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Real InterContinental Guatemala

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Traveller (251)
Room & Suite (216)
Dining (92)
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Overview
  • Excellent67%
  • Very good24%
  • Average6%
  • Poor2%
  • Terrible1%
Travellers talk about
“great hotel”(42 reviews)
“business trip”(32 reviews)
“sushi restaurant”(11 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
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Additional information
Offers from Real InterContinental Guatemala
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Rooms
Jun. 3Jun. 4
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,232)
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All reviewsgreat hotelbusiness tripsushi restaurantfifth floorthe club loungeroom servicethe entire staffnice gymfavorite hotelbreakfast buffetcentral americasafe arearooms are spaciousfree shuttle to the airportbusiness centerzona vivaclose to the airport
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21 - 25 of 585 reviews
Reviewed January 27, 2018

Clean and friendly staff but no heat... Nice executive level.The surprise came when our room was very cool and tinkered with the control on the wall that listed heat, but nothing but cool air blew. Eventually I gave up and called to get an answer...More

Thank Scott C
Response from alfonsom120, General Manager at Real InterContinental GuatemalaResponded March 7, 2018

Dear Scott C, It is a pleasure to receive your comments and knowing you evnjoy very much our Executive Lounge, where guests may have their breafast, coffee Break and hour deurves during the evening. Our butlers are always very attentiveto the guests requests and always...More

Reviewed January 23, 2018

I used to love the Intercontinental chain... I stayed in great intercontinental hotels across the world.. my honeymoon was in the Tahiti Intercontinental... and, I'm an ambassador member. BUT, I will never stay in an intercontinental again after the last couple experiences I had. I...More

Thank mosqueteiro
Response from alfonsom120, General Manager at Real InterContinental GuatemalaResponded January 27, 2018

Dear mosqueteiro, We truly appreciate all your comments regarding your recent experience with us and I deeply apologize for the perception you had about our service. We are taking immediate action in all the areas of the hotel, it is our commitment with our guests...More

Reviewed January 20, 2018 via mobile

We only had one night in GC between our Antigua and Tikal visits, but this bit of class made it rather special. Hotel is as you’d expect from InterContinental, with a sweeping large main foyer, massive staircases, and large art installations. Staff was highly attentive,...More

Thank KTMATL
Response from alfonsom120, General Manager at Real InterContinental GuatemalaResponded March 7, 2018

Dear guest, Although a short visit but at the hotel but we are pleased you enjoy this short stay. We understand how long can be the days when visiting a country and doing so many activities everyday. And having a little oasis in the middle...More

Reviewed January 20, 2018 via mobile

Room and facilities as you expect for this level, several good restaurants. Front desk etc not particularly friendly Found airport shuttle very poor. Other hotel shuttles (Westin, Marriott etc.) came several times whilst we waited then just got a taxi. Same in return, they weren’t...More

1  Thank Justin M
Response from IHGService, Guest Relations Manager at Real InterContinental GuatemalaResponded February 4, 2018

Hello Justin M, Thanks for staying with us and for sharing your thoughts regarding your recent visit. I am sorry that the availability of our airport shuttle and the service you received posted a setback in our goal of providing you a great experience. Your...More

Reviewed January 16, 2018

Modern architecture, safe, clean, friendly staff, good size rooms and well equipped. Did I mention friendly staff... Safe area, plenty of restaurants and other hotels. Sauna, nice pool and 3 or 4 restaurants and excellent pizza too. "The Market" is open all day with a...More

Thank tripbantog
Response from alfonsom120, General Manager at Real InterContinental GuatemalaResponded March 7, 2018

Dear tripbantog, It is a pleasure for us receiving your comments about your recent experience at the hotel. Such a pleasure to know you enjoy our facilities, restaurants, pool...but most of all the sevice of our staff who really make the difference. We hope to...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Room Service
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Spa
Pool
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Airport Transportation
Shuttle Bus Service
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Spa
Pool
Restaurant
Bar/Lounge
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$159 - US$263 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Spa Hotel in Guatemala City
#1 Romantic Hotel in Guatemala City
#1 Luxury Hotel in Guatemala City
#2 Business Hotel in Guatemala City
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$159 - US$263 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Spa Hotel in Guatemala City
#1 Romantic Hotel in Guatemala City
#1 Luxury Hotel in Guatemala City
#2 Business Hotel in Guatemala City
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (251)
Room & Suite (216)
Dining (92)
Pool & Beach (35)
Amenities (55)
Business Centre & Event Rooms (8)
Family and Play Areas (2)
Questions & Answers
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ilyushka33
July 13, 2017|
AnswerShow all 2 answers
Response from Ssstuffin | Reviewed this property |
Hello and I am so sorry I never received the message. They have ample space to transport and I know they start from the hotel at 5:00 am and last pickup is 11:00pm.
0
Votes
Naomi2Travel
March 2, 2017|
AnswerShow all 7 answers
Response from Frans C | Reviewed this property |
This fine hotel has a shuttle service which I've used too, they're open for checkin as far as I know 24hrs, but please check their website to be 100% sure. You'll enjoy the hotel!!
0
Votes
Albert K
March 21, 2016|
AnswerShow all 3 answers
Response from Carlos M | Reviewed this property |
I recommend you phone to the hotel and ask pic you up. They have shuttle every 30 minutos hotel-airport-hotel, but at google you can find Real Intercontinental Guatemala Phone and request it. Have a nice trip.
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Room Tips
"I was on the 9th floor. Very quiet and nice!"
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"Concierge floor is great - a view of the city is worth it"
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"Modernise the bathrooms with hand-held showers as well as the main overhead shower. Consider replacing..."
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"Eat included breakfast meals downstairs for a better selection unless you want some privacy"
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