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The Phoenix Resort

1,014 reviews
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Traveller (843)
Room & Suite (275)
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Overview
  • Excellent95%
  • Very good4%
  • Average1%
  • Poor0%
  • Terrible0%
Travellers talk about
“red ginger”(209 reviews)
“lap pool”(33 reviews)
“sol spa”(26 reviews)
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
All hotel details
Offers from The Phoenix Resort
Offers & Announcements: Jan 20 - Feb 28 Discounts
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Reviews (1,014)Write a Review
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All reviewsred gingerlap poolsol spachocolate tastingin towngolf cartcell phoneambergris cayefire stationfull kitchenbottle of rumfront desk staffpool stafflaundry detergentpool barwrap around balconyhuge balcony
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371 - 375 of 991 reviews
Reviewed 3 January 2015

My husband and I booked this location at the last minute right before the busy Christmas week. The 2 bedroom we rented was awesome. The service from beginning to end was great. We felt welcomed from the time we arrived to the time we left....More

1  Thank Marie H
Reviewed 1 January 2015

The Phoenix is a wonderful resort!!!! They strive on personal service that is not stuffy. Gabriella set-up all of our excursions (Scuba, snorkeling, Mayan ruins, Zoo and bird watching). My dad got sick and they personally walked him to the doctors. When we were bird...More

1  Thank Paige B
Reviewed 30 December 2014

I stayed here with my family during xmas week. The service at the hotel from initial booking, to help with dinner reservations, ordering a birthday cake, arranging tours, to poolside drinks is amazing. The staff are so helpful and friendly, which makes staying at the...More

3  Thank Jessica N
Reviewed 29 December 2014

We loved everything about the Phoenix Resort. The staff is kind and accommodating, the units are spacious and luxurious and the location is perfect. The units appear to be spanking new and are built with beautiful hardwood finishes. The two-bedroom unit and vast terrace easily...More

1  Thank JWallens
Reviewed 27 December 2014

We recently stayed at the Phoenix and had a wonderful time. Everyone at the Phoenix provided outstanding service. From the booking process to check out process, guest services was organized, helpful, and very responsive. They coordinated our flights to/from Ambergris Caye as well as our...More

2  Thank Erik P
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17374757677199
About
Awards & Recognition
Travellers' Choice
2017 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Free Parking
Hotel Amenities
Room Service
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Self-Serve Laundry
Free Parking
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Heated pool
Outdoor pool
Details
Price range
US$354 - US$690 (Based on Average Rates for a Standard Room)
Hotel Style
#1 Romantic Hotel in San Pedro
#1 Spa Hotel in San Pedro
#7 Business Hotel in San Pedro
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$354 - US$690 (Based on Average Rates for a Standard Room)
Hotel Style
#1 Romantic Hotel in San Pedro
#1 Spa Hotel in San Pedro
#7 Business Hotel in San Pedro
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (843)
Room & Suite (275)
Pool & Beach (130)
Dining (12)
Hotel & Grounds (445)
Bathroom (22)
Family and Play Areas (3)
Business Centre & Event Rooms (2)
Questions & Answers
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evegrow9
19 December 2017|
AnswerShow all 7 answers
Response from Mark M | Property representative |
To re-iterate the other comments, yes, we're a short distance (2 minute drive) from the water taxi dock. Just take the next available taxi when you disembark and we'll pay the driver upon arrival, and provide complimentary... More
1
Vote
Beachydix
7 December 2017|
AnswerShow all 2 answers
Response from Mark M | Property representative |
Yes, we work with great bonefishing guides and would be very happy to set this up for you. Please contact us via email or phone using the links on our Trip Advisor main page or via our website and we can assist you. - Mark... More
1
Vote
tracyroo
27 September 2017|
AnswerShow all 2 answers
Response from CajunCindy | Reviewed this property |
I'm sorry but we didn't bring kids and we weren't looking out for anything geared to kids. I do recall seeing younger children at the hotel but don't know of children's activities.
1
Vote
Room Tips
"seems like all rooms are awesome"
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"Rooms closer to the sea are slightly quieter and have nicer views of the pool or ocean but all rooms are nice"
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"I would say ground floor to access the grounds and pool or 3rd floor for the view"
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"Rooms with views of water are a plus."
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