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Holiday Inn Express & Suites

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Holiday Inn Express & Suites
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330 Reviews from our TripAdvisor Community

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Showing 320: English reviews
Balch Springs, Texas
Reviewed 16 March 2015

Wow! the service I receive here @ the Holiday Inn you would have assume I was staying at a 5 star hotel I truly appreciate great guest service that Mr. Hermon Mitchell provide me with doing my stay. His follower up on the issue I had where over and beyond the call of duty. The Engineer was super prompt in...

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Helpful?
4Thank Lisa B
Michelle W, Public Relations Manager at Holiday Inn Express & Suites, responded to this review

We are pleased you received 5 star treatment. We like to go above and beyond expectations for our guest, so you always feel like you are having a rock star stay. We hope you return and always be our guest! Thank you for mentioning our team as well!

Reviewed 15 March 2015

Upon arrival to the Hotel, I was greeted by Herman. He checked me in early so I could freshen up. I inquired about the local eateries. Herman was very knowledgeable and took me Pappadeaux. The food was delicious. When I was done, Herman picked me up. What great service. The morning continental breakfast was great too. I will revisit and...

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Helpful?
5Thank Margo C
Michelle W, Public Relations Manager at Holiday Inn Express & Suites, responded to this review

We are pleased to hear Herman was your go to person while you were our recent guest. Thank you for your business. We hope to see you again soon!

Englewood, Florida
Reviewed 13 March 2015

I travel for a living and spend the majority of my stays at Holiday Inn's or Crowne Plaza's. This trip was with my family to locate housing for relocation. I enjoyed the four day stay so much that I extended for business after my family flew home. Herman at the front desk went above and beyond to make sure my...

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4Thank kip m
Michelle W, Public Relations Manager at Holiday Inn Express & Suites, responded to this review

Thank you for being IHG loyal. We appreciate you and your continued business. THANK YOU~

Alpharetta, Georgia
Reviewed 11 March 2015

Our stay was perfect in every way. We needed to extend our stay several times and Herman made the process quick and easy. We had a birthday in our family during the stay and when the staff found out, Herman brought fresh baked chocolate chip cookies to our room along with a very nice card! Overall we feel very comfortable...

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Helpful?
4Thank GeorgiaGirl3645987
Michelle W, Public Relations Manager at Holiday Inn Express & Suites, responded to this review

Thank you for your generous review. It is always our #1 goal to not only meet but exceed our guest expectations. Thank you for your business.

Waycross, Georgia, USA
Reviewed 5 March 2015

We were very happy with our choice to stay here. We chose it for the price and the good reviews we had read. It was around a 40 minute drive to the conference we attended but was worth it for us. The pillows were awesome! The staff was friendly. The only negative I might would say is the air unit...

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Helpful?
4Thank addiepittman76
Michelle W, Public Relations Manager at Holiday Inn Express & Suites, responded to this review

Thank you for choosing to stay with us. We know you had a bit of a drive to your conference, so we are pleased our team made it worth your time. Your business is important to us, so we value your comments in this review. We hope to always be your hotel of choice when your travels bring you back...

Reviewed 5 March 2015 via mobile

My stay was great. My room was very nice and clean. The breakfast had fresh fruit every morning. I had to extend my stay and Herman made extending my reservation easy. Also, each morning he greeted me with the best smile and nicest attitude. I will stay again.

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4Thank Tanycia P
Michelle W, Public Relations Manager at Holiday Inn Express & Suites, responded to this review

Thank you for letting us know about your recent experience. We are pleased to hear Herman and our entire team was able to provide you with exceptional service. We look forward to your next visit.

San Francisco, California
Reviewed 28 February 2015

Stayed here for a week including the two days of snow that shut the roads down and was very comfortable. Rarely needed heater, shower had good water pressure, bed was comfortable though firm, nice desk to work at, decent-sized (for a hotel) fridge and freezer, microwave with totally unreadable time buttons (white on light gray, terrible design but not the...

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5Thank 94121travel
Michelle W, Public Relations Manager at Holiday Inn Express & Suites, responded to this review

We are glad we were able to be your hotel of choice during the recent snow storms. Our team does everything possible to ensure you have all of your needs met while on the road. We hope to now always be your "home away from home", when your travels bring you back to Alpharetta. Thank you for your business.

Weston-super-Mare, United Kingdom
Reviewed 23 February 2015

The best thing about this hotel is the professionalism of the staff, who are very friendly and efficient. The hotel does the basic things well - the bed was very comfortable and conducive to good sleep, the furniture was nice and practical, and the lounge/reception was nicely appointed. Some things that could improve the hotel: change the net curtains in...

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Helpful?
4Thank aintynice
Michelle W, Public Relations Manager at Holiday Inn Express & Suites, responded to this review

Thank you for your comments about your recent stay with us. We do follow IHG breakfast standards but will share this with our team so we do a better job with offering the brand variety. Your business is important to us, so we appreciate you and look forward to your next visit.

Katy, Texas
Reviewed 18 February 2015

In town on a business trip. My company had booked me into a different hotel. I only stayed there one night. It was awful. My wife and I usually stay at Holiday Inn's. After the bad hotel the first night I moved myself here. I felt like I was at a 5 star hotel. This chain never disappoints. Nice spacious...

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4Thank SpringTxDigger
Michelle W, Public Relations Manager at Holiday Inn Express & Suites, responded to this review

We appreciate the kind words about our team and your recent experience. Your business is important to us, so we hope you return soon.

Cumming, Georgia
Reviewed 18 February 2015

We are locals that had the misfortune of having our power go out during the ice storm. We stayed here because it's close to my husbands work. The staff, especially Herman at the front desk, were great. Herman made us feel at home and was so very nice to my little boy! The rooms are fresh, clean and relaxing. They...

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Helpful?
4Thank bld62
Michelle W, Public Relations Manager at Holiday Inn Express & Suites, responded to this review

We appreciate your kind review. We are happy we were able to assist you during the recent in climate weather. Thank you for noting Herman. He is a great asset to our team. We hope you will return in the future for a leisure trip. Thank you for your business.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The new Holiday Inn Express & Suites delivers a fresh take on modern day travel by beautifully blending southern hospitality and charm with intelligent design, stress-free service and free-flowing amenities. Its 124 smartly designed suites feature flat panel TVs, MP3 docking stations. Our features include breakfast with our signature cinnamon rolls and pancakes, WI-FI throughout the hotel. Conveniently located off Windward Parkway with easy access to fast-paced Atlanta just 35 miles south. ... more   less 

Additional Information about Holiday Inn Express & Suites

Address: 12505 Innovation Way, Alpharetta, GA 30004-8502 (Formerly Hotel Sierra Alpharetta)
Region: United States > Georgia > Alpharetta
Price Range: $128 - $352 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites 2.5*
Number of rooms: 124
Reservation Options:
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Hotel Style:
#1 Business Hotel in Alpharetta
#5 Romantic Hotel in Alpharetta
#8 Family Hotel in Alpharetta
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express & Suites staff and other travellers.
3 questions
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alpharetta
over a year ago

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Questions? Get answers from Holiday Inn Express & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Test the mattress comfort and insist on a change if not up to snuff. Everyone deserves a good nights sleep.”
qstorm11, 1 Apr 2017 | Read review
“The rooms on the bottom floor were quiet and close to everything including the breakfast buffet in the morning”
lauradA7497VX, 29 Oct 2016 | Read review
“Far enough away from GA 400 highway that I didn't hear any traffic noise.”
DealHawk2, 29 Sep 2016 | Read review
“Tons of eating places surrounding this area.”
JilliansDad, 24 Aug 2016 | Read review
“we were at the end of the hall and it was very quiet and we had a view of our car which was good to check up on.”
438jasminem, 4 Jul 2016 | Read review
5 of 5