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Crowne Plaza Guatemala

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Crowne Plaza Guatemala
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474 Reviews from our TripAdvisor Community

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Showing 190: English reviews
Thunder Bay, Canada
Reviewed 23 June 2013

This hotel is one star only. The building is in a bad condition, its carpets were very dirty and they smell to mould and urine, the tubs of this hotel leak after having a shower which cause a swamp in the bathroom. The staff is unfriendly.

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Helpful?
2Thank sirenalatina
María Joseé N, Revenue Manager at Crowne Plaza Guatemala, responded to this review

Dear guest: Thank you for thinking about us for your stay. We appreciate your comments because that is how we can improve our service. We are ready for your next stay with us and take the opportunity to greet you. We took your comments to improve new actions to satisfy your needs. It is good to know that our staff...

Aguadilla, Puerto Rico
Reviewed 15 June 2013

I stayed here on a 5 night stay on May. The Hotel decor is a bit outdated but apart from that the services was Excellent and the food service has pretty good too. Not a 5 star hotel but has a five star service. The hotel is close to Zona Viva where you can find great restaurants and hangout pleaces....

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Helpful?
Thank disairi
María Joseé N, Revenue Manager at Crowne Plaza Guatemala, responded to this review

Dear guest: It's so good to know that you enjoyed your stay at out home. Thanks for your comments about aur service and food. Please, let me know if you will be back, so we'll be ready to receive you again. Regards, Maria Josee Navarro Revenue Manager/ Groups and Conventions Manager

Mexico
Reviewed 21 April 2013

The Hotel definitly need maintenance. The elevators dont work very well, the internet service is a nightmare, and the cold and hot water in the shower are bad label. Yes I waited 10 minutes openning both hot and cold water when I realized they were swap. I was really suprise this hotel can have the Crown Plaza brand name My...

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Helpful?
1Thank IvanMexico
María Joseé N, Revenue Manager at Crowne Plaza Guatemala, responded to this review

Dear guest: Thank you for thinking about us for your stay. We appreciate your comments because that is how we can improve our service. We are ready for your next stay with us and take the opportunity to greet you. We took your comments to improve new actions to satisfy your needs. It is good to know that our staff...

Arnhem, The Netherlands
Reviewed 28 March 2013

Rooms: Spacious, good beds, clean. The bathroom needs renovation it looks old (as the whole hotel does). The water in the shower does not get very hot. Food: Breakfast buffet is worthy plenty of choice, good service. Location: Close to the airport, with free shuttle airport service. No restaurants at walking distance. Service: The front desk staff is a little...

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Helpful?
Thank MariaRemy
María Joseé N, Revenue Manager at Crowne Plaza Guatemala, responded to this review

Dear guest: Thank you for thinking about us for your stay. We appreciate your comments because that is how we can improve our service. We are ready for your next stay with us and take the opportunity to greet you. We took your comments to improve new actions to satisfy your needs. It is good to know that you enjoy...

Guatemala City, Guatemala
Reviewed 19 March 2013

This is a nice place with good service and good food, but they always down the quality , the first time I visited here all was great, the second time instead the food was not so good and the room had problems with the air conditioning . But its acceptable because it not cost a lot. Badly they had some...

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Helpful?
Thank Khazimba Z
María Joseé N, Revenue Manager at Crowne Plaza Guatemala, responded to this review

Dear guest: Receive a warm greeting from Crowne Plaza Guatemala team. Thank you for your feedback about your stay with us. As far as the inconvience you told us before it must have been a misunderstading since none of our employees has been arrested , I am sure it was a mistake. If you have any conserns or questions do...

Brooklyn, New York
Reviewed 15 March 2013

This Hotel is a little dated, but very well maintained. Can still be called a Crowne Plaza. The rooms were very comfortable, and it had good work space. The room was clean and had a flat screen TV. On 30 minutes from the airport and close to the Zoo and marketplace. This property has a good Spa and if you...

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5Thank grknyc
María Joseé N, Revenue Manager at Crowne Plaza Guatemala, responded to this review

Dear guest: Thank you for choosing the Crowne Plaza Guatemala! I am pleased you did like our service. Please don't hesitate to contact me if you require additional information in this or other matters. I appreciate your feedback as this is our best resource for improving guest services. Best regards, Maria Josee Navarro Revenue Manager/ Groups and Conventions Manager

Rio Dulce Guatemala
Reviewed 9 March 2013

and I still stay at the Crowne Plaza. I love the breakfast buffet (included) and the rooms are nice and clean. I like the location, it is possible to walk to the zoo, the artesania market and to visit the museums from here. It is also very accessible to Zone 10 where I do most of my shopping. I prefer...

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1Thank iingua
María Joseé N, Revenue Manager at Crowne Plaza Guatemala, responded to this review

Dear guest: It was a pleassure to have you here again. to contact you again and know that your stay at our hotel was confortable. Please don't hesitate to contact me if you are going to travel again to Guatemala, 'cause the doors of this house always will open to receive you. Thanks for your comments, which are so important...

San Antonio, Texas
Reviewed 8 March 2013

The Crowne Plaza is conveniently located near the airport on Avenida Las Americas. I found the staff very friendly and most were bilingual. The rooms offered comfortable beds, a large flat screen TV and small work table. You will find a well equipped exercise room on the top floor with great views of the city. They offer a nice breakfast...

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Helpful?
1Thank Caraduras
María Joseé N, Revenue Manager at Crowne Plaza Guatemala, responded to this review

Dear guest: It's so good to know that you enjoyed your stay at out home. Thanks for your comments. Please, let me know if you will be back, so we'll be ready to receive you again. Regards, Maria Josee Navarro Revenue Manager/ Groups and Conventions Manager

Reviewed 4 March 2013 via mobile

The hotel is very close to the airport and they provide a shuttle every 30 minutes. The service is very good and very friendly. The facility is dated and could use some renovation but overall nothing to complain about. If you have any problems, ask to speak to Perla. She is the one of those people you always hope to...

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Helpful?
1Thank Garryb95
María Joseé N, Revenue Manager at Crowne Plaza Guatemala, responded to this review

Dear guest: It's a pleassure to contact you again and know that your stay at our hotel was confortable. Please don't hesitate to contact me if you are going to travel again to Guatemala, 'cause the doors of this house always will open to receive you. Best regards, Maria Josee Navarro Portillo Revenue Manager/ Groups and Conventions Manager

Virginia
Reviewed 24 February 2013

I really enjoyed my stay here. The standard room had an excellent view overlooking the airport runway with volcanoes behind it. Lots of fun plane spotting! Even though it's right next to the airport, there weren't any noise issues at all. Room was comfortable and well-appointed. I appreciated the added security on each floor and felt very safe here. Wi-Fi...

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Helpful?
Thank manilapacman
María Joseé N, Revenue Manager at Crowne Plaza Guatemala, responded to this review

Dear Guest: Thank you for staying with us and to let us satisfy your needs. It is good to hear that you have enjoyed our restaurant and the room view that we offer. It a pleasure to tell you that beside being close to the airport and a few restaurants, now we are offering transportation to spots in the city...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
  • Pool
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Wake up to brilliant, golden sunrises peeking over volcanic hills each morning you stay at our hotel's property in Guatemala City. The Crowne Plaza(R) Guatemala hotel, located in beautiful Zona 13 and just two miles from La Aurora International Airport (GUA), offers both comfort and convenience.In case you're visiting for meetings with local companies, you'll be glad to know that Copa Airlines, OEA, Solel Boneh and Ericsson are close to our hotel's location.While in Guatemala City, guests find plenty of exciting attractions nearby, including the Central Market, Civic Center and Oakland Mall. Find out more about our culture by visiting the National Museum of Archaeology and Ethnology, or take a day-trip to the charming city of Antigua. We're just minutes from "Zona Viva," too, where all the excitement happens!When you choose to stay with us in Guatemala City, our hotel provides perks like free high-speed, wireless Internet access, so you can keep in touch with the office. To help you relax, we also offer a wonderful spa with services like steambaths, saunas and massages, as well as the Crowne Plaza Sleep Advantage(R) Program amenity kit. Make your reservations today! ... more   less 

Additional Information about Crowne Plaza Guatemala

Address: Avenida Las Americas 9-08 | Zona 13, Guatemala City 01013, Guatemala
Region: Guatemala > Guatemala Department > Guatemala City
Price Range: $148 - $243 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Guatemala 4*
Number of rooms: 183
Reservation Options:
TripAdvisor is proud to partner with IHG so you can book your Crowne Plaza Guatemala reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Guatemala Hotel Guatemala City
Crowne Plaza Guatemala City
Guatemala City Crowne Plaza
Crowne Plaza Guatemala Guatemala City
Hotel Style:
#5 Family Hotel in Guatemala City
#6 Spa Hotel in Guatemala City
#10 Luxury Hotel in Guatemala City
#15 Business Hotel in Guatemala City
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Guatemala staff and other travellers.
6 questions
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Questions? Get answers from Crowne Plaza Guatemala staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If possible don't get the room facing the road.”
 of 5 bubbles nicolasd995, 21 May 2016 | Read review
“We were on the 5th floor both times and heard little to no street noise, even though we were on the street side.”
 of 5 bubbles mmc923, 3 May 2016 | Read review
“I am totally geographically unfit to comment. It was night anyway and I left 6am do not care”
 of 5 bubbles laurelle415, 29 Apr 2016 | Read review
“The rooms on the side of the airport may be a bit louder since you can hear planes taking off and landing throughout the day.”
 of 5 bubbles Tuadia, 25 Apr 2016 | Read review
“Try to get a room that doesn't face the heavily traficked Av. las Americas.”
 of 5 bubbles DanielG619, 23 Feb 2016 | Read review
5 of 5