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Crowne Plaza Guatemala

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Crowne Plaza Guatemala
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472 Reviews from our TripAdvisor Community

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Showing 190: English reviews
Pompano Beach, Florida
Reviewed 2 July 2016

Very good. Best Squash & Ginger soup in Central America!! Great Hotel. The rooms are very clean and neat, all the necessary amenities are complimentary. The service is very friendly and professional. The ambience is very attractive.

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Helpful?
Thank Emrori
Crowneguatemala, Director of Sales at Crowne Plaza Guatemala, responded to this review

Dear Guest, we appreciate your comments about our service, food and friendly staff. Was a pleasure to serve you. Thank you for your choise. We hope you can back very soon a vist us again. Very truly yours, Lizeth de Amado Sales Manager

Reviewed 23 June 2016 via mobile

The room was not as nice as I expected. The room was nice and clean, but not very big. There are no nice restaurants nearby. I guess we could've walked in the rain for 8 blocks or taken a taxi. Thank goodness the hotel restaurant has a wonderful buffet for dinner and breakfast. It was worth the wait to eat...

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Helpful?
Thank Carla M
Crowneguatemala, Director of Sales at Crowne Plaza Guatemala, responded to this review

Dear Guest, thank you for your comments. Was nice to serve you and better you taste our meals in the Volcanos Restaurant. Let us know when you will back to give you a better room. Best regards, Lizeth de Amado Sales Manager

San Francisco, California
Reviewed 5 June 2016 via mobile

Hotel is in a good location. Half a mile from the airport. The hotel has free shuttles. Very nice and clean property, free coffee in the morning. If you wish you can take a bus 'Transportes El Sol' from the hotel to El Salvador and Nicaragua. The bus leaves at 3pm and at 230am. It cost $28.00. The hotel is...

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Helpful?
Thank jhnolasco
Crowneguatemala, Director of Sales at Crowne Plaza Guatemala, responded to this review

Dear Guest, we appreciate your comments and your choice to visit us. Is nice to know that have a good stay and service. We hope you can visit us again as soon as you can. best regards, Lizeth de Amado Sales Manager

Reviewed 21 May 2016

I got a "single" room which was huge! The staff is very nice and the breakfast buffet (included in the night fare) is wonderful. Other than breakfast the food I had was good ok nothing special. They have a very nice gym with an amusing view on the airport! There is also a pool and a SPA but I did...

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1Thank Nicolas D
Crowneguatemala, Director of Sales at Crowne Plaza Guatemala, responded to this review

Dear Guest, we appreciate your comments and your choice- Is nice to know that your stay was confortable and we made feel like home. I hope you can visit us again. in a few months we are beginning the renovation of our hotel . best regards, Lizeth de Amado Sales Manager

New Delhi, India
Reviewed 16 May 2016

Rooms are just average, property is quite old which needs renovation. Staff is not courteous at all. I booked hotel for 11 nights but suddenly due to some urgent work, i have to vacate it after 8th night and have to travel somewhere else. Even on telling them 2 days advance they charged me for entire 11 nights. To a...

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Helpful?
Thank Pankaj G
Crowneguatemala, Director of Sales at Crowne Plaza Guatemala, responded to this review

Dear Guest, our intention was not to cause any inconvenience, but we adhere to the cancellation policies agreed with the agency where you made your reservation. best regards, Lizeth de Amado Sales Manager

Tampa, Florida
Reviewed 3 May 2016

We were part of a group of 14 that was traveling together through Guatemala. The staff, from the front desk, to bar, to restaurant servers, were very friendly. The bell boys helped us get to a restaurant downtown by driving us over in the hotel mini bus (for a tip) so we wouldn't have to call various taxis. They also...

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Helpful?
Thank mmc923
Crowneguatemala, Director of Sales at Crowne Plaza Guatemala, responded to this review

Dear Guest We appreciate your comments and everything about the preference for our services . will be a pleasure to serve you again on your next visit. Sincerely, Lizeth de Amado Sales Manager

Turku
Reviewed 29 April 2016

I can not say I was impressed by the level of the hotel, but it's a very basic accommodation that could be good in Guatemala. Nothing special. Pros + Breakfast buffet was good with omelette station + There is a pool + Casino in hotel Cons - Decor and building is old - Shady bathroom

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Helpful?
Thank Villemies
Crowneguatemala, Director of Sales at Crowne Plaza Guatemala, responded to this review

Dear Guest, we appreciate your comments about our services. We hope you can visit us again as soon as you can. best regards,

Greater Newcastle, Australia
Reviewed 29 April 2016

Travelling as a single older woman this was such a secure hotel with world class vibes I arrived midday on a shuttle bus from la Antigua, a 70 year old single travelling woman from Australia having stayed for a month with my daughter who had started a womens' Refuge.Porter got my 2 cases fom the roof of bus and stood...

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3Thank laurelle415
Crowneguatemala, Director of Sales at Crowne Plaza Guatemala, responded to this review

Dear Guest, thank your for your comments.

Kansas City, Missouri
Reviewed 25 April 2016

I was traveling with a group of people in Guatemala recently. We spent two nights at the Hotel Crowne Plaza. It is very close to the airport in a nice area of the city. There is a boulevard with walking and running trails down the middle. The meals are good. The breakfast buffet is exceptional. The rooms were nice with...

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Helpful?
Thank Tuadia
Crowneguatemala, Director of Sales at Crowne Plaza Guatemala, responded to this review

Dear Guest, we appreciate your comments. our principal goal is make feel you like at home. Was a pleasure to serve you. Best regards, Lizeth de Amado Sales Manager

Sydney
Reviewed 24 March 2016

We stayed there twice, because this hotel is close to the airport. They have a shuttle that only took 5 minutes at 4:30 a.m. Guatemala City has horrible traffic, so this location is a key attribute, in fact THE key attribute of this hotel. It is pretty ordinary for a Crowne Plaza. The lift lobby, for instance, is a spartan...

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Helpful?
Thank Tosca08
Crowneguatemala, Director of Sales at Crowne Plaza Guatemala, responded to this review

Dear guest , we appreciate your comments and above all the knowledge that has had the opportunity to stay twice. Your comments are very important to continue reducing our areas of opportunity. As for the Casino Hotel but does not correspond to a rented area . We look forward to your visit again . Sincerely, Lizeth de Amado

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Wake up to brilliant, golden sunrises peeking over volcanic hills each morning you stay at our hotel's property in Guatemala City. The Crowne Plaza(R) Guatemala hotel, located in beautiful Zona 13 and just two miles from La Aurora International Airport (GUA), offers both comfort and convenience.In case you're visiting for meetings with local companies, you'll be glad to know that Copa Airlines, OEA, Solel Boneh and Ericsson are close to our hotel's location.While in Guatemala City, guests find plenty of exciting attractions nearby, including the Central Market, Civic Center and Oakland Mall. Find out more about our culture by visiting the National Museum of Archaeology and Ethnology, or take a day-trip to the charming city of Antigua. We're just minutes from "Zona Viva," too, where all the excitement happens!When you choose to stay with us in Guatemala City, our hotel provides perks like free high-speed, wireless Internet access, so you can keep in touch with the office. To help you relax, we also offer a wonderful spa with services like steambaths, saunas and massages, as well as the Crowne Plaza Sleep Advantage(R) Program amenity kit. Make your reservations today! ... more   less 

Additional Information about Crowne Plaza Guatemala

Address: Avenida Las Americas 9-08 | Zona 13, Guatemala City 01013, Guatemala
Region: Guatemala > Guatemala Department > Guatemala City
Price Range: $127 - $236 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Guatemala 4*
Number of rooms: 183
Reservation Options:
TripAdvisor is proud to partner with IHG so you can book your Crowne Plaza Guatemala reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Guatemala Hotel Guatemala City
Crowne Plaza Guatemala City
Guatemala City Crowne Plaza
Crowne Plaza Guatemala Guatemala City
Hotel Style:
#5 Family Hotel in Guatemala City
#6 Spa Hotel in Guatemala City
#10 Luxury Hotel in Guatemala City
#15 Business Hotel in Guatemala City
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Guatemala staff and other travellers.
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Questions? Get answers from Crowne Plaza Guatemala staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If possible don't get the room facing the road.”
 of 5 bubbles nicolasd995, 21 May 2016 | Read review
“We were on the 5th floor both times and heard little to no street noise, even though we were on the street side.”
 of 5 bubbles mmc923, 3 May 2016 | Read review
“I am totally geographically unfit to comment. It was night anyway and I left 6am do not care”
 of 5 bubbles laurelle415, 29 Apr 2016 | Read review
“The rooms on the side of the airport may be a bit louder since you can hear planes taking off and landing throughout the day.”
 of 5 bubbles Tuadia, 25 Apr 2016 | Read review
“Try to get a room that doesn't face the heavily traficked Av. las Americas.”
 of 5 bubbles DanielG619, 23 Feb 2016 | Read review
5 of 5