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The Westin Camino Real

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The Westin Camino Real
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650 Reviews from our TripAdvisor Community

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Showing 463: English reviews
London, Canada
Reviewed 31 January 2015

The hotel is lovely and our room was comfortable and well appointed. I only wish our stay here could have been a bit longer! We arrived mid-evening and had to be up at 3:00 a.m. in order to get to the airport. Even at that early hour, the hotel provided us with orange juice and coffee while we waited for...

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Thank 53Shadrach
Ximena R, Gerente at The Westin Camino Real, responded to this review

Dear guest, Thank you so much for your time filling this survey in, it is very important to receive such appreciation from our guests, this help us to improve every day. Thank you so much for your additional comment. We hope to see you soon again in Westin Camino Real Guatemala. Regards,

Reviewed 30 January 2015

The Westin Camino Real is best hotel I have ever stayed in my entire life!!! From the various restaurants to the world class gym beautiful exterior and interior.. It is the place to see and be seen if your ever in Guatemala...minutes from the International Airport, an hour away from Antigua located in the heart of this thriving metropolis....I have...

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Thank Aaron Z
Ximena R, Gerente at The Westin Camino Real, responded to this review

Dear guest, Thank you so much for your time filling this survey in, it is very important to receive such appreciation from our guests, this help us to improve every day. Thank you so much for your additional comment. We hope to see you soon again in Westin Camino Real Guatemala. Regards,

West Midlands, United Kingdom
Reviewed 21 January 2015

Stayed here for 1 night when travelling between Lake Atitlan and Copan, this hotel has a striking appearance and is in Zone 10 of the city. Very friendly and efficient meet and greet, our room on the 6th floor had a super view of the city and volcano beyond. We had 2 v comfortable double beds in a large room...

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Thank j w
Ximena R, Gerente at The Westin Camino Real, responded to this review

Dear Guest: we really thank you for the time you took providing us with your feedback which is very welcome. It is gladly to know you had a good experience on your stay and i would like to add that passed your feedback to every department involved in order to keep providing you and all of our guest the best...

Fayetteville, Georgia
Reviewed 20 January 2015

She's the best in downtown Guatemala city, aging gracefully you can't beat the Westin Camino Real. Yes the rooms have dated decor, but they are spotless and in great repair. The beds are great, and the Westin shower is a dream, lots of hot water. The gym is anything but dingy, having the best spin bikes I've ever ridden on...

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Thank flyngourmet
Ximena R, Gerente at The Westin Camino Real, responded to this review

Dear Guest: we really do appreciate your comments and we are very glad to know we we provided you the best service you deserve . it is always a pleasure to keep Improving our service in order to maintain the quality that always is our priority to all of our guests . looking up into having you back again soon...

Miami, Florida
Reviewed 10 January 2015 via mobile

A steady option in Guatemala. Conveniently located in the heart of the city, surrounded by Shops, Restaurants, Bars, and other renowned international hotels. Staff is very professional, rooms are quite big, although they could use some upgrades in the Technological side.

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Thank Lou B
Ximena R, Gerente at The Westin Camino Real, responded to this review

Dear Guest: It is a pleasure to know that you enjoyed your stay with us. We always keep improving our instalations and our service to keep providing you with the best you will find. we appreciate your comment and we are looking up in to see you back again. truly yours, The Westin Camino Real Guatemala Regards.

Philadelphia, Pennsylvania
Reviewed 23 December 2014

Pros: Location, breakfast buffet, dining staff, pool, security, lobby, timely/safe airport transportation Cons: rooms are outdated, front desk staff needs improvement in customer service, cramped and dungy gym area, ongoing construction--yet no notification of this prior to trip. I have stayed at this hotel a number of times in past few years. It is considered the best hotel in the...

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1Thank WorldTraveler610215
Ximena R, Gerente at The Westin Camino Real, responded to this review

Dear Guest: we do really appreciate any feedback from our guests in order to keep improving in our services áreas. i would like to apologize for the inconvenience you had during your stay and let me let you to know that neither you comments nor from any the guest we take it for granted. We already passed this information to...

Carnac, France
Reviewed 21 December 2014

Its location , its tradition ,its patronage make of Westin Camino Real Hotel a lighthouse in Guatemala City.The bedrooms are spacious,well equipped,and the bedding is particukarly comfortable.A small desk is quite helpful and appreciated while,too often, this kind of furniture is rather disappearing from hotelrooms.One may regret the obsolete lignting system. The reception desk behaviour could be improved,specially when your...

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Thank GuyCarnac
Ximena R, Gerente at The Westin Camino Real, responded to this review

Dear Guest: It is a pleased to know that you enjoyed your stay in our hotel. every comment it´s well welcome, and we are really thankful the time you took to filling up this survey. Let me let you know that our compromise with you and all our guest is to improve our service in order to keep providing our...

Miami, Florida
Reviewed 19 December 2014

Under construction, now I understand why they had low pricing per room per nigh, I called ahead of time letting them know that flight was delayed and was arriving late... GET A NAME! They charged me no show fee, still waiting for my credit :-( AMEX said they had breakfast and internet included, surprise!! It wasn't so make sure you...

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Thank o c
Ximena R, Gerente at The Westin Camino Real, responded to this review

Dear Guest: we gladly appreciate the time you took to filling up this survey. First of all i would like to extend an apology due to the inconvenience you had on your last stay. we already passed this information to the departments involved in order to improved any oportunity area in our service and avoid this kind of situation. Regards.

Reviewed 18 December 2014

Nice dorms... the elevator is a bit confusing the first time you need to go to your room... quiet dorms... the TV is inside a wood furniture thing... the doors need to be opened to see TV, but when opened, the small size on the room makes no space to walk between this doors and the bedroom... you need to...

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Thank Carlos B
Ximena R, Gerente at The Westin Camino Real, responded to this review

good morning dear guest, your comments help us to improve our service and acommodation, i would like to mention that the hotel has been into remodelation and at the end of the last year the %95 it has brand new rooms, we already improved the furniture inconvenient in order to avoid space problems so i would like to invite you...

New York City, New York
Reviewed 14 December 2014

I have been told that the Westin Camino Real is the nicest hotel in all of Guatemala, and I understand why. The lobby is opulent, the staff extremely professional, and the area very touristy. By American standards, the price was actually extremely reasonable, especially for a Westin hotel in a national capital. I stayed in this hotel twice in one...

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1Thank GlobalDenizen8084
Ximena R, Gerente at The Westin Camino Real, responded to this review

Dear guest, Thank you so much for your time filling this survey in, it is a very important source of information to know our guests experience through their feedback, your comments will help us to improve the high service in each of your visit. Thank you so much for your additional comments about our romos and include internet for spg...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about The Westin Camino Real

Address: Calle Camino Real 0-20, Guatemala City 01010, Guatemala
Region: Guatemala > Guatemala Department > Guatemala City
Price Range: $178 - $326 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin Camino Real 4.5*
Number of rooms: 271
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Also Known As:
Westin Camino Real Hotel Guatemala City
Westin Hotel Guatemala City
Westin Guatemala City
Guatemala City Westin
The Westin Camino Real Guatemala/Guatemala City
Hotel Style:
#1 Green Hotel in Guatemala City
#5 Spa Hotel in Guatemala City
#6 Romantic Hotel in Guatemala City
#6 Luxury Hotel in Guatemala City
#11 Business Hotel in Guatemala City
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Camino Real staff and other travellers.
7 questions
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Questions? Get answers from The Westin Camino Real staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The higher the better views”
Andre1410a, 19 Apr 2017 | Read review
“We were in a room in the back of the hotel. It was quiet, but the view was of the room top of the hotel.”
kaisgranny, 21 Mar 2017 | Read review
“The higher the floor the better the view”
838jamesma, 14 Feb 2017 | Read review
“No recommendation for room. I would rather say, there are probably better hotels in town. I would not stay here again.”
alicep526, 16 Jan 2017 | Read review
“get a room with a single king size bed - those with two doubles swallow up most of the room”
98denisb, 16 Jan 2017 | Read review
5 of 5