will not return!

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Helpful?
Thank bwinkler2552
Jackie S, Manager at Doubletree Hotel Atlanta/Alpharetta-Windward, responded to this review

Thank you for your feedback. We would like to sincerely apologize for the issues you encountered during your stay, and we have since resolved the issue with the water and running toilet. We would like to assure you this type of stay is not at all typical of our property, and we regret to have fallen short of your expectations....

Charlotte, North Carolina
Reviewed 19 September 2016

MOHNISH, one of the front desk reps, is always accommodating, customer friendly and professional. I really feel welcomed when he is there. My overall stay was carefree and totally relaxing. I highly recommend this hotel!

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Helpful?
Thank TRIPSTERGIRL49
Jackie S, Manager at Doubletree Hotel Atlanta/Alpharetta-Windward, responded to this review

Thank you for the five star review! We are thrilled you found Mohnish to be accommodating, friendly, and professional. We will be sure to pass along your compliments to him. Thank you for taking the time to leave your recommendation for others, and we hope to welcome you back soon for another fantastic stay. Thank you!

Reviewed 18 September 2016 via mobile

I was visiting Atlanta for 2 days alone while waiting for a business meeting. From the start the front office customer service made me feel so comfortable and welcome. There was one person in particular that I feel blessed to have met. Her name is Francoise. She went out of her way to help me with everything from places I...

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Helpful?
Thank Stephanie M
Jackie S, Manager at Doubletree Hotel Atlanta/Alpharetta-Windward, responded to this review

Thank you for the five star review, Stephanie! We are pleased you received such outstanding service from Francoise, and we will be sure to pass along your compliments. We appreciate you taking the time to share your experience with us, and we hope you will choose to stay with us again. Thank you!

Cincinnati, United States
Reviewed 18 September 2016

extremely helpful staff - Carlton checked us in and was very helpful with a lunch recommendation at Vinny's, just down the street. Internet service had some disconnects, other than that, everything else was excellent.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Robert O
Jackie S, Manager at Doubletree Hotel Atlanta/Alpharetta-Windward, responded to this review

Hello Robert! Thank you for the five star review. We are pleased you enjoyed your stay with us, particularly Carlton's helpfulness. We look forward to your return. Thank you!

Birmingham, Alabama
Reviewed 17 September 2016

Could've been better. It's was ok for the price. Bed sheets didn't seem clean. There was no tube only a shower. Not use to that. Staff was friendly and helpful. Internet speed great and printer available.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank kimberlynash98
Jackie S, Manager at Doubletree Hotel Atlanta/Alpharetta-Windward, responded to this review

Kimberly, thank you for your feedback. We would like to apologize if you were not completely satisfied with your stay. We have addressed your concerns regarding the bedding with our housekeeping department to ensure this remains an isolated event. We hope to better serve you during a future stay. Thank you.

Atlanta, Georgia
Reviewed 11 September 2016

Francoise is AMAZING! She is the sweetest person ever she tried to make everything right that was wrong. I give her 10 stars! The hotel on the other hand i give 2 stars. The room I had was horrible. There was carpet coming up from the floor the shower was so nasty looking i didn't even shower. Wallpaper coming down...

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Helpful?
Thank SteveS02
Jackie S, Manager at Doubletree Hotel Atlanta/Alpharetta-Windward, responded to this review

Steve, thank you for your feedback. We are pleased to hear of the impression Francoise left upon you, and we will be sure to pass along your kind words. We would like to apologize for the issues you encountered in the room, and we hope you will return once the renovation is complete to see the transformation of the property....

Atlanta, Georgia
Reviewed 10 September 2016

Let me start off by saying that I stay at this hotel semi frequently and every time that I do stay there the customer service of Mohnish is ALWAYS nothing but 5 star quality. He always remembers my name and is always very attentive and quick to get me checked in. These are traits I wish everyone in the hotel...

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Helpful?
Thank reese93
Jackie S, Manager at Doubletree Hotel Atlanta/Alpharetta-Windward, responded to this review

Thank you for your review, Reese! We truly appreciate your kind words regarding Mohnish, and we will be sure to pass along your many compliments. We are delighted he has left such a memorable impression upon you, and we especially appreciate you sharing your experience with us, as well as with other travelers. We look forward to your next stay...

Sarasota, Florida
Reviewed 10 September 2016 via mobile

We arrived early and had requested early check in. LaShunda was able to accommodate us which was very helpful. Thank you! Looking forward to the renovations. Location is good, there are lots of restaurants around.

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Helpful?
Thank aislinn8410
Jackie S, Manager at Doubletree Hotel Atlanta/Alpharetta-Windward, responded to this review

Thank you for the excellent review! We are pleased you found Lashunda to be so helpful and accommodating. We are also happy you found the location of the hotel convenient with a variety of restaurants in the immediate vicinity. We hope you will return soon for another great stay with us. Thank you!

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Amenities

Highlights
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
DoubleTree Atlanta – Alpharetta, GA is located in the Windward business district. We offer free parking and a shuttle service to attractions around town, including the North Point Mall. Our amentities include complimentary WiFi, an on-site restaurant, Savannah’s, open for breakfast and dinner, and in-room dining, Mon-Thurs, a pool, fitness center, business center and ample event space for small to medium events. ... more   less 

Additional Information about Doubletree Hotel Atlanta/Alpharetta-Windward

Address: 2925 Jordan Court, Alpharetta, GA 30004
Region: United States > Georgia > Alpharetta
Price Range: $123 - $327 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree Hotel Atlanta/Alpharetta-Windward 3.5*
Number of rooms: 86
Reservation Options:
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Also Known As:
Doubletree Alpharetta
Alpharetta Doubletree
Hotel Style:
#14 Business Hotel in Alpharetta
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Questions & Answers

Questions? Get answers from Doubletree Hotel Atlanta/Alpharetta-Windward staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“dont book here”
  • hanging off the wall
  • ac filter
  • dust
  • this is the door
  • dust on console
  • broken tiles
  • SO CLEAN! can you believe this is a Hilton?
 of 5 bubbles 632kyleb, 17 Nov 2016 | Read review
“Stay on the top floor if you want a quiet nights sleep.”
 of 5 bubbles Kashbcn, 16 Nov 2016 | Read review
“Request a top floor. You can sometimes hear people walking on the floor above you.”
 of 5 bubbles twidstrand, 15 Nov 2016 | Read review
“Rooms were clean”
 of 5 bubbles bbarnes67, 30 Sep 2016 | Read review
“Wait until the renovation”
 of 5 bubbles SteveS02, 11 Sep 2016 | Read review
5 of 5